We collected information about Brent Social Services Complaints Procedure for you. There are links where you can find everything you need to know about Brent Social Services Complaints Procedure.
https://www.brent.gov.uk/complaints
Making a complaint about social care and education. Adult and children's social care complaints are governed by their own procedures set out in national law.
https://www.brent.gov.uk/media/11367879/Adult%20Social%20Services%20Complaints%20Procedure%20leaflet.pdf
The Ombudsman is an independent person who investigates many types of complaints about local councils. The Ombudsman will usually only consider a complaint after we have considered it under our complaints procedure or if we have taken too long to deal with a complaint.
https://www.brent.gov.uk/media/16409966/complaints-policy_june-2017_v20.pdf
Complaint Policy Version 2 - August 2017 Page 5 of 6 www.brent.gov.uk. Heads of Service are responsible for ensuring that remedies and service improvements identified by complaints are carried out. All staff are responsible for supporting timely and good quality complaint responses within the council’s timeframes.
https://www.brent.gov.uk/your-council/complaints/claims-against-us/
If you wish to make a claim for compensation for any loss, damage, negligence, or hurt you believe is our responsibility, then this will be handled by our insurance team.
https://www.bristol.gov.uk/documents/20182/35020/Final+BCC+Complaints+Comments+and+Compliments+Policy+and+Procedures_0_0.pdf/9c120882-52e0-4611-a591-30545416ecab
Social care services provided to children and young people (statutory) Social care services provided to adults (statutory) Public health services (statutory) All other Council services (non-statutory) For statutory procedures, the Council is required to designate a person who is
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
Complaining about social care services You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.
https://www.hertfordshire.gov.uk/About-the-council/Complain-or-comment/Make-a-complaint.aspx
Special Educational Needs (SEN) – if your complaint is about SEN services and you've gone through the school complaints process, you can complain to the council. Bullying or the National Curriculum – you can complain to the Department for Education .
https://www.hants.gov.uk/educationandlearning/complaints/socialcareservices
The Children’s Services Department is responsible for a range of social care services to children, young people and their parents or carers including. assessment of children's and families' needs. family support. fostering. adoption. child protection. caring for a child with special needs. young offenders.
https://www.brent.gov.uk/
Official Brent Council website - from council tax to pest control, we provide services and information for residents, local businesses and the community of the London Borough of Brent.
https://www.gov.uk/government/publications/childrens-social-care-getting-the-best-from-complaints
Sep 01, 2006 · Statutory guidance for local authority children’s services on representations and complaints procedures. Documents. Statutory guidance for local authority children’s services on representations and complaints procedures. This file may not be suitable for users of assistive technology. Request an accessible format.
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
If you prefer to put your complaint in writing, you can write to our complaints manager at: Complaints Manager Ministerial Correspondence and Public Enquiries Unit Department of Health and Social Care 39 Victoria Street London SW1H 0EU Alternatively, you can fill in our web contact form.
https://hillingdonchildcare.proceduresonline.com/pdfs/corporate_complaints_procedure.pdf
3.1 A complaint is defined as. “An expression of dissatisfaction by telephone, personal visit or in writing, about the standard of service, actions or lack of action by the council or its staff affecting an individual or group of customers.”. 3.2 A request for service will not be classified as a complaint.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Social Services Complaints Procedures for Children, Young People and Other People Making a Complaint) and since then, further detailed consultation with a broad range of stakeholders including children and young people, complaints officers in local authorities and from the National Complaints Officers Group, the Commission for Social Care
https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/social-services-complaints-who-can-use-the-complaints-procedure-w/
Who can use the complaints procedure? If you are unhappy about the service you have had from your social services department, you may be able to use the local authority's complaints procedure. There may be other steps you could take too. Before you decide what to do, you should consider which action ...
https://search3.openobjects.com/mediamanager/hampshire/directory/files/yp-complaint-leaflet.pdf
happening to your complaint, please talk to someone you trust or contact the Complaints Team. Hampshire County Council provides a lot of different services to children, young people and their parents/carers through the Children’s Services Department. As someone who may be receiving these services, you may not always be happy with them.
https://www.buckscc.gov.uk/services/contact-and-complaints/compliments-complaints-and-suggestions/children-and-young-people-social-care-compliments-complaints-and-comments/
Children and young people social care compliments, complaints and comments If you would like to tell us about something good then we want to hear from you. Likewise, if there is a problem, then we want to hear about this too.
https://adultsocialcare.newham.gov.uk/Pages/complaints.aspx
The law covering the procedure for adults is set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. This is a two stage process: Stage 1. At stage 1 your complaint will be investigated at a local level i.e. the local authority, NHS body or the agency that provides you with a service.
https://www.suffolk.gov.uk/about/give-feedback-or-make-a-complaint/
make a complaint or comment about a service and not be disadvantaged in any way by this, or if you've been affected by our actions or decisions Call 03456 066 067 if …
https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/social-services-complaints-using-the-complaints-procedure-w/
You can make your complaint to anyone who works for social services. They must record the complaint and inform the local authority's (LA) Complaints Officer. Your complaint doesn't have to be in writing. If you complain by telephone or in person, you should keep a note of what was said.
https://www.westsussex.gov.uk/media/3005/childrens_services_complaints_2011.pdf
Children’s Services complaints and representations procedures 10 C Craggs/v4/Jan 2011 external complaints procedures are described in sections 7 and 8. 2.2 Who is entitled to make a complaint? This procedure is available to customers of Children and Young People’s Services and any individual acting on behalf of and
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