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https://www.commschoice.com/assets/main/CommsChoice_Complaint_Handling_Process.pdf
ACIF Industry Code on Complaint Handling. This policy forms part of our Standard Form of Agreement. This document sets out our commitment to customers around managing and resolving complaints and what we do to take appropriate steps to identify and escalate complaints
http://www.emraustralia.com.au/knowledgebase/acif-code
In March this year, after 30 months of intense debate, the Australian Communications Industry Forum’s (ACIF’s) Code for the Deployment of Radiocommunications Infrastructure has at …
https://www.commsalliance.com.au/__data/assets/pdf_file/0014/42251/ACIF-C540_2007.pdf
Code administration and compliance, and complaint handling. At various points in the Code provision is made for the validation, confirmation or rejection of transactions. Reject reasons are clearly defined and are intended to maintain the integrity of the process e.g. ensure the correct Telephone Number is Ported. Industry Code.
https://minttelecom.com.au/download_file/45/195
policy is compliant with the ACIF Industry Code on Complaint Handling 2. Our Responsibilities 2.1 Mint will provide an efficient, fair and structured mechanism for handling complaints. 2.2 To provide our customers with access to the complaints handling process.
https://comsource.com.au/wp-content/uploads/Customer-Complaints-Policy.pdf
the ACIF Industry Code on Complaint Handling. This policy forms part of our Standard Form of Agreement Our Responsibilities • The company will provide an efficient, fair and structured mechanism for handling complaints. • To provide our customers with access to the complaints handling process, including those customers with disabilities
https://www.hellophonecards.com.au/hpchome/support/complaints.aspx
This policy has been developed by Aggregato Australia in accordance with the ACIF Industry Code complaints handling as well as Telecommunications Consumer Protections Code (TCP Code). Similarly, if you feel that a breach of the Competition and Consumer Act (CCA) had been committed, you are advised to raise a complaint on the matter.
http://www.hellomobile.com.au/legal/complaints
The complaints handling policy was created to be able to provide a fair and efficient mechanism to handle customer complaints. This policy has been developed by Hello Mobile in accordance with the ACIF Industry Code complaints handling as well as Telecommunications Consumer Protections Code (TCP Code). Similarly, if you feel that a breach of the Competition and Consumer Act (CCA) had been committed, you are advised to raise a complaint …
https://www.commsalliance.com.au/__data/assets/pdf_file/0018/56223/C525_2017.pdf
In January 1999 the Australian Communications Industry Forum (ACIF) published ACIF C525:1999 Handling of Life Threatening and Unwelcome Calls Industry Code. The Australian Communications Authority subsequently registered the Code on 27 October 1999.
https://commsalliance.com.au/Documents/all/codes/c525
C525:2017(pdf 810kb) Provides standard procedures for the cooperative handling (including call tracing) by carriers, carriage service providers and the national relay service provider of communications across networks that are life threatening or connected with a pattern of unwelcome communications.
https://commsalliance.com.au/Documents/all/guidelines
These Supporting Arrangements has been withdrawn. A pack of 5 compressed files (3,621KB) that define the SMSAs for use in the interim signalling of mobile caller location and 3 digit 'ABC' codes for caller location. Defines the industry agreed call handling arrangements to support mobile number portability.
http://www.carefcs.org/assets/t_telecocomplainthandlingfailsmar06.pdf
A familiar and constant theme in consumer comment on the telecommunications industry is the lack of adequate, accessible, reliable complaint handling mechanisms. I wish I could present a different picture today, or outline a case for optimism that things are improving. Sadly however that is not possible.
https://www.gotalk.com.au/legal/complaint
This policy has been developed by gotalk in accordance with the ACIF Industry Code complaints handling as well as Telecommunications Consumer Protections Code (TCP Code). Similarly, if you feel that a breach of the Competition and Consumer Act (CCA) had been committed, you are advised to raise a complaint on the matter. gotalk treats all such complaints very seriously and will be dealt with …
http://ictcustomerservice.com/customer-service-policy/
The following outlines our policy and procedures for the handling of verbal and written complaints. This Policy is compliant with the ACIF Industry Code on Complaint Handling.
http://www2.austlii.edu.au/privacy/secure/PLPR/2000/21.html
The ACIF Complaint Handling Code is currently in draft form, but likely to be passed by the ACIF Board in June, and registered with the ACA by September, well before the Bill takes effect.
http://www.urps.com.au/pdf/ACIFcode.pdf
The ACIF Code also provides a complaints handling procedure which must be implemented if a Carrier receives a written expression of dissatisfaction or grievance regarding it’s …
http://www.connecttechnology.com.au/wp-content/uploads/2016/05/Complaint-Handling-Policy.pdf
and service. This policy details how Connect Technology Australia handles customer complaints in relation to our products and services. This policy is compliant with the ACIF Industry Code on Complaint Handling. 2. Your legal rights Nothing in this policy limits or detracts from your rights under the Standard Terms and Conditions, the
https://www.commschoice.com/assets/main/Complaint-Handling-Process.pdf
This Policy is compliant with the ACIF Industry Code on Complaint Handling. This policy forms part of our Standard Form of Agreement (SFOA). This document sets out our commitment to customers around managing and resolving complaints and what we do to take appropriate steps to identify and escalate complaints that are not resolved in a timely manner.
https://commsalliance.com.au/__data/assets/pdf_file/0006/60549/C525_2017-variation-1_2018.pdf
This is the Explanatory Statement for the C525:2017 Handling of Life Threatening and Unwelcome Communications Industry Code. This Explanatory Statement outlines the purpose of this Industry Code (the Code) and the factors that have been taken into account in its development.
http://www.connecttechnology.com.au/policies/
Introduction At Connect Technology Australia we are committed to providing our customers with the best products and service. This policy details how Connect Technology Australia handles customer complaints in relation to our products and services. This policy is compliant with the ACIF Industry Code on Complaint Handling.
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