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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
—(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. (2) These Regulations, except for regulations 2(3) and 11, come into force on 1st April 2009. (3) Regulations 2(3) and 11 come into force on 1st April 2010.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or …
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the Regulations (see page 6). The NHS Constitution sets out the following rights for patients:
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning.
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.
https://www.youtube.com/watch?v=cY0P8d9I9tE
Jan 09, 2015 · If you have a complaint about an NHS healthcare service, this short video will help you direct your complaint to the right place. It also explains where you can get help to make your complaint.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
The Local Authority Social Services and National Health Service complaints (England) regulations 2009. Public Interest Disclosure Act 1998. Related guidance. Care Act and Care Certificate. ... Good practice standards for NHS complaints handling (Patients Association, September 2013) Independent sector complaints adjudication service.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
How to complain to the NHS You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution . The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation .
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The NHS and social care complaints procedure was introduced in England on 1 April 2009. The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
https://www.lexology.com/library/detail.aspx?g=6739a5cd-d6a1-452a-99ba-7da3f7001ed4
The Department of Health has just published clarification on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
https://www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs59_how_to_resolve_problems_and_complain_about_social_care_fcs.pdf
The complaints regulations The social care complaints process is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (‘the complaints regulations’), made under powers in sections 113 to 115 of the Health and Social Care (Community Health and Standards) Act 2003. Terminology
https://www.farehamandgosportccg.nhs.uk/Downloads/Final%20complaint%20policy.pdf
10. COMPLAINTS THAT CANNOT BE DEALT WITH UNDER THIS POLICY 10.1 The following complaints will not be dealt under the NHS Complaints Regulations 2009: A complaint made by a local authority, NHS body, Primary care provider or independent provider A complaint made by an employee of a local authority or NHS body about any matter
https://www.whatdotheyknow.com/cy/request/the_local_authority_social_servi_2
Services and National Health Service Complaints (England) Regulations 2009 - the requirement for providers of NHS Care to provide an Annual Complaints Report, please can you advise me who is responsible for checking that all the criteria under Regulation 18 is …
https://www.medicalprotection.org/docs/default-source/pdfs/Booklet-PDFs/eng-med-complaints-booklet.pdf?sfvrsn=4
8 A GUIDE TO EFFECTIVE COMPLAINTS RESOLUTION – ENGLAND OVERVIEW LEGAL AND CONTRACTUAL OBLIGATIONS The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the regulations.
https://www.mydentist.co.uk/docs/default-source/Patient-information/Customer-feedback/complaints-leaflet_england-v1-0.pdf
Our Complaints Procedure In our practices we operate an open and honest complaints procedure which is in line with The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Our practice is committed to ensuring and safeguarding patient rights. When patients complain, they are
https://www.enhertsccg.nhs.uk/sites/default/files/documents/Sep2019/ENHCCG%20Complaints%20Policy%20Sept%202019%20FINAL%20VERSION_0.pdf
compliant with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The CCG also adheres to the NHS Constitution including the five rights covering complaints and redress. This policy applies to all CCG staff members, including Governing Body
https://www.leedsccg.nhs.uk/content/uploads/2019/08/2019-CCG-complaints-policy-2.0-Final-draft.pdf
Under the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 complainants have the choice of making a complaint to either the provider or the commissioner of services, but not both. 5 Exceptions In accordance with the NHS Complaints regulations 2009 the following complaints
https://www.careuk.com/sites/default/files/CareUK_Complaints_Guide.pdf
complaint: • Within 12 months of the incident that caused the problem; or • Within 12 months from the time that you became aware of the problem. We will respond to your concerns considerately, quickly and as effectively as possible in line with the NHS Complaints regulations (2009). Our Complaints procedure is based
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