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https://www.asic.gov.au/regulatory-resources/find-a-document/regulatory-guides/rg-165-licensing-internal-and-external-dispute-resolution/
RG 165 Licensing: Internal and external dispute resolution Issued 31 May 2018. This guide explains what AFS licensees, unlicensed product issuers, unlicensed secondary sellers, credit licensees, credit representatives, unlicensed carried over instrument lenders (unlicensed COI lenders) and
https://asic.gov.au/about-asic/news-centre/find-a-media-release/2019-releases/19-115mr-doing-the-right-thing-by-your-customers-asic-consults-on-lifting-standards-and-transparency-of-complaints-handling/
May 15, 2019 · 19-115MR Doing the right thing by your customers: ASIC consults on lifting standards and transparency of complaints handling Today ASIC initiated public consultation on new standards about how financial firms handle consumer and small business complaints.
https://download.asic.gov.au/media/4772056/rg165-published-18-june-2018.pdf
REGULATORY GUIDE 165 Licensing: Internal and external dispute resolution . May 2018 . ... About ASIC regulatory documents ... It should be noted that, in handling a complaint, the SCT may refer the whole or part of a complaint to an ASIC-approved EDR scheme: s22A,
https://www.afr.com/companies/financial-services/asic-gets-serious-on-complaints-20190515-p51nkf
May 15, 2019 · ASIC deputy chair Karen Chester says there was "room for much improvement" in the handling of customer complaints. ... regulatory guide for …
https://download.asic.gov.au/media/4773579/rg267-published-20-june-2018.pdf
REGULATORY GUIDE 267 Oversight of the Australian Financial Complaints Authority . June 2018 . About this guide This regulatory guidance sets out how we will perform our oversight role in relation to the Australian Financial Complaints Authority (AFCA). It also includes the financial firms’ AFCA membership obligations.
https://www.theadviser.com.au/breaking-news/39119-asic-consults-on-new-complaints-handling-rules
ASIC expects greater investment and attention by boards to their own internal customer complaints data and complaints-handling performance.” Feedback to ASIC’s proposed IDR rules is to be provided by 9 August 2019, with the corporate regulator aiming to publish the …Author: Tas Bindi
https://www.financialstandard.com.au/news/asic-to-strengthen-complaints-handling-136630470
ASIC has initiated public consultation on the creation of new standards for financial firms handling consumer and small business complaints. The regulator is proposing standards that will include mandatory data reporting and make firms' complaints handling performance transparent.Author: Elizabeth Mcarthur
https://www.lexology.com/library/detail.aspx?g=a78d7bc8-7047-4c04-96a9-da969f7ca0c4
May 22, 2019 · ASIC is consulting on plans to lift complaints handling standards and increase transparency ... (currently set out in Regulatory Guide 165 Licensing: Internal and external dispute resolution) and ...
https://www.complispace.com.au/blog/financial-services-updates/two-new-10002-complaints-handling-standards-now-thats-confusing/
Mar 25, 2015 · Although the new complaints handling standards have been released and adopted by the various standards agencies, businesses with complaints handling obligations should not let this cause them alarm. The requirement to have complaints handling policies – which arise, for example, under financial services law, have not been updated.
https://sophiegrace.com.au/afsl-compliance/asics-proposed-new-standards-for-dealing-with-complaints/
a framework for mandatory IDR data reporting to ASIC, including: the reporting of prescribed data about complaints to ASIC on a six-monthly basis via ASIC’s regulatory portal; and; publishing of IDR data at an aggregate and firm level, in line with their stated brief to ensure transparency in the handling of financial services complaints.
https://theindustryspread.com/asic-transparency-complaints-handling/
May 20, 2019 · Today ASIC initiated public consultation on new standards about how financial firms handle consumer and small business complaints. The proposed standards, which include new mandatory data reporting, will improve the way that consumer complaints are dealt with across the financial system and make firms’ complaints handling performance transparent.Author: Industryspread
https://www.rfigroup.com/australian-banking-and-finance/news/asic-moves-complaint-handling-new-data-standards
- strengthening the requirement that firms take a systemic focus to complaints handling; and - the details of the new framework for recurrent complaints data reporting to ASIC. ASIC seeks public input on the consultation documents by 9 August 2019 and aims to release new IDR standards (in a new Regulatory Guide 165) by end 2019.
https://www.insurancebusinessmag.com/au/news/breaking-news/asic-wants-to-lift-standards-on-complaints-handling-167399.aspx
May 16, 2019 · “With the benefit of broad consultation, ASIC’s new standards will lift complaints handling performance of firms and ultimately consumer outcomes and fairness of the financial system ...
https://www.miragenews.com/asic-consults-on-lifting-standards-and-transparency-of-complaints-handling/
May 15, 2019 · Today ASIC initiated public consultation on new standards about how financial firms handle consumer and small business complaints. The proposed standards, which include new mandatory data reporting, will improve the way that consumer complaints are dealt with across the financial system and make firms’ complaints handling performance transparent.
https://insurancenews.com.au/regulatory-government/asic-urged-to-put-complaints-data-in-context
May 20, 2019 · Home / Regulatory & Government / ASIC urged to put complaints data in context. ... to an Australian Securities and Investments Commission (ASIC) consultation on proposed new standards for the handling of customer complaints by financial companies. ASIC says the proposals, which could include collecting and publishing companies’ internal ...
https://insuranceandrisk.com.au/asic-consults-on-lifting-standards-and-transparency-of-complaints-handling/
ASIC has initiated public consultation on new standards about how financial firms handle consumer and small business complaints. The proposed standards, which include new mandatory data reporting, will improve the way that consumer complaints are dealt with across the financial system and make firms’ complaints handling performance transparent.
https://blogs.dlapiper.com/insuranceflashlight/2019/05/22/asic-initiates-public-consultation-on-idr-standards/
May 22, 2019 · ASIC has initiated public consultation on new standards in relation to the handling of consumer and small business complaints. The consultation covers the proposed updates to ASIC’s IDR standards (currently set out in Regulatory Guide 165 Licensing: Internal and external dispute resolution) and a proposed framework for mandatory IDR data reporting by financial firms to ASIC.Author: Elly Brand
https://www.lexology.com/library/detail.aspx?g=a479e1e3-b625-433f-b30a-1896302d8bb2
Dec 17, 2018 · ASIC flags complaints handling processes as an area of focus ... ASIC will be consulting publicly on a review of existing IDR guidance set out in Regulatory Guide …
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