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http://www.acrwebsite.org/volumes/5933/volumes/v11/NA-11
Advances in Consumer Research Volume 11, 1984 Pages 490-495. AN INVESTIGATION OF INFLUENCES ON CONSUMER COMPLAINT REPORTS. William O. Bearden, University of South Carolina. J. Barry Mason, The University of Alabama. ABSTRACT - The results of a panel study of consumer problems and complaint actions are described.
https://www.ftc.gov/about-ftc/foia/frequently-requested-records/instagram-influencers
The official website of the Federal Trade Commission, protecting America’s consumers for over 100 years.
http://www.acrwebsite.org/search/view-conference-proceedings.aspx?Id=6873
Advances in Consumer Research Volume 16, 1989 Pages 17-22. CONSUMER COMPLAINING: ATTRIBUTIONS AND IDENTITIES. Cathy Goodwin, Georgia State University. Susan Spiggle, University of Connecticut. ABSTRACT - This paper uses an attribution perspective to investigate consumer complaining in a service context.
https://www.consumerfinance.gov/about-us/newsroom/consumer-financial-protection-bureau-now-taking-complaints-on-credit-reporting/
— Today the Consumer Financial Protection Bureau (CFPB) began accepting consumer complaints about credit reporting, giving consumers individual-level complaint assistance for the first time at the federal level. “Credit reporting companies exert great influence over the lives of consumers.
https://www.consumerreports.org/media-room/press-releases/2012/02/crs-investigation-of-appliance-fires-many-caused-by-products-themselves/
Investigation of Appliance Fires: Many Caused By Products Themselves Millions of appliance units recalled in the past five years for defects that could cause a fire; Eight ways consumers can ...
https://www.consumerreports.org/media-room/press-releases/2009/12/packages-that-are-full-of-air/
Packages That Are Full Of Air ... Consumer Reports’ recent investigation turned up several products with packages that are as much as half empty. Those include One A Day Men’s 50 + Advantage ...
https://advocacy.consumerreports.org/press_release/ftc-youtube-settlement-2019/
Sep 04, 2019 · In today’s announcement, the FTC is acting on allegations brought by a number of organizations, including an April 2018 complaint by Consumer Reports and other privacy advocates that argued YouTube violated COPPA by knowingly collecting children’s information without parental consent. Contact: David Butler, [email protected], 202-719-5916
https://link.springer.com/chapter/10.1007/978-3-319-98705-7_3
Feb 01, 2019 · Bearden WO, Mason JB (1984) An investigation of influences on consumer complaint reports. In: Kinnear TC (ed) Advances in consumer research, vol 11. Association for Consumer Research, Provo, pp 490–495 Google ScholarAuthor: Bernd Stauss, Wolfgang Seidel
https://www.ftc.gov/news-events/press-releases/2017/04/ftc-staff-reminds-influencers-brands-clearly-disclose
After reviewing numerous Instagram posts by celebrities, athletes, and other influencers, Federal Trade Commission staff recently sent out more than 90 letters reminding influencers and marketers that influencers should clearly and conspicuously disclose their relationships to brands when promoting or endorsing products through social media.
https://journals.sagepub.com/doi/abs/10.1177/002224378302000103
Feb 01, 1983 · Selected Determinants of Consumer Satisfaction and Complaint Reports Show all authors. William O. Bearden. William O. Bearden . ... “Intrapersonal Affective Influences Upon Consumer Satisfaction with Products, ... An Investigation into the Determinants of Customer SatisfactionCited by: 1865
https://www.researchgate.net/publication/266560407_A_STRUCTURAL_MODEL_OF_CONSUMER_COMPLAINT_BEHAVIOUR_OF_YOUNG_ADULTS_IN_TELECOMMUNICATION_INDUSTRY
An investigation of influences on consumer complaint reports, Advances in Consumer Research, 11 , 490- 495. Bearden, W.O. and Oliver R. L. (1985).The role of public and private complaining in ...
https://www.researchgate.net/publication/235309219_The_Effects_of_Customer_Service_on_Consumer_Complaining_Behavior
Based on these results, discusses the pervasive effects of customer service on consumer complaining behavior, and offers managerial recommendations. Discover the world's research 15+ million members
https://www.ncbi.nlm.nih.gov/books/NBK225185/
Reports from hospitals are also protected by the statute protecting internal investigative reports and incident reports. If the department conducts an investigation of a specific event (prompted by a report or by a patient's complaint) official action is taken by the state (e.g., a statement of deficiencies), and the public and the patient have ...Cited by: 2
https://link.springer.com/article/10.1023%2FA%3A1009811328161
The relational approach is often presented as a strategy to retain customers, but it may also be an appropriate approach to encourage customers to complain, as a review of literature shows. ... J. B. (1984), “An Investigation of Influences on Consumer Complaint Reports,” Advances in Consumer Research, vol. 11, pp. 490-495. Google Scholar ...Cited by: 75
https://www.law360.com/articles/1229664/the-path-to-a-stable-reporting-culture-for-life-sciences-cos
Jan 02, 2020 · Results from a recent survey on internal investigation trends in life sciences companies highlight regional differences and some areas of opportunity to …
https://www.uis.edu/titleix/title-ix-sexual-misconduct-policy/
Section 5. Alleged Violations of this Policy A. Reporting Options. Persons believing they are the victim of Gender or sex discrimination, including Sexual Misconduct, or who have information about Sexual Misconduct involving UIS students or employees, are encouraged to inform the Title IX Coordinator and/or the UIS police or local police.
https://www.sciencedirect.com/science/article/pii/S0747563217302583
The paper explores how the complaint response time on social media influences consumer satisfaction with complaint handling. • Consumers expect companies to reply to their complaints within 1–3 h on Twitter and within 3–6 h on Facebook.Cited by: 20
https://attorneygeneral.nd.gov/consumer-resources
The Consumer Protection division enforces the state’s consumer fraud and Do Not Call laws, investigates and prosecutes consumer fraud cases and enforces the state’s anti-trust statutes. The Attorney General and his staff are prohibited by law from providing legal services to the public.
https://www.sciencedirect.com/science/article/pii/S2212567116300879
An investigation of influences on consumer complaint reports. Advances in Consumer Research. 11(3): 490-495. Bodey, K. and Grace, D. (2006). Segmenting service complainers and non complainers on the basis of consumer characteristics. Journal of Service Marketing Management. 20: 178-187. Broadbrigde, A. and Marshall, J. (1995).Cited by: 2
https://journals.sagepub.com/doi/abs/10.1177/109467050032002
Nov 01, 2000 · An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery. Michael A. McCollough, Leonard L. Berry, and Manjit S. Yadav ... An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery ... “Selected Determinants of Consumer Satisfaction and Complaint Reports ...Cited by: 1220
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