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https://www.amazon.com/Complaint-Gift-Customer-Feedback-Strategic/dp/1576755827
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they’re your best bargain in market research. Customer complaints can give businesses a wake-up call when they’re not achieving their fundamental purpose: meeting customer needs.Cited by: 22
https://www.huffpost.com/entry/a-complaint-is-a-gift_b_914505
This complaint-is-a-gift notion is not one that comes naturally to anyone. None of us like to hear negative feedback. But feedback is the breakfast of champions. If we can hear what's behind the complaint -- the desire to fix something that's bothering the other person -- then we can see how their complaint really is a gift!
https://www.goodreads.com/book/show/3165222-a-complaint-is-a-gift
Jan 01, 1996 · A complaint is a gift gives general counsel on customer service issues and then provides real life examples.4/5
https://www.customerthermometer.com/customer-service/a-complaint-is-a-gift/
A Complaint is a Gift is a book on the value of a customer complaint – written by Dr Janelle Barlow and Claus Moller. (You can check it out here .) The main message of the book is close to our hearts here at Customer Thermometer.
https://www.amazon.com/Complaint-Gift-Recovering-Customer-Loyalty-ebook/dp/B005M0CZV0
“A Complaint Is a Gift provides a great means for explaining how a company can provide service excellence and handle complaints through improved customer relationships, which ultimately will increase revenue and satisfaction.”Cited by: 22
https://www.beliefnet.com/columnists/thepowerofpositivedoing/2019/05/a-complaint-is-a-gift.html
“What a concept!” I marveled to myself as I read my friend Janelle Barlow’s book, A Complaint is a Gift. It’s a business book about customer service and the importance of getting feedback ...
https://customersthatstick.com/blog/customer-loyalty/what-are-customer-complaints-theyre-gifts/
A Complaint Is a Gift flips the traditional approach to complaints, viewing them not as hassles but as gifts that organizations should welcome. As the authors point out, our organizations can gain from complaints in many ways, including understanding what is important to our customers and getting ideas for improvements or new products/services.
https://www.getabstract.com/en/summary/a-complaint-is-a-gift/35
Complaints Are Your Lifeline to the Customer. Complaints are a strategic tool you can use to increase your business. View complaints as gifts from your customers. Use the information that complaints generate to make your business grow. Complaints are a source of consumer and market information.7/10(222)
https://www.penguinrandomhouse.com/books/574956/a-complaint-is-a-gift-by-janelle-barlow-and-claus-mller/
About A Complaint Is a Gift A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively.
https://www.bkconnection.com/static/A-Complaint-Is-A-Gift-EXCERPT.pdf
“complaints as gift s” is a powerful business mind-set for delivering ser- vice when our best eff orts have collapsed and we don’t give customers what they expect.
https://moveyourcompanyforward.com/2016/08/02/a-complaint-is-a-gift/
Aug 02, 2016 · In their book, A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, authors Janelle Barlow and Claus Moller discuss the inadequacies of customer service and the customer service departments at most companies. The book begins with a quote from Confucius that sums up the mistake companies make when they do not listen…
https://books.google.com/books/about/A_Complaint_is_a_Gift.html?id=OnZLxKfFewEC
The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help organizations rapidly and inexpensively strengthen...Reviews: 1
https://www.amazon.co.uk/Complaint-Gift-Recovering-Customer-Loyalty/dp/1576755827
Sep 16, 2014 · A Complaint Is a Gift drills down to the conditions necessary to make service recovery happen on a consistent basis."--Lee Barnes, President, Family Fare Convenience Stores "This book provides an inspirational attitude shift for service employees, a how-to formula for service recovery when faced with tough complaints, and a managerial makeover."5/5(2)
https://www.oreilly.com/library/view/a-complaint-is/9781576755822/
Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers – …
https://www.media-partners.com/customer_service/a_complaint_is_a_gift.htm
A Complaint is a Gift shows that hidden within customer complaints are valuable insights that can help shift products, service style, and market focus to achieve greater profits and lasting success. The way your organization handles customer complaints is of vital importance to the perception of your organization's quality.
https://www.enterprisemedia.com/product/00707/a-complaint-is-a-gift
A Complaint is a Gift Using Customer Feedback as a Strategic Tool Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
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