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https://canalrivertrust.org.uk/contact-us/complaints-compliments-and-feedback
Waterways ombudsman. It might be that you still feel we have not fully resolved your complaint after receiving both first and second level responses within our complaints procedure. If this is the case then you can ask the Waterways Ombudsman, within 12 months of receiving our second level response, to consider your complaint.
https://www.waterways-ombudsman.org/
The Waterways Ombudsman investigates complaints about the Avon Navigation Trust and the Canal & River Trust and any of its subsidiaries. The service is free of charge to complainants and can be used when the Trusts' own complaints process has been completed.
http://canalandrivertyranny.co.uk/index.php/extract-3-complaints-procedure-the-human-rights-act
Sep 10, 2015 · Might I refer you to the well known, and entirely appropriate, expression when applied to these over - promoted women as well as to the over promoted, in a PR sense, pseudo corporate entity that is British Waterways. You can put lipstick on a pig. But it's still a pig. That is the end of the first letter in the Complaints Procedure the second ...
http://canalandrivertyranny.co.uk/index.php/extract-1-from-complaint-procedure-2009
An account of the abuse of people living on boats on the waterways by the Canal and River Trust, previously British Waterways. Then a Public Authority, now part Public Body, part Charity. ... This extract is from the first letter in the Complaints Procedure sent to the Customer Services manager, Jonathan Bryant in January 2009. More than 6 ...
http://www.waterways.org.uk/boating/route_planning/canal_map
Map of UK Waterways. Download a map of navigable waterways in England & Wales. This inland waterways route map, reproduced by kind permission of Waterways World, gives you a useful overview of the inland waterways system. Canals and Rivers in …
http://www.britishwaterways.co.uk/media/documents/consultations/OA_Appendix_B.pdf
Openness and Accountability Consultation - Appendix B INTERNAL COMPLAINTS PROCEDURE ID Number Respondent Do you think the proposals will be an improvement to current complaints handling by BW? Do you think the imposition of a time limit for attempted resolution of complaints feasible? 1 Medway Ports No. Yes.
https://canalrivertrust.org.uk/refresh/media/thumbnail/31744-making-a-complaint-march-2017.pdf
If you have a complaint We are committed to providing excellent levels of service. We strive to meet the expectations ... We actively encourage waterway visitors to use our complaints procedure so that issues and ... If your complaint relates to a British Waterways Marinas Limited (BWML) site …
https://www.waterways-ombudsman.org/media/1030/waterways_ombudsman_report_2005-06.pdf
complaints decided by the Ombudsman over the last three years. The number of complaints made to British Waterways has risen, as has the proportion of complaints made which progress to the second stage of the Complaints Procedure, and the proportion which progress to me. Those
https://www.waterways.org.uk/waterways/canals_rivers/individual_waterways
Britain's Navigable Waterways. Click the links below to see details for the individual waterways. Information includes navigation authorities, maximum size of boat, services, attractions, historical information and other useful information. Many of these waterways have been abandoned and subsequently restored. A River Adur Aire & Calder Navigation
http://www.expediteresolution.com/case-law/british-waterways-v-royal-sun-alliance-plc-2012-ewhc-460/
May 04, 2012 · In British Waterways v Royal & Sun Alliance Insurance PLC [2012] EWHC 460 the court considered whether or not an insurance policy exclusion clause applied. It read: “The Insurers shall not be liable (i) for liability arising out of … (i) the operation as a tool of the Insured Vehicle or attached plant.”
http://www.britishwaterways.co.uk/media/documents/consultations/OA_Narrative_Report_Dec_2003.pdf
3.0 Internal Complaints Procedure 8 Proposal 1 8 British Waterways’ Response 10 Proposal 2 10 British Waterways’ Response 12 Proposal 3 12 British Waterways’ Response 13 Proposal 4 14 British Waterways’ Response 14 Summary of Other Suggestions made by Respondents 14 4.0 The Waterways Ombudsman Scheme 18 Proposal 5 19 British Waterways ...
https://en.wikipedia.org/wiki/National_Association_of_Boat_Owners
The National Association of Boat Owners ... They took British Waterways to the Waterways Ombudsman over the BW's Waterways Standards document ... added significantly to British Waterways resolve to restructure their complaints and consultation procedures and produce a statement of intent document titled 'Openness and Accountability'.
https://bwml.co.uk/wp/wp-content/uploads/2014/07/complaint.pdf
5. IF YOU HAVE A COMPLAINT British Waterways Marinas Ltd (BWML) is committed to providing excellent levels of service. We are constantly striving to meet the rising expectations of our customers and visitors, and we welcome feedback on where our services and facilities can be improved or where expectations have not been met.
https://www.britishcanoeing.org.uk/about/policies-procedures/
Disciplinary, Dispute and Appeal Regulations. Unfortunately, disputes, complaints and unacceptable behaviour can occur within any sport. British Canoeing is committed to ensuring that transparent procedures are in place to ensure that where such issues do arise, action is fair and carried out expeditiously and in a consistent manner.
https://kanda.boatingcommunity.org.uk/nabos-complaint-to-british-waterways/
Formal complaint re British Waterways exceeding their powers under existing legislation. Following the revision to General Terms and Conditions for Boat Licences in October 2008, NABO has received questions and complaints from the membership about aspects of the document which appear to be at variance with the written law.
https://www.theyworkforyou.com/debates/?id=1993-05-17a.71.0
The charter included an internal complaints procedure involving successively the waterway and regional managers and then the board's chief executive. It committed British Waterways to the principle of an independent external review in appropriate cases where complaints have not been satisfactorily resolved through the internal machinery.
https://publications.parliament.uk/pa/cm200809/cmhansrd/cm090602/text/90602w0009.htm
Jun 02, 2009 · British Waterways Board: Finance. ... To ask the Secretary of State for Environment, Food and Rural Affairs what procedure his Department follows for dealing with complaints received (a) by e-mail, (b) by post, ... DEFRA’s complaints procedure provides the complainant with the option to escalate the complaint as follows:
https://www.employmentcasesupdate.co.uk/site.aspx?i=ed27075
The claimant said that he had been bullied and harassed for eight years and he felt it was convenient that he had been suspended on the day that a meeting had been planned to investigate his complaints. The ET noted that the claimant asked Mr Martin where British waterways were identified in his entries.
http://www.cboa.org.uk/downloads/newsletter-2.pdf
both stages of British Waterways’ complaints procedure you can then approach the Ombudsman. There are some restrictions on what complaints the Ombudsman can consider: complaints must be specific, must be about maladministration or unfairness which have caused the complainant an injustice,must have been made to British Waterways within three
http://www.pla.co.uk/assets/Report_of_WP_End_of_Gardens_Moorings.pdf
END OF GARDENS MOORINGS ... A new complaints procedure that will enable complaints to be dealt with effectively without the need for Arbitration other than as a last resort in exceptional cases. ... Adapt the British Waterways model which systematically reviews all
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