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https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009
The Standards Australia Incubator is a sandpit for playing with new ideas and testing concepts. It’s a place for you to share your vision of how we could develop standards better and how they could add greater value to Australian society by being delivered in more user focused ways.
https://www.saiglobal.com/PDFTemp/Previews/OSH/AS/AS10000/10000/10002-2006.pdf
Australian Standards® are living documents that reflect progress in science, technology and systems. To maintain their currency, all Standards are periodically reviewed, and new editions are published. Between editions, amendments may be ... Committee OB-009 Complaints Handling, the Australian mirror committee, required that
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
consistent with Australian Standard AS ISO 10002-2006, ‘Customer Satisfaction— guidelines for complaints handling in organizations’ Australian Government agencies that provide services directly to the public are required by the Client Service Charter Principles to develop a …
https://www.saiglobal.com/PDFTemp/Previews/OSH/As/as4000/4200/4269.PDF
This Australian Standard was prepared by Committee OB/9, Complaints Handling. It was approved on behalf of the Council of Standards Australia on 5 December 1994 and published on 5 February 1995. The following interests are represented on Committee OB/9: Australia Post Australian Consumers Association Australian Council of Allied Health Professions
https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009/as--iso--10002-2006
The Standards Australia Incubator is a sandpit for playing with new ideas and testing concepts. It’s a place for you to share your vision of how we could develop standards better and how they could add greater value to Australian society by being delivered in more user focused ways.
https://www.complispace.com.au/blog/financial-services-updates/two-new-10002-complaints-handling-standards-now-thats-confusing/
Mar 25, 2015 · Benefits of complaints handling standards. Before you give up and do your own thing, let us say that in general we are great supporters of standards. Standards Australia produces standards for Australian industries, which are often adopted and mandated by regulators.
https://www.apra.gov.au/apras-complaints-handling-standards
Commonwealth Ombudsman's Better Practice Guide to Complaint Handling. Complainants can expect the following specific standards, based on the Australian Standard on Customer Satisfaction – Guidelines for complaints handling in organisations ISO 10002:2004: Commitment: APRA staff will provide an efficient and fair resolution of complaints at ...
https://www.accc.gov.au/speech/the-essential-elements-of-complaint-handling-a-discussion-of-the-australian-standard-on
Australian Competition & Consumer Commission. About the ACCC; ... The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269) Conference: N/A. 26 March 1997. Complaints handling, particularly in the context of charters.
https://www.accc.gov.au/system/files/The%20essential%20elements%20of%20complaint%20handling.pdf
What then are the key elements of a complaints handling mechanism? Section 2 of the Australian Standard on Complaints Handling (AS 4269) sets down a list of essential elements for effective complaints handling. The three basic elements of any system are …
https://shop.standards.govt.nz/catalog/10002:2014(AS%7CNZS)/scope
AS/NZS 10002:2014 This joint Australian/New Zealand standard was prepared by Joint Technical Committee QR-015, Complaint Handling. It was approved on behalf of the Council of Standards Australia on 4 September 2014 and on behalf of the Council of
https://www.iso.org/standard/65712.html
ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of …Category: w
http://www.ombudsman.wa.gov.au/Publications/Documents/guidelines/Binder-Complaint-Handling.pdf
Effective handling of complaints made to your organisation ... Most Western Australian StateGovernment organisations are required to have a complaint management system in place as required by . ... values statements or customer service standards.
https://www.legislation.gov.au/Details/F2018L00727
Jun 07, 2018 · Standards/Other as made: ... The Australian Communications and Media Authority determines the following industry standard under subsection 125AA(1) ... minimum requirements for consumer complaints handling means the minimum requirements for the handling of consumer complaints set out in sections 8, 9 and 10.
https://www.ombudsman.sa.gov.au/wp-content/uploads/Complaint_Management_Framework.pdf
Complaints, as defined in the Australian and New Zealand Standard Guidelines for complaint management ... Be open to complaints from members of the public about standards of service delivery and organisational policies, procedures and practices. ... • Ensure that frontline staff and staff dedicated to handling complaints are well trained ...
https://www.dhhs.tas.gov.au/disability/publications/general/dcs_good_practice_guide_and_self-audit_tool/chapter_5_-_what_you_need_to_consider_in_having_an_effective_process_for_resolving_complaints/5.2._international_and_australian_standards_of_complaint_handling
Australian and International standards have been developed which provide useful guidance on the development and implementation of an effective and efficient complaints handling process. These standards recognise that effective complaints handling can result in service improvements, as well as improving the reputation of an organisation.
https://infostore.saiglobal.com/en-au/Standards/AS-ISO-10002-2006-119059_SAIG_AS_AS_249385/
provide a basis for continual review and analysis of the complaints-handling process, the resolution of complaints, and process improvements made; Organizations may wish to use the complaints-handling process in conjunction with customer satisfaction codes of …
http://www.disability.wa.gov.au/Global/Publications/Reform/My%20Way/australian_standards_guiding_principles.pdf
COMPLAINTS HANDLING - GUIDING PRINCIPLES . BASED ON AUSTRALIAN and INTERNATIONAL STANDARDS . 1. VISIBILITY . Information about how and where to complain should be well . publicised to customers, personnel and other interested parties. 2. ACCESSIBILITY The complaints handling process should be easily accessible to all . complainants.
https://blog.ansi.org/2018/07/complaint-iso-10002-2018-customer-satisfaction/
Jul 26, 2018 · Many of these principles might sound familiar to users of other quality management standards, specifically ISO 9001. This is because the complaints-handling process detailed in ISO 10002:2018 is suitable for use as one of the processes of an overall quality management system.
https://www.presscouncil.org.au/handling-of-complaints/
The great majority of the approximately 700 complaints received each year by the Press Council are finalised at Level 1. Many complaints result in a correction, apology or some other form of action being taken due to the involvement of Council staff.
https://www.ombudsman.sa.gov.au/wp-content/uploads/An-audit-of-state-government-agencies-complaint-handling.pdf
1. Complaint handling standards and benchmarks RECOMMENDATION 1 That the state government issue a Department of the Premier and Cabinet Circular requiring all agencies to have in place a complaint management system that conforms to the principles of the Australian Standard on Complaints Handling. The Circular could be
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