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https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
Complaints to providers – and why we cannot take them up on your behalf. If you’ve experienced or seen poor care, you have a right to feed back or complain to the organisation that provided or paid for the care. We cannot make these complaints for you or take them up on your behalf. That may seem confusing but it’s because we don’t have ...
https://www.careinspectorate.com/index.php/complaints
Complaints One of the most important ways for us to make sure care services improve is by listening to your concerns. These may be about a care service or about the Care Inspectorate. For more information, you can read unhappy about a care service? 'How we deal with concerns and complaints' explains the process. How to make a complaint
The independent regulator of all health and social care services in England. The Care Quality Commission monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.
https://www.careinspectorate.com/
A report into how well community payback orders are implemented and managed in Inverclyde has been published by the Care Inspectorate. Inspectors looked at how justice social work services in the area were delivering services for individuals who are, or have been, subject to community payback orders.
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.agedcarequality.gov.au/making-complaint/complaints-process
The Aged Care Complaints Guidelines (coming soon) outlines the procedures that complaint officers follow when receiving and resolving a complaint. These Guidelines are currently being redeveloped for the Aged Care Quality and Safety Commission staff.
https://careinfoscotland.scot/topics/your-rights/care-inspectorate-how-care-is-regulated/what-the-care-inspectorate-does/
What role does the care inspectorate play? Video transcript (PDF) The Care Inspectorate carries out joint inspections with other regulators to check how well different organisations in local areas are working to support adults and children. It helps ensure that social care services, including criminal justice social work, meet high standards.
https://www.ecri.org/components/HRC/Pages/PtSup1.aspx?tab=2
Aug 17, 2016 · Effective management of patient complaints and grievances is also imperative from a corporate compliance standpoint, not only because of CMS CoPs, and private accreditation standards, but also because individual patient concerns often bring to light larger systems issues, such as quality of care, Medicare billing, and research compliance.
https://www.legislation.gov.au/Details/F2018L01837
Dec 24, 2018 · Rules/Other as made: This instrument makes provision for the performance of the complaints and regulatory functions of the Commissioner, including dealing with complaints made, or information given, to the Commissioner about the responsibilities of an approved provider or service provider, the conduct of the accreditation, quality review and monitoring of aged care services and …
https://www.myhomecare.co.uk/complaints-procedure/
Care Quality Commission Citygate Gallowgate Newcastle Upon Tyne NE1 4PA. Telephone: 03000 616161. In the event of the complaint involving alleged abuse or a suspicion that abuse has occurred, the organisation will refer the matter immediately to the Local Safeguarding Board manager.
https://www.ombudsman.org.uk/
Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement; Clinical Advice Review: Final report and our response; Performance against our Service Charter 2018/19 Quarter 3 (October to December) Complaints about UK government departments and agencies in 2017-18
https://www.gov.uk/government/organisations/care-quality-commission
The Care Quality Commission (CQC) regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes ...
https://www.hccc.nsw.gov.au/
Contact Us Submit an inquiry Submit a complaint Postal details 1800 043 159. 9am to 5pm (Sydney time) weekdays. Free call from landline phones anywhere in NSW, but call charges may apply from a …
https://www.scie.org.uk/publications/guides/guide15/complaints/carequalitycommission.asp
Care Quality Commission - what the regulator says. The CQC is the independent regulator for health and social care services. It has set out Essential Standards of Quality and Safety for all those registered to provide health and social care services. There are 28 …
https://careinspectorate.wales/
‘Silent’ ratings for care home services and domiciliary support services. In preparation for regulations for ratings under the Regulation and Inspection of Social Care (Wales) Act, we are implementing a system of silent ratings for these types of service from 24 February 2020. 21 February 2020; News
https://www.independentage.org/information/support-care/taking-action/complaints-about-care-and-health-services
Complaints about care and health services. ... You can also report your concerns about private home care agencies or care homes to the Care Quality Commission. They don’t investigate individual complaints but can check that the agency or care home is dealing with it.
https://www.scie.org.uk/publications/guides/guide15/complaints/
Dignity in care; The Dignity factors; Legislation; Whistleblowing; Complaints. Complaints for workers and service providers ; How to complain for people who use services and carers ; Social care complaints regulations; Care Quality Commission - what the regulator says; Complaints - what the research and policy says; Resources
https://www.safetyandquality.gov.au/sites/default/files/migrated/complntmgmthbk.pdf
management by Australian health care services, with a focus on using complaints to improve safety and quality. The Council engaged the NSW Health Care Complaints Commission to undertake the project on behalf of the Australasian Council of Health Care Complaints Commissioners,
https://www.thesun.co.uk/news/4512083/elderly-care-system-in-crisis-after-spike-in-complaints-about-residents-treatment/
Sep 21, 2017 · In a report released by the Care Quality Commission, it was revealed that the watchdog was dealing with complaints about unsafe care, poor staffing levels and residents not …
https://www.ndiscommission.gov.au/providers/complaints-management
The NDIS Commission can provide you with information and guidance about effective complaints handling arrangements in the context of your organisation. Your complaints management system and process must make it easy for people to make a complaint (anonymously if they choose) and ensure that you deal with all complaints quickly and fairly.
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