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https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1440-172X.2012.02057.x
Sep 25, 2012 · This study reveals general pathways to handling complaints that provide an overview at the case hospital as well as a general complaints handling picture in Taiwan. It explores hospital complaints and how hospital staff handle them. A large teaching hospital in Taiwan was purposefully chosen as a case study.Cited by: 9
https://www.researchgate.net/publication/231177318_An_exploratory_study_of_complaints_handling_and_nature
Request PDF An exploratory study of complaints handling and nature Different countries have different complaints handling systems. This study reveals general pathways to handling complaints ...
https://www.tandfonline.com/doi/abs/10.1080/14789949.2015.1054857
Sep 17, 2014 · Complaints of group-stalking (‘gang-stalking’): an exploratory study of their nature and impact on complainants. Stalking primarily concerns the actions of individuals. However, some victims report stalking by organised groups, this being known as ‘group-’ or ‘gang-stalking’. This phenomenon has not been subject to systematic study.Cited by: 4
https://www.deepdyve.com/lp/wiley/an-exploratory-study-of-complaints-handling-and-nature-Lb50eD0Jae
Oct 01, 2012 · An exploratory study of complaints handling and nature This study reveals general pathways to handling complaints that provide an overview at the case hospital as well as a general complaints handling picture in Taiwan.
https://www.researchgate.net/publication/278406061_Complaints_of_group-stalking_'gang-stalking'_an_exploratory_study_of_their_nature_and_impact_on_complainants
Complaints of group-stalking ('gang-stalking'): an exploratory study of their nature and impact on complainants. Stalking primarily concerns the actions of individuals. However, some victims report stalking by organised groups, this being known as ‘group-’ or ‘gang-stalking’.
https://link.springer.com/article/10.1177/0092070306288762
Noncomplainers are customers who experience service failures but do not voice complaints. The qualitative study ( n =149) explored reasons why customers do not complain after experiencing service failures. In the quantitative study ( n =530), two kinds of noncomplainers who either (a) received organization-initiated recoveries or (b)...Cited by: 266
https://www.emerald.com/insight/content/doi/10.1108/08876040910985889/full/html
Sep 11, 2009 · The study also aims to explore the comparability of results obtained from two laddering methods, as the alternative techniques may lead to different sets of attributes., – An exploratory study using the means‐end approach and two laddering techniques (personal interviews and questionnaires) was conducted., – While the personal interviews produced more depth in understanding, the results of …Cited by: 28
https://www.researchgate.net/publication/40445477_Factors_hampering_the_use_of_patient_complaints_to_improve_quality_An_exploratory_study
We use cookies to make interactions with our website easy and meaningful, to better understand the use of our services, and to tailor advertising.Author: Sophie Hsieh
https://www.ijrrjournal.com/IJRR_Vol.7_Issue.1_Jan2020/IJRR001.pdf
considered for the study in which there are only 4.6 % of Complaints (n=315) 1.3% Suggestions (n=88) and 27.8% compliments (n=1894). There are 94.09 % of patients (n=6426) who are satisfied with the hospital as a whole irrespective of complaints and suggestions. The statistical analysis was performed by using chi square test.
http://pub.lex-localis.info/index.php/LexLocalis/article/view/1187
Jul 25, 2019 · These indicators enable, as evidenced by the study, the monitoring and reporting of recorded patient rights violations. The data acquired from processed patient rights violations were obtained through a quantitative study via an electronic complaint form, which constitutes an integral part of the prototype interactive software solution.
https://www.researchgate.net/profile/David_James11/publication/278406061_Complaints_of_group-stalking_'gang-stalking'_an_exploratory_study_of_their_nature_and_impact_on_complainants/links/5582017308aeab1e4666df6b.pdf
as group-stalking, must therefore be considered exploratory in nature. Never theless, we considered it important that such a study of victim reports of group-stalking be undertaken.
https://www.emerald.com/insight/content/doi/10.1108/09564231111106938/full/pdf
– Using a realist perspective, this paper seeks to investigate how complaining customers want to be treated by frontline employees in personal complaint handling encounters. For this purpose, an exploratory research study using the qualitative laddering interviewing technique was regarded as appropriate as it allows researchers to gain a deeper insight into an underdeveloped research subject.Cited by: 102
https://link.springer.com/chapter/10.1007/978-3-319-11526-9_4
Being responsible for handling complaints, meetings, and presentations is a part and parcel of work life, especially as one rises higher up in the workforce hierarchy. Effective complaint management is important in order to deliver high quality services to the satisfaction of the consumers/clients while maintaining the accreditation standards ...Author: Haribalakrishna Balasubramanian, Sanjay Patole, Sanjay Patole
https://www.researchgate.net/profile/Sophie_Hsieh2
This study reveals general pathways to handling complaints that provide an overview at the case hospital as well as a general complaints handling picture in Taiwan. It explores hospital complaints ...
https://doh.sd.gov/documents/Providers/Licensure/CustomerRelationsPowerPoint.pdf
Customer initiated complaints are one of the cheapest marketing research strategies. Plus these complaints offer a business the opportunity to increase satisfaction. It will also make the customer more loyal to the business. Only 4% of disgruntled customers report their complaints to the company.
http://ibimapublishing.com/articles/JMRCS/2012/624789/624789.pdf
Journal of Marketing Research & Case Studies 4 Processing complaints through a centralized service seems to be perceived best as an insufficient need and at worst as a useless and dangerous undertaking. Responding to complaints is considered as an essential task of a customer service for two main reasons.Cited by: 2
https://www.deepdyve.com/lp/emerald-publishing/revealing-the-expectations-and-preferences-of-complaining-customers-by-i5q1A0DT59
Sep 05, 2008 · Read "Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction, Qualitative Market Research: An International Journal" on DeepDyve, the largest online rental service for scholarly research with thousands of academic publications available at your fingertips.
https://www.emerald.com/insight/content/doi/10.1108/13522750810901501/full/html
Sep 05, 2008 · In addition, the employee's feedback after the complaint handling encounter can almost be categorized as an excitement factor., – Owing to the exploratory nature of the study and the scope and size of the chosen sample, the results outlined are tentative in nature., – By combing two research methods, this paper develops an area of research ...Cited by: 21
https://link.springer.com/article/10.1007%2Fs11417-008-9047-2
Mar 11, 2008 · This study examines the perceptions of complainants about the board in a metropolitan area in the Philippines. Using surveys, the study aims to determine the integrity, legitimacy, and efficiency of the board as well as the satisfaction of complainants with the review board.Cited by: 8
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