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https://community.bt.com/t5/Bills-Packages/Unfair-engineer-charge-taking-complaint-further/td-p/1720645
BT are supposedly looking into my initial call to report a faulty phone line (not a fault with the broadband). I am going to take the further (as I doubt BT with remove the charge altogether), with the ombudsman because it is a disgraceful way to treat long term customers.
https://www.bt.com/help/home/complaints.html
New charges for BT Sport. No one likes bills, especially if they might be wrong. If you don't understand or agree with a charge on your bill, our billing help tool is the best place to start. If you don't recognise a charge for BT Sport you can check what package and price you are on by logging in to My BT…
https://www.thisismoney.co.uk/money/bills/article-2723459/The-130-call-fee-BT-shouldnt-charge-you.html
The £130 call-out fee BT shouldn't charge you: Householders are paying for fixing phone line problems that aren't their fault. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal.
https://community.bt.com/t5/Bills-Packages/BT-Engineer-Call-Out-charge-in-dispute/td-p/476313
BT Engineer Call Out charge - in dispute We have had problems with the quality of our phone line when it rains, for the last 25+ years. The B.T. manhole situated directly outside the front of our house floods and the bundle of BT cables end up submerged under rainwater.
https://home.bt.com/tech-gadgets/computing/security/scam-calls-how-to-tell-if-a-call-is-from-bt-11364317240138
Sep 03, 2019 · One type of scam call involves someone pretending to be from a well-known company – like BT – to try and con you out of money. They’ll try various tricks to try and get personal information from you and may become threatening, but don’t worry, you are in charge of your phone.
https://www.bt.com/unwantedcalls
How BT can help you deal with nuisance calls. Getting unwanted calls can be frustrating. And it’s particularly stressful if you’ve got a disability or impairment. There are lots of different types of unwanted calls. Sales and marketing calls. Scams that try to trick you into giving your personal information or money. Malicious calls ; Wrong ...
https://www.bt.com/help/home/contactus/
Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Contact us. Need some help with a BT service or product? ... Broadband Mobile Landline Sport TV Account & Billing Security Email Moving Home Complaints ...
https://forums.moneysavingexpert.com/discussion/3301240/beware-bt-130-call-out-charge-gamble
Jun 21, 2011 · After a couple of calls to BT I followed all the instructions, even went out to buy a corded phone and new filters to try in the master socket as instructed, but the fault prevailed. The BT person heard the crackling so said they would now send out an engineer but we would have to pay £130 if the fault was on our equipment or wiring.
https://home.bt.com/tech-gadgets/phones-tablets/bt-call-protect-free-service-crackdown-nuisance-calls-11364136279348
Mar 12, 2019 · BT Call Protect makes it very simple to divert nuisance calls. If you receive an nuisance call, hang up the phone, dial 1572 and follow the simple instructions to add it to your Personal blacklist.
https://community.bt.com/t5/Bills-Packages/Unfair-engineer-charges-Someone-please-help/td-p/1150700
Having just received the same hit on my phone bill, it seems that BT goes out of its way to lull customers into thinking that they are not going to be charged for fixing problems in BT's own equipment and lines, and then finds any excuse to levy a charge. I too was assured that there would be no charge if the fault was not within my premises.
https://www.bt.com/help/home/bills/explainer/
Find information and enquire about your current BT Bill.
https://www.bt.com/help/landline/getting-set-up/costs-and-charges/engineer-home-improvement-service-charges
Find out when we might charge to send an engineer to fix a problem or make an improvement. Find out when we might charge to send an engineer to fix a problem or make an improvement. Help and support; Landline; Getting set-up; Costs and charges ... Ask the BT Community. Make a complaint.
https://community.bt.com/t5/Archive-Staging/Elderly-and-Vulnerable-BT-Customers/td-p/878788
Customers vary, and in this case BT's customer is elderly and vulnerable. Although she has not said so, she may be intimidated at having to accept a £99 call out charge before the fault will be dealt with. Thank you again.
https://forums.moneysavingexpert.com/discussion/3513645/bt-complaints-escalation
Oct 23, 2011 · The punchline, of course, is that you can only get the details of these people by asking BT - and I asked them 3 or 4 times to provide the details and they just refused. And I don't think Watchdog would be interested - they must get hundreds of complaints about BT each day and it's been that way for years - it's hardly breaking news for them.
https://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html
Click here to find out the best ways in which you can contact BT. Contact BT. Personal. Get help for all your BT products and services you use at home and on the go. ... BT Group contact details ;
https://www.mrsmummypenny.co.uk/complain-to-bt-cancel-contract-no-penalty/
Mar 22, 2017 · How to Complain to BT and cancel your contract with no penalty. I treat my broadband and phone like any other annual bill that gets reviewed each year.I mostly swap service providers each year to make the most of rather generous new customer offers and high cash back available when I click through via TopCashBack.You can normally get £100 to £150 cash back, FREE CASH! for switching …
http://www.btcomplaint.com/unfair-bt-cancellation-charges/
BT complaint we received today about a customer problem with unfair BT cancellation charges.. Dear Sir, Madam, I’ve just been told I have to pay £77 to cancel my BT contract. I’ve just moved to a new area due to an unplanned change of job after nearly 5 years with BT at my previous address.
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