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https://www.bt.com/help/home/contactus/
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https://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html
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https://www.bt.com/help/home/faults/
Report your current BT faults and track any existing problems with your BT Products here.
https://community.bt.com/t5/Landline/Compensation-Claims-For-Loss-Of-Service/td-p/1864143
As others have already said, if you want 'business' type levels of service , and compensation , you need to be on a business line tarrif, and if you weren't on that with BT, you doubtless with fail in any attempt to claim consequential loss, (over and above residential line compensation) after all you would have been running a business on a residential line.
https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
Jan 20, 2020 · This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.
https://community.bt.com/t5/BT-com-Community-feedback/Complaints/td-p/1954949
Are you saying I shouldnt be airing issues and complaints about BT service here, because if we are all customers, then surely making the community aware the it isnt all sweetness light when dealing with BT, especially getting a BT complaint progressed or resolved is a good thing.
https://business.bt.com/help/contact-us-business/
Don't forget to dial '9' before trying to get an outside line. Report or track a fault online - no need to call. ... Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. ... please contact us on our dedicated complaints page. Save time now.
https://business.bt.com/compensation-scheme-broadband/
All BT business broadband products (excluding BTnet) 4G Assure fails to activate. If your 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you may be eligible to receive £25 compensation.
https://secure.business.bt.com/FaultManagement/Online/FaultReport.aspx?faultType=Business+PSTN+Service
Self-service with 'My account' My account Billing & payments Report or track a fault Track an order Service status Download the BT Business app Useful links Email Manage your services BT Sport for business Find a local sales person Business forum BT for the home Performance results
https://support.bt.com/track/fault/?view=faulttracker
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https://business.forums.bt.com/t5/Archive/complaints-procedures/td-p/806
have emailed complaints team, who respond within 2 working days, still waiting.. any way eventually an engineer comes out, and said that the phone number was connected to the wrong line (ATM machine)!!, lots have things have happend along the way, such as no contact, being sent text updates to say job is complete, no fault found, with no ...
https://phonebt.com/line-fault/
BT Telephone Line Fault – What to check yourself. Your telephone line fault will be fixed free if the problem, or damage is just down to normal wear and tear. Your service provider has to maintain your telephone line wiring from the exchange, up to and including your master socket.
https://forums.moneysavingexpert.com/discussion/3513645/bt-complaints-escalation
Oct 23, 2011 · The punchline, of course, is that you can only get the details of these people by asking BT - and I asked them 3 or 4 times to provide the details and they just refused. And I don't think Watchdog would be interested - they must get hundreds of complaints about BT each day and it's been that way for years - it's hardly breaking news for them.
https://phonebt.com/bt-faults/
Dec 26, 2013 · BT Faults department are open 24 hours a day and you can call them on 151 from a land line free of charge to report a fault on your line. You can also use the BT.com website if you still have internet access, allowing you to use your smart phone or tablet to raise a fault.
https://support.bt.com/fix/broadband/?view=broadbandtroubleshooter
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https://www.thisismoney.co.uk/money/bills/article-2723459/The-130-call-fee-BT-shouldnt-charge-you.html
The £130 call-out fee BT shouldn't charge you: Householders are paying for fixing phone line problems that aren't their fault. Hundreds of customers have lodged complaints about BT engineers ...
https://www.openreach.co.uk/orpg/home/contactus/contactus.do
If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). They will raise the issue with us on your behalf.
https://www.btplc.com/Thegroup/Policyandregulation/Governance/Codesofpractice/CustomerComplaintsCode/Complaints_code_of_practice.pdf
Our name is BT Group plc; our website is bt.com; our location is BT Centre, 81 Newgate Street, London, EC1A 7AJ UK. Our email address for issues like these is [email protected] Step 1 We’ll try to fix the issue straight away. If we run into problems, we’ll tell you how long it’s going to take and when to expect an update. Step 2
https://forums.moneysavingexpert.com/discussion/4466351/complaints-call-to-welsh-bt-line
Feb 26, 2013 · I have a serious complaint re a BT line and am unable to make the overseas call centre staff understand. I have a serious complaint re a BT line and am unable to make the overseas call centre staff understand. The MSE mobile menu (not all pages are optimised yet) ... Complaints call to Welsh BT line.
https://business.forums.bt.com/t5/Archive/Complaint-address/td-p/17724
Complaints addresses for letters are: By letter. ... I have left the offending branch but this I feel creates more work for BT down the line .you may set a new phone line but this will still have to run through the offending branches . Many of the trees do not have access for cherry pickers or ladders and so climbing and branch walking is the ...
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