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https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1055214/
Complaints arose from serious incidents, generally a clinical problem combined with staff insensitivity and poor communication. Clinical complaints were seldom about a clinical incident alone (54; 11%); most (353; 72%) included a clinical component and dissatisfaction with …Cited by: 84
https://www.ncbi.nlm.nih.gov/pubmed/10139408
1. Qual Health Care. 1994 Sep;3(3):123-32. Clinical complaints: a means of improving quality of care. Bark P(1), Vincent C, Jones A, Savory J. Author information: (1)St Mary's Hospital, London. OBJECTIVES: To establish the reasons for clinical complaints, complainants' feelings about the original incident, and their motivation in complaining.Cited by: 84
https://qualitysafety.bmj.com/content/3/3/123
Sep 01, 1994 · Complaints arose from serious incidents, generally a clinical problem combined with staff insensitivity and poor communication. Clinical complaints were seldom about a clinical incident alone (54; 11%); most (353; 72%) included a clinical component and dissatisfaction with personal treatment of …Cited by: 84
https://www.researchgate.net/publication/13159432_Clinical_complaints_a_means_of_improving_quality_of_care
Clinical complaints: a means of improving quality of care Article (PDF Available) in Quality in Health Care 3(3):123-32 · October 1994 with 195 Reads How we measure 'reads'
https://www.researchgate.net/profile/Charles_Vincent2/publication/13159432_Clinical_complaints_a_means_of_improving_quality_of_care/links/0c96053c989329c009000000.pdf?inViewer=true&pdfJsDownload=true&disableCoverPage=true&origin=publication_detail
Clinical complaints: a means ofimproving quality ofcare Table 1 Mainhealthcareprofessional involved in complaints Staff No Doctor 290 Consultant 96 Senior registrar or registrar 25 Senior house ...
http://europepmc.org/articles/PMC1055214
Sep 01, 1994 · Complaints arose from serious incidents, generally a clinical problem combined with staff insensitivity and poor communication. Clinical complaints were seldom about a clinical incident alone (54; 11%); most (353; 72%) included a clinical component and dissatisfaction with personal treatment of …
https://www.bmj.com/content/336/7639/326
Feb 07, 2008 · The number of complaints from National Health Service (NHS) patients is rising in the UK: the Department of Health’s Independent Complaints Advocacy Service dealt with 10 422 complaints in 2003-4 but almost 13 000 complaints in 2004-5.2 It is essential that healthcare professionals work together with patients and deal constructively with ...Cited by: 20
https://www.healthcatalyst.com/improving-patient-safety-and-quality-in-healthcare
Improving Patient Safety and Quality through Culture, Clinical Analytics, Evidence-Based Practices, and Adoption ... While there are unique cases and exceptions in patient care, we should leverage clinical analytics to enable providers to spend their time on the difficult cases, while ensuring quality standard care is given in all cases.
https://www.va.gov/QUALITYOFCARE/
“Quality care” has many definitions, but at VA it means: • The right type of care for your health condition • Care that results in the best possible outcome for you • Care delivered with attention to your concerns, needs, and life goals • Care that keeps you safe from hazards …
https://www.medicaid.gov/medicaid/quality-of-care/index.html
The Center for Medicaid and CHIP Services (CMCS) partners with states to share best practices and provide technical assistance to improve the quality of care. CMCS’s efforts are guided by the overarching aims of the Centers for Medicare & Medicaid Services (CMS) Quality Strategy : better health, better care, lower cost through improvement.
https://www.healthcatalyst.com/clinical-quality-improvement-in-healthcare
May 29, 2014 · With clinical data arranged this way and combined with financial data, you can see which clinical programs, families, and work processes present the greatest opportunity for quality improvement in healthcare. Then you can combine the analytical data with your knowledge of the organization to answer important questions like these:
https://journals.lww.com/jncqjournal/pages/default.aspx
A Toolkit for Improving Quality of Care ... Applying the Medications at Transitions and Clinical Handoffs Toolkit in a Rural Primary Care Clinic: ... and other health care professionals with new information and research on patient safety, quality care, evidence-based practice, and more. Sign up for alerts to our Published Ahead-of-Print articles.
https://www.healthaffairs.org/do/10.1377/hblog20120124.016506/full/
Jan 24, 2012 · Patient-Centered Care: What It Means And How To Get There ... symposium concerning both saving money and improving patient care, ... in an attempt to …
http://europepmc.org/articles/PMC1055302
Jun 01, 1995 · Bark P, Vincent C, Jones A, Savory J. Clinical complaints: a means of improving quality of care. Qual Health Care. 1994 Sep; 3 (3):123–132. [PMC free article] Vincent CA, Pincus T, Scurr JH. Patients' experience of surgical accidents. ... Articles from Quality in Health Care : ...
https://quizlet.com/183345711/healthcare-quality-outcomes-flash-cards/
Give quality care to every person and research inovative means of healthcare delivery. ... Expanded Healthcare Coverage. What is the role of the QIO Program? Improve quality of care to beneficiaries by addressing complaints and ... What are some Public/Private Partnerships aimed at improving the quality of care? National Quality Forum (NQF ...
https://care.diabetesjournals.org/content/42/Supplement_1/S7
Health care community linkages are receiving increasing attention from the American Medical Association, the Agency for Healthcare Research and Quality, and others as a means of promoting translation of clinical recommendations for lifestyle modification in real-world settings .
https://www.aha.org/news/blog/2017-03-15-focusing-teamwork-and-communication-improve-patient-safety
Mar 15, 2017 · By Jay Bhatt, D.O., and Maureen Swick, R.N.Patient safety experts agree that communication and teamwork skills are essential for providing quality health care. When all clinical and nonclinical staff collaborate effectively, health care teams can improve patient outcomes, prevent medical errors, improve efficiency and increase patient satisfaction.
https://www.nejm.org/medical-articles/quality-of-health-care
Quality of Health CareOct 03, 1996 Improving the Quality of Care Chassin M.R. N Engl J Med 1996; 335:1060-1063 Quality of care is making a comeback. After more than two decades of preoccupation ...
https://www.ecri.org/components/HRC/Pages/PtSup1.aspx?tab=2
Aug 17, 2016 · Effective management of patient complaints and grievances is also imperative from a corporate compliance standpoint, not only because of CMS CoPs, and private accreditation standards, but also because individual patient concerns often bring to light larger systems issues, such as quality of care, Medicare billing, and research compliance.
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