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https://careinfoscotland.scot/topics/your-rights/care-inspectorate-how-care-is-regulated/complaints/
The Care Inspectorate investigates complaints about registered care services. If you're not happy about something and the care service hasn't been able to help resolve it, the Care Inspectorate may be able to. You can register your complaint online, in writing, or give them a call on 0345 600 9527.
https://www.careinspectorate.com/index.php/online-complaint-form
Making a complaint online Please Note: We may share any information that you provide to us, including information about your identity and the identities of others, with other agencies involved in the prevention, detection, investigation or prosecution of crime or other unlawful activities, including Police Scotland.
https://careinspectorate.wales/contact-us/complaints-about-us
Care Inspectorate Wales is part of the Welsh Government. Under the Welsh Government’s complaint’s policy we must identify and process complaints about the service we provide, including our staff. Further information about the policy is available from the Complaints section of the Welsh Government website.
https://careinspectorate.wales/contact-us/raise-concern
Each service provider is required to have their own complaints procedure. We suggest first, that you contact the provider directly to resolve your complaint. If you’re still unhappy. If after exhausting the care provider complaints procedure you remain unhappy we may consider the issues and look at these as part of our inspection process.
https://theferret.scot/mapped-care-homes-complaints-scotland/
May 30, 2017 · Compared with care homes operated by charities, councils and the NHS, Care inspectorate data also shows that services operated by the private sector are likely to see far more complaints levelled against them. A larger proportion of private sector run homes are likely to have complaints subsequently upheld by the Care Inspectorate too.
https://hub.careinspectorate.com/resources/browse-all-resources/the-model-complaints-handling-procedures/
The Model Complaints Handling Procedures. The Scottish Public Services Ombudsman (SPSO) published revised Model Complaints Handling Procedures (MCHPs) in January 2020. Public bodies are required to implement the revised MCHPs over the coming business year, with full implementation by no later than 1 April 2021.
https://www.ridout-law.com/care-inspectorate-sees-rise-in-complaints-in-care-services-in-scotland/
Jan 20, 2020 · The Care Inspectorate, the national regulator for care services in Scotland released its quarterly figures last week. The third quarter figures 2019/2020, which include data up to the end of December 2019, indicate that whilst complaints to the regulator are on the rise, enforcement action remains relatively static.Author: Maddi Gaunt
https://www.paconsulting.com/our-experience/2019/the-care-inspectorate-introducing-agile-working-to-improve-the-complaints-handling-process/
The Care Inspectorate oversees social services and social care in Scotland, including child protection and childcare. Using an agile approach, we’ve helped the Care Inspectorate build a new application for handling complaints, which has reduced the time it takes to …
https://en.wikipedia.org/wiki/Social_Care_and_Social_Work_Improvement_Scotland
The Care Inspectorate (formally known as Social Care and Social Work Improvement Scotland) is a scrutiny body which supports improvement. They look at the quality of care in Scotland to ensure it meets high standards. Where improvement is needed, they support services to make positive changes.Formed: 2011
https://www.careandlearningalliance.co.uk/update-care-inspectorate-regarding-complaints-procedure/
The following update comes from the Care Inspectorate and relates to complaints procedures: We have listened to feedback and updated our complaints procedure, effective from 1 November 2017. Here are the main changes we have made: Our definition of complaint has changed to ensure it is about care and support. We have introduced a triage […]
https://hub.careinspectorate.com/
What to expect. Find out how the resources on The Hub can support you on your improvement journey. Developed and updated with our improvement team, this section of the site will help you start your improvement journey, with key points, tools and tips for improvement activity which can be applied wherever you are and in no matter what care service.
https://www.caresourcer.com/caresupport/understanding-care/what-is-care-inspectorate/
Nov 06, 2018 · The Care Inspectorate (formally known as SCSWIS or Care Commission) is the regulatory body for care services in Scotland. This guide explains more about how the Care Inspectorate inspect and rate providers, and how this information can help you to compare services and make choices about care. ... Complaints regarding a care service can be ...
https://www.gov.uk/government/organisations/planning-inspectorate/about/complaints-procedure
Feedback and complaints. The Planning Inspectorate aims to provide the best possible service for its customers. We want to ensure that customers are satisfied with the service they receive ...
https://www.alltogethercareservices.com/care-inspectorate
They inspect services and evaluate the quality of care we deliver. They support improvement in individual services and across the care sector nationally. Where care is not good enough, they can deal with complaints and carry out enforcement action. The Care inspectorate awarded us "VERY GOOD" grades across all elements of our services.
http://www.rivieracare.co.uk/files/ComplaintsPolicy.doc
Riviera Care Group believes that if a service user wishes to make a complaint or register a concern they should find it easy to do so. It is each establishment’s policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services.
https://constancecare.co.uk/suggestions-and-complaints/
You also have the option to complain to SCSWIS directly, you may have known the organisation better as the Care Inspectorate you can contact them at: 1st Floor Rivergate House, Rivergate, Irvine, KA12 8EH, Tel: 01294 323920. All details are supplied within our complaints policy which will be given to you at the start of your service.
https://www.ombudsman.wales/fact-sheets/social-services-care-inspectorate-wales/
This facsheet is about complaints relating to the Care Inspectorate Wales (CIW). It should be read together with our general information booklet about our service. CIW is responsible for encouraging improvement in social care, early years and social services. It achieves this aim through regulation, inspection and review.
https://www.whereyoustand.org/adults/care-standards/inspectorate
Regulating Care in Wales. The Care and Social Services Inspectorate Wales (CSSIW) was established in 2002 as part of a package of reforms which aim to protect and promote the quality of life and independence of vulnerable people and children.
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