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https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint
It is a good idea to write a complaint letter—that way, the seller is clearly aware of the problem and what you want, and you also have a record of your contact. Step 2 - Contact the ACCC or another third party. If you are still having difficulty resolving a problem, you may want to seek assistance.
https://www.accc.gov.au/publications/accc-telecommunications-report
The telecommunications report is made up of two parts — competitive safeguards within the Australian telecommunications industry and changes in the prices paid by consumers for telecommunications services. The ACCC is required to publish this report on its website by …
https://www.accc.gov.au/consumers/complaints-problems
Write a complaint letter Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint …
https://www.arnnet.com.au/article/635022/accc-fielded-over-4-000-telco-complaints-fy17/
Mar 21, 2018 · The ACCC receives complaints from consumers and businesses about a wide range of issues, while the Commission doesn’t resolve individual disputes, it does consider complaints, and complaints ...
https://www.tio.com.au/reports-updates/accc-and-telecommunications-ombudsman-tackle-phone-and-sms-scam
The ACCC advises consumers to keep their banking details private. If your mobile is unexpectedly disconnected, contact your telecommunications provider and your bank or financial institution immediately. If you believe that irregular transactions have taken place on your bank account, contact your bank immediately.
https://www.computerworld.com.au/article/635024/accc-registers-rise-nbn-related-complaints/
The ACCC’s annual report on competition and price changes in the telecommunications sector revealed that overall it recorded a 58 per cent increase in communications-related complaints compared to the previous year. The report noted that the Telecommunications Industry Ombudsman also witnessed a significant increase in complaints over the period.
https://www.accc.gov.au/taxonomy/term/124
Addressing the Communications Day Unwired Revolution Conference in Sydney, ACCC Chairman Rod Sims welcomed the entry of new mobile and fixed broadband competitors into the Australian telecommunications market, and outlined ACCC activities in the sector such as the broadband speed monitoring program.
https://accc.uic.edu/services/communication-collaboration/phone-services/
Academic Computing and Communications Center. Services. Communication and Collaboration. Phone Services. Phone Services. Several services are available to support and enable users to make telephone calls at UIC. ... ACCC maintains two types of telephone systems: analog phones and phones using voice over IP technology.
https://www.zdnet.com/article/nbn-the-key-driver-of-consumer-telco-dissatisfaction-accc/
Consumer complaints about telecommunications services jumped by 58 percent to the Australian Competition and Consumer Commission (ACCC) during 2016-17, the watchdog has revealed.Author: Corinne Reichert
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
https://www.tio.com.au/complaints-we-can-and-cant-take
Complaints we can and can't take We can deal with most complaints from residential and small business customers about your landline telephone, mobile or internet service. You must have tried to resolve the issue with your provider before we will deal with your complaint. Who we can help
https://www.afr.com/companies/telecommunications/tpg-vodafone-to-merge-as-federal-court-overrules-accc-20200212-p54061
TPG shares surged 12 per cent after the Federal Court ruled a $15 billion merger with Vodafone would not substantially lessen competition in the mobile market, in a major blow to ACCC chairman Rod ...Author: James Fernyhough
https://www.startupdaily.net/2020/01/accc-communications-market-report-2019/
The report notes that consumer complaints to the ACCC and the Telecommunications Industry Ombudsman remain high, with many relating to connection and service quality issues. The ACCC’s report is available at Communications market report 2018-19. …
https://www.tio.com.au/article-type/media-release
Residential consumers and small businesses made 28,746 complaints to the Telecommunications Industry Ombudsman in the last quarter of 2019 (1 October to 31 December 2019).
https://www.innovationaus.com/accc-launches-nbn-investigation/
Nov 02, 2017 · “We are very concerned about the high number of complaints from consumers around poor customer experiences, particularly in relation to customers connecting to NBN services and having faults repaired,” ACCC chairman Rod Sims said. “Many of these complaints relate to matters set out in wholesale service level standards.
https://www.afr.com/companies/telecommunications/telco-and-energy-sectors-in-accc-s-headlights-20200225-p5442u
2 days ago · There are "core problems" in how the telco industry operates, the ACCC chairman said in a speech to the Committee for Economic Development Australia on Tuesday. Rod Sims is …
https://www.zdnet.com/article/tio-happy-to-take-on-digital-platforms-complaints/
Oct 08, 2019 · Australia's TIO happy to take on digital platforms complaints. The telco ombudsman said it already receives complaints from digital platform users who expect it to be able to help them.Author: Asha Barbaschow
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