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https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
Please use this form for all consumer and civil rights complaints. Need more information? ... Airline/Company: ... Please email any such comments to [email protected]. (That address does not accept complaints about air service, only comments about the web complaint form process.) ...
https://www.transportation.gov/airconsumer/
Apr 18, 2019 · The ACPD reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education. If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar.
https://airconsumer.dot.gov/escomplaint/ConsumerFormConfirmation.cfm
Complaints are also routinely reviewed to determine the extent to which carriers are in compliance with our regulations. We also use these complaints to track trends or spot areas of concern which we feel may warrant further action in the future. Thank you for taking the time to contact us. Sincerely. Aviation Consumer Protection Division (DOT ...
https://www.npr.org/sections/thetwo-way/2017/04/10/523271440/have-an-airline-complaint-don-t-call-the-airline-tell-the-dept-of-transportation
Apr 10, 2017 · "All complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report.
https://cms8.dot.gov/airconsumer/air-travel-consumer-reports-2019
The report is divided into the following sections (Flight Delays, Mishandled Baggage, Wheelchairs and Scooters; Oversales, Consumer Complaints, Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation and Customer Service Reports to the Transportation Security Administration).
https://www.gao.gov/products/GAO-19-76
Nov 20, 2018 · We summarized airline consumer protections and trends in DOT service data (like on-time flights) and passenger complaints. We found that while service generally improved in recent years, complaints increased. We also found DOT could improve its …
https://www.bts.dot.gov/newsroom/air-travel-consumer-report-october-2019-numbers
Dec 17, 2019 · Complaints About Airline Service. In October 2019, DOT received 1,139 complaints about airline service from consumers, down 8.5% from the total of 1,245 filed in October 2018 and down 9.5% from the 1,258 received in September 2019. Complaints About Treatment of Disabled Passengers
https://www.transit.dot.gov/funding/procurement/third-party-procurement/airline-passenger-complaints
Mar 16, 2016 · Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD). You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.
https://www.bts.gov/newsroom/2015-airline-consumer-complaints-previous-year
Dec 15, 2017 · PDF. WASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during 2015 were up 29.8 percent from 2014, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.. For all of last year, the Department received 20,170 complaints, up from the total of 15,539 received in 2014.
https://www.law.cornell.edu/cfr/text/14/259.7
(a) Designated advocates for passengers' interests. Each covered carrier shall designate for its scheduled flights an employee who shall be responsible for monitoring the effects of flight delays, flight cancellations, and lengthy tarmac delays on passengers. This employee shall have input into decisions on which flights to cancel and which will be delayed the longest.
https://cms8.dot.gov/individuals/privacy/pia-consumer-complaint-application-online-system
Aug 31, 2004 · As part of its support function for DOT, OST (and specifically, the Office of Aviation Enforcement and Proceedings Aviation Consumer Protection Division (ACPD)), is responsible for investigating and tracking complaints against airlines. As part of this public service, ACPD assists airlines in identifying and remedying consumer concerns.
http://www.benedelman.org/dot-complaints/
Nov 16, 2016 · Formal complaints are governed by DOT rules contained in 14 CFR 302 subpart D. It’s useful to read those rules to learn what to expect. An airline must respond to your complaint (by filing its “Answer”) within 15 days, unless it requests and receives an extension from DOT. DOT staff usually provide such an extension when requested.
https://cms7.dot.gov/tags/air-consumer
(P.L. 107-71, 115 Stat. 645 (November 19, 2001).) This notice is needed because of numerous consumer complaints received by the Department regarding the treatment of passengers holding Vanguard Airline tickets by other airlines in the wake of Vanguard’s July 30, 2002, cessation of operations.
https://www.bts.gov/newsroom/airline-consumer-complaints-previous-year-march-2017
Nov 29, 2017 · WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017. In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123 filed in April 2016 and up 68.6 percent from the 1,132 received in March 2017.
https://www.travelersunited.org/file-airline-complaints-and-get-compensation/
Dec 30, 2019 · Consumer protection notification and DOT airline complaint systems need improvement. Improving the Department of Transportation (DOT) processes to help passengers is a Travelers United goal. DOT has enhanced its website and provides better customer service information than ever before.
https://oag.ca.gov/consumers/general/airlines
The federal government is responsible for regulating the business practices of the airline industry. The Department of Transportation (DOT) has enacted rules and regulations to protect consumers and is also responsible for investigating “unfair or deceptive practices” by air carriers. For more details about these rules and your rights, check the DOT webpage and A Consumer Guide to Air ...
https://www.usa.gov/travel-complaint
Complaints About Travel. You can direct most complaints related to travel to: Your state consumer protection office. The Federal Trade Commission (FTC) Your local Better Business Bureau. Consult a licensed attorney, or file a case in a local small claims court if …
https://cms8.dot.gov/airconsumer/ticket-refunds
Aviation Consumer Protection In This Section Accounting and Reporting Requirements Advertising Baggage Bumping and Oversales Charters Codeshare Disclosure Customer Service Plans Disability Disclosure of Baggage/Optional Fees Discrimination Enforcement Orders Flight Delays Guidance Proposed and Final Aviation Rules Ticket Refunds Unauthorized ...
https://consumer.findlaw.com/travel-rules-and-rights/how-to-file-a-complaint-against-an-airline.html
A complaint against an airline can pack a real punch. Passenger complaints filed with the Federal Aviation Administration (FAA) and the U.S. Department of Transportation are recorded. These complaints are then used to evaluate individual airlines and the wider airline industry.
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