Betsi Cadwaladr Complaints Procedure

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Complaints - Betsi Cadwaladr University Health Board

    https://bcuhb.nhs.wales/contact-us/complaints/
    You are not happy with care or treatment provided by or for the Betsi Cadwaladr University Health Board; If you have any concerns you think we should know about; What is a complaint? A complaint is when you feel unhappy about any service provided by the NHS.

Betsi Cadwaladr CHC NHS Complaints: How We Can Help

    http://www.wales.nhs.uk/sitesplus/900/page/45191
    Our Advocacy Service can help raise those concerns/complaints through its role in providing a free, independent, confidential, non-legal, client-led service. We are able to help patients or their representative in making a complaint under the N.H.S. Complaints Procedure.

Class Five: Our policies and procedures - Betsi Cadwaladr ...

    https://bcuhb.nhs.wales/use-of-site/publication-scheme/class-five-our-policies-and-procedures/
    Policies and procedures relating to human resources, including recruitment and employment policies ... Complaints and other customer service policies and procedures. Complaints/ Concerns; ... The person appointed for Betsi Cadwaladr University Health Board is …

The investigation of a complaint by Mrs W against Betsi ...

    https://www.ombudsman.wales/wp-content/uploads/2018/03/201001167-Final-Report-Betsi-Cadwaladr-UHB.pdf
    The investigation of a complaint by Mrs W against Betsi Cadwaladr University Health Board A report by the Public Services Ombudsman for Wales Case: 201001167 ... That a procedure to stretch Mr W‟s gullet did not go ahead as ... complaint and Mrs W‟s outstanding concerns and issues.

Betsi Cadwaladr University Health Board Class Five - Our ...

    http://www.wales.nhs.uk/sitesplus/861/page/41046
    Complaints and other customer service policies and procedures. Complaints/ Concerns; Data protection / Records Management / Caldicott Guardian. ... Betsi Cadwaladr University Health Board is the operational name of Betsi Cadwaladr University Local Health Board.

Betsi Cadwaladr University Health Board – 201001167

    https://www.ombudsman.wales/reports/betsi-cadwaladr-university-health-board-case-201001167/
    Betsi Cadwaladr University Health Board – 201001167 Mrs W complained about the care and treatment her husband, Mr W, received whilst a patient at Ysbyty Gwynedd (the Hospital). Mr W had been admitted to the Hospital for treatment due to dysphagia (swallowing difficulties) experienced when eating and …

Concern about number of complaints against health board ...

    https://www.bbc.co.uk/news/uk-wales-40048742
    May 26, 2017 · A Betsi Cadwaladr spokeswoman said it takes all complaints seriously and they help it find ways to improve services. There were 702 cases closed across Wales in 2016-17, with 194 complaints...

Policies and Procedures • North Wales Safeguarding Board

    https://www.northwalessafeguardingboard.wales/policies-and-procedures/
    Betsi Cadwaladr University Health Board National Probation Service (Wales) Community Rehabilitation Company. Contact details. Regional Administration Officer to the Safeguarding Board ... Wales Safeguarding Procedures. Click for more information. Gweithdrefnau Diogelu Cymru.

Almost 300 complaints made to Betsi Cadwaladr Health Board ...

    https://www.itv.com/news/wales/2017-04-18/almost-300-complaints-made-to-betsi-cadwaladr-health-board-over-welfare-of-mental-health-patients/
    Apr 18, 2017 · Betsi Cadwaladr University Health Board has received almost 300 complaints about the welfare of mental health patients in the last four years. The 294 complaints …

Complaints against Betsi Cadwaladr University Health Board ...

    https://www.dailypost.co.uk/news/north-wales-news/complaints-against-betsi-cadwaladr-university-14584115
    Apr 30, 2018 · Complaints about a health board have fallen according to the public service ombudsman. According to Nick Bennett the number of complaints against Betsi Cadwaladr University Health Board dropped...

Policies and Procedures - Adults • North Wales ...

    https://www.northwalessafeguardingboard.wales/policies-and-procedures-adults/
    DEALING WITH A DIFFERENT POINT OF VIEW This guidance is intended for professionals working in Health and Social Care who come into contact with families who have a different point of view whilst working with Adults at Risk. UPDATED SELF-NEGLECT PROTOCOL The Self-Neglect Protocol has been updated. NORTH WALES OUT OF AREA SAFEGUARDING ADULTS ARRANGEMENTS […]

Human Resources Policies - Public Health Wales

    https://phw.nhs.wales/about-us/policies-and-procedures/policies-and-procedures-documents/human-resources-policies/
    The Redundancy Policy contained within the Organisational Change Policy takes precedent in setting out all the measures Public Health Wales must explore to avoid compulsory redundancy and the procedure to be followed, n the event of compulsory redundancy having to …

Betsi Cadwaladr University Health Board

    https://ico.org.uk/media/action-weve-taken/audits-and-advisory-visits/2259551/betsi-cadwaladr-university-health-board-executive-summary-v-01.pdf
    The purpose of the audit is to provide the Information Commissioner and Betsi Cadwaladr University Health Board (BCUHB) with an independent assurance of the extent to which BCUHB within the scope of this agreed audit, is complying with data protection legislation. It was agreed that the audit would focus on the following area(s):

Complaints - Public Health Wales

    https://phw.nhs.wales/use-of-site/complaints/
    Complaints relating to compliance with Welsh Language Standards. Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in Welsh or English.

Ty Doctor Complaints Procedure

    http://www.tydoctor.wales.nhs.uk/empty
    But this does not affect your right to approach the local health authority, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of the investigation. You should contact the health authority complaints manager at: Betsi Cadwaladr University Health Board, Eryldon, Campbell Road, CAERNARFON. Gwynedd.

Complaints and compliments - Beech House Surgery

    https://beechhouse.gpsurgery.net/patient-info/complaints-compliments/
    Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 30 working days of the date when you raised it with us. However, this may take longer if your complaint is complicated.

ISUE01 BCUHB FRAMEWORK UNDERTAKING PATIENT …

    http://www.1000livesplus.wales.nhs.uk/sitesplus/documents/1011/Patient%20Narratives%20corporate%20guidelines%20FINAL%20April%202011%20%28BCU%29.pdf
    BCUHB FRAMEWORK UNDERTAKING PATIENT EXPERIENCE STORIES Date to be ... Complaints Policies and Procedures Consent to Share Information (Child Protection) Policy ... This document contains proprietary information belonging to the Betsi Cadwaladr University Health Board. Do not produce all or any part of this document without written

Complaints & Compliments - Procurement Services

    http://www.procurement.wales.nhs.uk/serviceusers/customer-service/complaints-and-compliments
    Complaints & Compliments. If at any time you think we haven't met your expectations we have a complaints procedure that you can use to make us aware of any problems. We will try to do everything we can to put things right and will analyse complaints data over time to identify further opportunities to improve our services. ... Betsi Cadwaladr ...

Complaints about care in Wales - NHS Direct Wales

    https://www.nhsdirect.wales.nhs.uk/travelhealth/ComplaintsCareWales/
    Complaints about care in Wales. Complaints to the NHS for residents of other EEA states. ... Betsi Cadwaladr University Health Board. Cardiff & Vale University Health Board. ... You or a person acting on your behalf should ask for a written copy of the complaints procedure, which should clearly set out all the stages of the local complaint ...



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