Aged Care Complaints Scheme Website

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Home Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/
    On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Making a complaint about aged care services My Aged Care

    https://www.myagedcare.gov.au/contact-us/complaints
    You have the right to provide feedback or make complaints about the information, service, or care you receive from My Aged Care. First contact My Aged Care Call My Aged Care to discuss your concerns and ask for their help. If your concern is not resolved on the call, you will be given a complaint reference number to track the progress of your ...

Aged Care Complaints Scheme - Better Health Channel

    https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
    Website Aged Care Complaints Scheme. Profile. Organisation type Funded by the Commonwealth Government Tip. Provide as much information as you can when you lodge your complaint. It helps to write down details of any incidents you want to complain about.

Making a complaint Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/making-complaint
    Aged Care Complaints Guidelines. These guidelines are currently being reviewed and developed for complaints officers; they outline how the complaints management framework works and the procedures we follow when receiving and resolving a complaint. Changed. Thursday, 2 January 2020 - 11:23am.

Aged Care Complaints Investigation Scheme - General Ageing ...

    https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
    The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect …Location: Brisbane City QLD 4000

Aged care Australian Government Department of Health

    https://www.health.gov.au/health-topics/aged-care
    Feb 17, 2020 · Aged care provides support to older people to help them with everyday living and other needs. Find out about what services we fund, how older Australians can access them, and what service providers need to do to deliver our aged care programs.

Aged care contacts Australian Government Department of ...

    https://www.health.gov.au/health-topics/aged-care/aged-care-contacts
    A list of organisations, websites and services that offer support, counselling and information about aged care. A list of organisations, websites and services that offer support, counselling and information about aged care. ... Community Visitors Scheme (CVS) LGBTI contact – Qld. Service.

Accreditation

    https://www.agedcareguide.com.au/information/accreditation-and-complaints
    Complaints. If you're concerned about the care or services you are receiving, you can make a complaint by: Letting your service providers know your concerns, or; Making a complaint to the Aged Care Complaints Scheme on Freecall* 1800 550 552. It is recommended that you first try to resolve any issues with your service provider.

Commissioner reports aged care complaints increase

    https://www.agedcareguide.com.au/talking-aged-care/commissioner-reports-aged-care-complaints-increase
    The new Aged Care Complaints Commissioner received 2,153 formal complaints about residential, home and community care, 1 January to 30 June 2016, an increase of 11 per cent compared to the corresponding six month period in 2015 (1,938 complaints).

Aged Care Complaints Scheme - Palliative Care Victoria

    https://www.pallcarevic.asn.au/library-media/aged-care-complaints-scheme/
    The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded in part by the Australian Government. Call 1800 550 552 or visit their website.

National Disability Insurance Scheme (NDIS)

    https://www.ndis.gov.au/
    Apr 26, 2019 · The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS).

ADR in the Regulation of Aged Care - Mediate.com

    https://www.mediate.com/articles/kirschnersbl20171106.cfm
    Nov 01, 2017 · The Aged Care Complaints Scheme was introduced to replace the CIS. The new scheme was designed to focus on the resolution of complaints rather than the investigation of providers’ compliance with regulations. 7. Then, in 2016, the Commonwealth …

Have your Say! Aged Care Complaints Scheme website ...

    https://monashandyou.wordpress.com/2015/01/21/have-your-say-aged-care-complaints-scheme-website/
    Jan 21, 2015 · Scheme website refresh – Have your say! Posted on 21/01/2015 by dss — No Comments ↓ The Scheme website is about to undergo a refresh. Making sure you have a positive experience when you visit is important to us. We’d love to hear what you think of our website and how we can improve it. Read more › via Consumers Aged Care Complaints ...

Residential aged care homes - Better Health Channel

    https://www.betterhealth.vic.gov.au/health/servicesandsupport/residential-aged-care-homes
    Residential aged care homes provide safe and comfortable accommodation as well as ongoing healthcare, support and social interaction that can adapt to your changing needs. ... To make a complaint about a residential aged care home, call the Aged Care Complaints Scheme 1800 550 552 or write to GPO Box 9848, Melbourne Victoria 3001.

Aged care Complaints Empowering Monash & YOU

    https://monashandyou.wordpress.com/tag/aged-care-complaints-2/
    Scheme website refresh – Have your say! Posted on 21/01/2015 by dss — No Comments ↓ The Scheme website is about to undergo a refresh. Making sure you have a positive experience when you visit is important to us. We’d love to hear what you think of our website and how we can improve it. Read more › via Consumers Aged Care Complaints ...

The improved Aged Care Complaints Scheme: what does it ...

    https://www.dss.gov.au/sites/default/files/documents/12_2014/d1035-what_can_it_do.pdf
    Complaints Scheme and what this means for aged care consumers, providers and stakeholders. The Aged Care Complaints Scheme’s (the Scheme’s) improved complaints management framework started on 1 September 2011. The improved framework is a result of the Australian Government’s decision to implement recommendations to improve the Scheme’s ...

National Aged Care Alliance - NACA

    https://naca.asn.au/wp-content/uploads/2018/11/Respolving-Aged-Care-Complaints-June-2009.pdf
    The Aged Care Complaints Investigation Scheme (CIS) is operated by the Commonwealth Department of Health and Aging (DoHA) to resolve complaints about Commonwealth funded aged care services (nursing home or hostel and community aged care packages). Information pertaining to the Aged Care CIS is available on the Departmental website.

A spring clean for the complaints scheme - Australian ...

    https://www.australianageingagenda.com.au/2011/09/01/a-spring-clean-for-the-complaints-scheme/
    Sep 01, 2011 · “Can we just talk about this, please?” By Keryn Curtis. The erstwhile Aged Care Complaints Investigation Scheme has had a major makeover. The approach has changed, the unfriendly ‘investigation’ word has disappeared, there’s a clever new interactive website and from today, 1 September 2011, it debuts as the new ‘Aged Care Complaints Scheme’.

7. Aged Care Complaints Scheme - healthdirect

    https://media.healthdirect.org.au/publications/FS7%20Aged%20Care%20Complaints%20Scheme%20-%20English%20-%20Accessible%20MD.pdf
    7. Aged Care Complaints Scheme Most organisations and homes that provide aged care (also known as service providers) do theirbest to give you quality care and services. However, sometimes issues can occur. If you’re concerned about the care or services you receive from an aged care home, home care package or HACC service, you can make a ...

Department of Social Services, Australian Government

    https://www.dss.gov.au/
    Ministers Redress Scheme Governance Board Communique. On Friday, 29 November 2019, the Minister for Families and Social Services, Senator the Hon Anne Ruston, hosted the Ministers Redress Scheme Governance Board (Board) meeting of relevant Ministers with responsibility for the National Redress Scheme in their state or territory. Continue reading



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