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https://www.bt.com/help/home/complaints.html
If you don't have all the details, you can still make a complaint via Which?. They'll pass it to the relevant regulator – either Ofcom or the Information Commissioner's Office (ICO). Although you won't receive any direct feedback about your complaint, your information will help in the fight against companies who are breaking the rules.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · Whether you’re experiencing a BT Broadband outage or fed up with EE’s coverage in your area, the UK communications regulator known as Ofcom is there to hear your complaints.
https://www.a516digital.com/2018/01/pay-tv-complaints-up-bt-tv-still-worst.html
Jan 19, 2018 · Once again, BT is named the most complained about provider of pay TV services. The YouView-based TV platform contains a hybrid of terrestrial and internet-delivered content. Ofcom received an average of 14 complaints per 100,000 subscribers about BT TV. In contrast, only 2 complaints per 100,000 were received about Sky TV's service.
https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
Jan 20, 2020 · How to complain directly. BT's customer service team is on 0800 800 150 (or 0330 123 4150 if calling from a mobile). You can also complain via online chat or e-form here – you'll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
This document presents data on the number of complaints made by residential consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter July 2019 to September 2019. The four services covered in this report are: fixed line telephony (landline), fixed broadband (fixed broadband), pay-monthly mobile telephony (pay-monthly mobile) and pay TV (pay TV).
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.
https://www.ofcom.org.uk/home
Ofcom is the UK’s communications regulator. We regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.
https://community.bt.com/t5/The-Lounge/Complaining-to-the-regulator-OFCOM/td-p/1418017
Complaining to the regulator - OFCOM I was under the impression the regulator worked for us and that it was in place to help assist when the usual complaints process proved unsatistactory. A quick look at the OFCOM website suggests this is not the case and my only avenue is to complain to BT about the dreadful BT complaints procedure to get my ...
http://www.btcomplaint.com/bt-most-broadband-complaints-ofcom-2016/
Ofcom this week published a list of the most complained about broadband providers and BT is featured a lot after receiving 33 complaints per 100,000 customers between October and December 2016. Plusnet (also owned by BT) is 2nd most broadband complaints on...
https://community.bt.com/t5/Archive-Staging/Formal-Complaints-Ombudsman-Services/td-p/1192480
To clarify the complaints proceedure (and please note, I don't work for anyone in the telecomms industry, I'm just another customer): - Customer must raise fault. - Customer must raise complaint with supplier. - Customer must raise a formal complaint (distinct from a "regular" complaint - …
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
Please read these instructions carefully before submitting information to Ofcom. Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company.
https://forums.moneysavingexpert.com/discussion/3513645/bt-complaints-escalation
Oct 23, 2011 · Ofcom won't get involved in complaints from a single consumer - they'll refer you to an Alternate Dispute Resolution provider. The punchline, of course, is that you can only get the details of these people by asking BT - and I asked them 3 or 4 times to provide the details and they just refused.
https://community.bt.com/t5/BT-Fibre-broadband/Deadlock-letter/td-p/1813286
@ starwire My understanding is you must give the isp time to attempt to fix the fault and once a deadlock letter had been issued you contact Ofcom and ask them to look into the complaint. Ofcom will either rule in favour of the isp, rule in favour of you and allow you out of your contract or they will rule in favour of you and recommend the isp ...
https://www.btplc.com/Thegroup/Policyandregulation/Governance/Codesofpractice/CustomerComplaintsCode/index.htm
BT Customer Complaints Code. We know we don’t always get it right. Our Customer Complaints Code explains what you can do if you’re not happy. It tells you: how you can complain ; what we’ll do and when ; what you can do if you aren't happy with our response, including details of the ADR scheme (Alternative Dispute Resolution) which BT is ...
https://www.ispreview.co.uk/talk/threads/how-do-you-complain-to-openreach-and-who-regulates-them.34627/
Feb 05, 2018 · So I tried to complain to the Ofcom who told me they couldn't as they don't look at individual complaints and sent me to the Ombudsman. The Ombudsman said it was an Openreach issue and they only dealt with complaints for ISP's, so try my MP.
https://www.resolver.co.uk/companies/bt-complaints
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of BT complaints. If your complaint is not resolved by BT, you can then package it up and send it to the Ombudsman Services: Communications.
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