Caerphilly Social Services Complaints

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Caerphilly - Social services complaints

    https://www.caerphilly.gov.uk/My-Council/Complaints-and-feedback/Social-services-complaints
    Social services complaints We want our services to be the best they possibly can and that is why your feedback is important to us. You may feel unhappy with a service you have received or you may have an idea that helps us improve.

Caerphilly - Complaints, compliments and comments

    https://www.caerphilly.gov.uk/My-Council/Complaints-and-feedback/Service-complaints
    Please note: There is a different process for school complaints and social services complaints. The complaints process. We deal with complaints using a two stage process as follows: ... you w ill need to complete the online form above or contact the complaints officer on 01443 864221 or by email to [email protected].

Rise in council social services complaints Caerphilly ...

    https://caerphilly.observer/news/947581/rise-in-council-social-services-complaints/
    A spokesman for Caerphilly County Borough Council said: “While the council acknowledges there has been an increase in complaints made to the Public Services Ombudsman for Wales about social services, it is important to note that the level of these complaints is still below the Wales average.

Complaining about social care services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
    Complaining about social care services You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.

Complaints / Compliments - carmarthenshire.gov.wales

    https://www.carmarthenshire.gov.wales/home/council-services/contact-us/complaints-compliments/
    We have separate information that explains our procedures for handling Social Care Services Complaints and Compliments. If you are approaching us for a service for the first time, (e.g. reporting a faulty street light, requesting an appointment etc.) then this policy doesn’t apply.

Number of complaints made to council ... - Caerphilly Observer

    https://caerphilly.observer/news/980503/number-of-complaints-made-to-council-increases-by-a-third/
    A spokesman for Caerphilly council said, “It is always disappointing to receive complaints, but we recognise that due to the diverse nature of our services – e.g. social care, planning, education, highways and public protection – it is inevitable that we will sometimes receive complaints and we always do our best to resolve them in the ...

Making a complaint or comment about Social Care services ...

    https://www.cardiff.gov.uk/ENG/resident/Social-Services-and-Wellbeing/Make-a-complaint-or-comment-about-Social-Services/Pages/default.aspx
    Making a complaint or comment about Social Care services If you are getting help or support or are in any way involved with Cardiff’s Social Care services (either Children’s or Adults) and you have something to tell us then we’d like to hear from you. ... Social Services Complaints Officer

Public Services Ombudsman for Wales

    https://www.ombudsman.wales/
    Nick Bennett, Public Services Ombudsman for Wales. By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life. Learn more about us . News & Blog . View all ...

Social services - comments, compliments and complaints

    https://eforms.caerphilly.gov.uk/eforms/webSocialServicesCCC.aspx
    Social services - comments, compliments and complaints. Section 1 Of 6. Fields marked * are mandatory. Your details. Title * First name(s) * Surname * ... We will acknowledge your written complaints in 2 working days and we will try to give you a full explanation within 10 working days. If that isn't possible, we will tell you why, and about ...

Tag: Caerphilly County Borough Council - Behind The Facade

    http://www.drsallybaker.com/tag/caerphilly-county-borough-council/
    Tag: Caerphilly County Borough Council Cottaging At Castle Gate. ... I was continuing to write to the NHS in north Wales requesting that my complaints should be investigated. ... Derbyshire Social Services had a problem with child abuse in its child care service in the 1970s and 80s at least and there were connections between some of those who ...

Blaenau Gwent CBC: Social Services

    https://www.blaenau-gwent.gov.uk/en/resident/health-wellbeing-social-care/social-services/
    Complaints, Compliments & Concerns. Make a complaint, compliment or comment in relation to social service provision. How can I see my file? Your legal rights to see your information, and what exceptions apply. Out of Hours Social Services. Access services in emergency and urgent situations. Blaenau Gwent Caerphilly Social Care Partnership

AUDIT COMMITTEE 28TH JANUARY 2020

    https://democracy.caerphilly.gov.uk/documents/s31492/SIX%20MONTHLY%20UPDATE%20ON%20THE%20NUMBER%20OF%20COMPLAINTS%20RECEIVED.pdf
    Social Services 21 Other (cross directorate) - Total 144 (b) The total number of complaints received at Stage 1 were 144; of those 128 were responded to within timescale, 14 were outside the timescale and 2 did not proceed. (c) Of those 144 Stage 1 complaints 32 were upheld, 84 were not upheld, 26 were partially upheld and 2 did not proceed.

Let’s protect Our children - Caerphilly County Borough ...

    https://your.caerphilly.gov.uk/fis/sites/your.caerphilly.gov.uk.fis/files/8090-91Lets%20Protect%20our%20children.pdf
    Caerphilly Early Years Development and Childcare Partnership (EYDCP) have ... Social Services should be made as soon as a problem, suspicion or concern about a child becomes apparent, and certainly within 24 hours, since this information may be the vital piece of the jigsaw. Sharing of concerns does

CAERPHILLY HOMES TASK GROUP 10TH SEPTEMBER 2019

    https://democracy.caerphilly.gov.uk/documents/s30119/Complaints%20Representations%20and%20Compliments.pdf
    CAERPHILLY HOMES TASK GROUP – 10TH SEPTEMBER 2019 SUBJECT: COMPLAINTS, REPRESENTATIONS AND COMPLIMENTS – CAERPHILLY HOMES REPORT BY: CORPORATE DIRECTOR – SOCIAL SERVICES AND HOUSING 1. PURPOSE OF REPORT 1.1 To provide information on contacts in relation to complaints and representations received by

Complaints and Compliments - Social Care Services ...

    https://www.torfaen.gov.uk/en/AboutTheCouncil/Complaints/Social-Services-Complaints/Complaining-about-your-social-care-services.aspx
    Complaints and Compliments - Social Care Services Complaints. If you are unhappy about the social care services you are receiving, you have a right to complain. We aim for high standards but sometimes things do go wrong. We will only be able to help you and try to put things right if you tell us you are unhappy. Don’t be afraid to complain.

Blaenau Gwent CBC: Social Services Complaints & Compliments

    https://www.blaenau-gwent.gov.uk/en/council/compliments-complaints/social-services-complaints-compliments/
    Social Services Complaints & Compliments. ... you can obtain further information on ‘What a Complaint is’ and ‘Who Can Complain’ by reading the attached Social Services Compliments, Comments & Complaints Leaflet or reading the Welsh Government Guidelines. This can be found in the further information links section.

Social Services Complaints - Vale of Glamorgan

    https://www.valeofglamorgan.gov.uk/en/living/social_care/Social-Services-Complaints.aspx
    Social Services Complaints If you are unhappy about the social services you are receiving, you have a right to complain. We aim for high standards but sometimes things do go wrong. We will only be able to help you and try to put things right if you tell us you are unhappy. Don't be afraid to complain.

Caerphilly County Borough Council Communities Directorate ...

    https://www.caerffili.gov.uk/CaerphillyDocs/Public-protection/FoodEnforcementServicePlan.aspx
    (Food Complaints) 14 3.6 Food Standards Complaints & Service Requests 15 ... Caerphilly County Borough Council is the fourth largest authority in Wales and ... Council services are provided by the three Directorates of Social Services and Housing, Communities, Education and Corporate Services. 6

Caerphilly County Borough Council Social Services ...

    https://www.carehome.co.uk/local-authorities/profile.cfm/id/Caerphilly
    Caerphilly County Borough Council Social Services, Hengoed, Caerphilly as featured on carehome.co.uk the leading guide to the care sector.

Our ref: NB/LJ/MA - Ombudsman Wales

    https://www.ombudsman.wales/wp-content/uploads/2018/03/Caerphilly-Annual-Letter-2016-17.pdf
    Caerphilly County Borough Council. Overall my office’s caseload has increased by 13% this year, with public body complaints seeing a 3% increase. Once again there has been a further rise in the percentage of health complaints, from 36% to 38%. Housing (13%), social services (9%) and planning and building control (8%) remain



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