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https://www.saiglobal.com/PDFTemp/Previews/OSH/As/as4000/4200/4269.PDF
AS 4269—1995 4 STANDARDS AUSTRALIA Australian Standard Complaints handling SECTION 1 S COPE AND PURPOSE 1.1 SCOPE This Standard sets out the essential elements for the management of complaints from inception to satisfaction or final determination, as the case may be,
https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/mb-015/as--4269-1995
Standards Australia is committed to maintaining a contemporary and relevant catalogue of Australian Standards® which add to the net benefit of the Australian community. The Aged Standards Review is one of the ways in which Standards Australia gives effect to that commitment.
https://webstore.ansi.org/Standards/SAI/42691995
AS 4269-1995 Complaints handling (FOREIGN STANDARD) Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination.
https://infostore.saiglobal.com/en-us/standards/as-4269-1995-121918_saig_as_as_255874/
Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
https://www.saiglobal.com/PDFTemp/Previews/OSH/AS/AS10000/10000/10002-2006.pdf
This Standard was prepared by the Standards Australia Committee OB-009, Complaints Handling to supersede AS 4269—1995, Complaints handling. The objective of this Standard is to provide guidance on complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
https://www.accc.gov.au/speech/the-essential-elements-of-complaint-handling-a-discussion-of-the-australian-standard-on
The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269) ... Complaints handling, particularly in the context of charters. The essential elements of complaint handling: A discussion of the Australian Standard on Complaints ( PDF 112.38 KB DOC 48.5 KB ) Share. Facebook ...
https://www.accc.gov.au/system/files/The%20essential%20elements%20of%20complaint%20handling.pdf
Section 2 of the Australian Standard on Complaints Handling (AS 4269) sets down a list of essential elements for effective complaints handling.
http://www.macarthurcook.com.au/Assets/MCK/macarthurcook_complaints_policy.pdf
The procedures adopted by MacarthurCook Limited for handling complaints and queries are flexible and robust in order to provide confidence to its clients and stakeholders. This policy has been based on the requirements of PS 165 and Australian Standard AS 4269-1995 on Complaints Handling. 1.2 Purpose of this Policy
https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009
Standards Australia is committed to maintaining a contemporary and relevant catalogue of Australian Standards® which add to the net benefit of the Australian community. The Aged Standards Review is one of the ways in which Standards Australia gives effect to that commitment.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
complaint handling There should be regular reporting to the agency executive about the subject matter of complaints, how the complaints have been managed, and the steps taken to resolve systemic problems ... consistent with Australian Standard AS ISO 10002-2006, ‘Customer Satisfaction— ...
https://shop.standards.govt.nz/catalog/10002:2014(AS%7CNZS)/scope
Committee QR-015, Complaint Handling, to supersede, AS ISO 10002—2006, Customer satisfaction—Guidelines for complaints handling in organizations (ISO 10002:2004, MOD). This Standard is based on but not equivalent to ISO 10002:2004, Customer satisfaction— Guidelines. This revised edition is intended for complaint management in organizations,
https://infostore.saiglobal.com/en-us/Standards/AS-NZS-10002-2014-111525_SAIG_AS_AS_233283/
Provides guidance on complaint handling within an organization, including the planning, design, operation, maintenance and improvement of a complaint handling system. ... Originated in Australia as AS 4269—1995. ... Standards Australia; Category Services. Company organization, management and quality. Administration. Transport.
https://www.apra.gov.au/apras-complaints-handling-standards
APRA is committed to complying with the following complaints handling standards and guidelines: Australian Standard on Customer Satisfaction – Guidelines for complaints handling in organisations ISO 10002:2006; and; Commonwealth Ombudsman's Better Practice Guide to Complaint Handling.
http://det.wa.edu.au/policies/detcms/cms-service/download/asset/?asset_id=6557652
Australian Standard on Complaints Handling (AS 4269). Consequently, by 1 January 2005, all agencies, including the Department of Education and Training are required to have in place a complaints management system that conforms to the principles of the Australian Standard. This obligation applies to each worksite across the Department.
https://banksiapark.wa.edu.au/complaints/complaints.htm
Such complaints may be redirected to the local level to be managed if it is deemed appropriate. · Complainant: A person or persons lodging a complaint. As outlined in the Australian Standard AS 4269-1995 our Complaints Handling Policy demonstrates: Commitment:
https://www.erawa.com.au/cproot/7023/2/20081017%20Customer%20Complaints%20Guidelines.pdf
The AGA Code requires that the complaints handling process comply with the Australian Standard on Complaints Handling (AS 4269) 1995. Whilst this standard has been replaced by AS ISO 10002-2006, and many gas licensees will have updated their processes accordingly, compliance with AS 4269-1995 remains the legal requirement under the licence.
http://www.hawkerparkps.wa.edu.au/wp-content/uploads/2017/04/Complaints-Management.pdf
As outlined in the Australian Standard AS 4269- 1995 our complaints handling policy demonstrates: Commitment: Hawker Park Primary School We recognise your right to complain and to have your complaint dealt with seriously.
https://trove.nla.gov.au/work/21070508
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https://www.ramint.gov.au/customer-service-charter
Complaints We will address all complaints in terms of the Australian Standard AS 4269-1995 Complaints Handling and of the Trade Practices Act 1974. If you return products, please include your contact details. If you are currently included on our mailing list please advise us of your customer number.
https://www.legislation.gov.au/Details/F2009L01831
May 15, 2009 · AS 4269—1995 means Australian Standard AS 4269—1995 known as Complaints handling published by Standards Australia as in force as at 5 February 1995. AS ISO 10002—2006 means Australian Standard AS ISO 10002—2006 known as Customer Satisfaction—Guidelines for complaints handling in organizations published by Standards Australia as in force as at 5 April 2006.
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