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Complaints about academies. Academies are required to have a published procedure for dealing with complaints by parents or pupils, which must be made available on request. This procedure must provide for complaints to be managed within clear timescales. The Cheshire East model complaints procedure for schools may also be adopted by academies.Location: Floor 5, Delamere House, Crewe, CW1 2LL, Cheshire
Cheshire East Council aims to provide high quality services but acknowledges that things can go wrong. A complaint is an expression of dissatisfaction about the Council’s action or lack of action or about the standard of a service. This also applies to an organisation or contractor acting on behalf of the Council.
In terms of making a formal complaints, the headteacher will be able tell you how to make a formal complaint to the governing body This is usually by completing a complaint form provided by the school or by writing a letter to the Chair of the governing body ... Complaints about schools How to complain. ... Cheshire West and Chester Council use ...
Cheshire East Council SCHOOL COMPLAINTS PROCEDURE FOR PARENTS, CARERS AND OTHERS The Dingle Primary School INDEX Guidance for Schools - General Principles 3 - 6 The Complaints Procedure 7 – 11 Appendices: A School Complaints Form 12 1. Policy for Unreasonable Complaints 13-14 2.
We are also regulated by IMPRESS, but initial complaints must be made to us in writing at the following address: [email protected]. We will acknowledge your complaint by email or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days.
maintained nursery schools to have in place a procedure for dealing with all complaints relating to their school and to any community facilities or services that the school provides. 1.2 This policy is based on the Cheshire East Borough Council model complaints policy and
Aug 02, 2018 · But the two councils had a similar percentage of complaints upheld by the ombudsman - with 55% of CEC’s complaints and 54% of CWAC’s being upheld. And with Cheshire East having a 12% bigger population than Cheshire West, the council insists the ombudsman’s figures do …Author: Stephen Topping
Styal Primary School . Complaints Procedure. 1. Introduction. 1.1 This complaints procedure is made pursuant to s.29 of the Education Act 2002 which requires governing bodies of all maintained schools (including academies) and maintained nursery schools to have in place a procedure for dealing with all complaints relating to their school and to any community facilities or services that the ...
Jan 01, 2020 · Here Parkroyal Community School, Lyon Street, Macclesfield, SK11 6QX, is put into focus to show its scores in relation to other schools in the area. You can also see how the primary school compares against other schools across England. Data is available on pupils' attainment, progress, absence levels and when the school was last inspected.
Jan 12, 2020 · Cheshire East Community governance review – Pre-Consultation survey closes on 31st January. The deadline is fast approaching to give your views on the governance arrangements for all of Cheshire East’s town and parish councils.
Cheshire East Council is responsible for ensuring that every Child has a school place. In fulfilling responsibilitythe Council advocatesthat all children and young people in CheshireEast are entitledto a high quality educationalexperience so they can achieve their potentialand progressto be active
Whenever appropriate, students are involved in helping the staff and governors to formulate policies and we also seek the views of parents and other stakeholders via information on the school's website or through the Poynton High Flyer newsletter.
maintained nursery schools to have in place a procedure for dealing with all complaints relating to their school and to any community facilities or services that the school provides. 1.2 This policy is based on the Cheshire East Borough Council model complaints policy
Cheshire East School Governance With governance continuing to be a high priority for Ofsted and the Government, access to governor and clerk training and support from Cheshire East will help to equip governing boards in all types of schools to meet the challenges of the current educational context.
laid down in the DFE guidance on school complaints procedures. All references to working days refer to days on which the school is open to pupils and for staff training days. This procedure has been agreed with Cheshire East Association of Primary Heads, Cheshire East Association of Secondary Heads, Cheshire East Association of Special School ...
Apr 20, 2011 · EVERY week officers at Wulvern Housing and Cheshire East Council get complaints about anti-social behaviour – and most involve neighbours. In the 12-month period between April last year and the end of March this year, Cheshire East received …
School contact details. Admission arrangements. Ofsted reports. Exam and assessment results. Performance tables. Curriculum. Behaviour policy. School complaints procedure. Pupil premium. Year 7 literacy and numeracy catch-up premium. Special educational needs (SEN) and disability information. Careers Programme Information. Equality Objectives
covered by Cheshire East Council 2008/09 Introduction This annual review provides a summary of the complaints we have dealt with about the councils which are now covered by Cheshire East Council (Cheshire County Council, Congleton Borough Council, Crewe and Nantwich Council and Macclesfield Borough Council).
With regard to complaints, they do not deal with them individually but will note your concerns. NHS Complaints procedure. As East Cheshire Hospice receives some grant monies from the NHS you could make a complaint through the NHS Complaints procedure by contacting your local Clinical Commissioning Group (CCG).
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