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https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/HPMS-Guidance-History-Items/UpdatedGuidanceStandardOperatingProcedures
Complaints Tracking Module Standard Operating Procedures (PDF) Home A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. 7500 Security Boulevard, Baltimore, MD 21244
https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/HPMS-Guidance-History-Items/ComplaintsTrackingModuleEnhancements
Complaints Tracking Module (CTM) Enhancements (PDF) Home A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. 7500 Security Boulevard, Baltimore, MD 21244
https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/HPMS-Guidance-History-Items/CMS1187588
Memo: Updated Complaint Tracking Module (CTM) Guidance on Standard Operating Procedures (PDF) Home A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. 7500 Security Boulevard, Baltimore, MD 21244
https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/HPMS-Guidance-History-Items/CMS1192171
Memo: November 3rd HPMS Complaints Tracking Module Release (CTM) and Update to CTM Plan Standard Operating Procedure (SOP) (PDF) Home A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. 7500 Security Boulevard, Baltimore, MD 21244
https://www.capstoneperformancesystems.com/articles/complaints-tracking-module-ctm-enhancements/
On December 30 th , CMS released a 2015 parting HPMS memo regarding the Complaints Tracking Module (CTM). It included an update to the Standard Operating Procedure (SOP) required for Medicare Advantage and PACE. The memo discusses numerous scenarios and issues that could arise and how to resolve them within the module.
https://storage.googleapis.com/wzukusers/user-28764091/documents/5bc3b6e49a937EgadVdR/2.%20%20Complaint%20Tracking%20Module%20Standard%20Operating%20Procedures%20April%202018.pdf
CMS has made its Complaints Tracking Module (CTM) available to State Health Insurance Assistance Programs (SHIPs) so they can assist Medicare Advantage and/or Part D program enrollees with their issues, without having to contact 1-800 MEDICARE or a local CMS Regional Office.
https://www.capstoneperformancesystems.com/wp-content/uploads/HPMS-Memo_CTM_SOP-UPDATE-12-30-2015.pdf
Dec 30, 2015 · CMS is providing this update to the Standard Operating Procedures (SOP) for the handling of Complaints Tracking Module (CTM) Complaints. It is effective January 1, 2016 and replaces Section 2 of the previous HPMS memorandum released on February 6, 2015.
https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/Downloads/UpdatedGuidanceStandardOperatingProcedures.pdf
CMS is pleased to announce the release of the updated Complaints Tracking Module (CTM) Standard Operating Procedures (SOP). The attached SOP supersedes all prior versions and replaces the memorandum issued September 23, 2011.
https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/Downloads/HPMSMemoCTMSOPUpdates_20110921FINAL.pdf
Complaints Tracking Module (CTM) Standard Operating Procedures (SOP). The attached SOP supersedes all prior versions, and replaces the memo issued October 22, 2010.
https://www.cms.gov/Medicare/Prescription-Drug-Coverage/PrescriptionDrugCovContra/Downloads/CTMRemindersandExclusionmemo122211.pdf
4. CTM complaints marked as “SWIFT”, Congressional, or Press or Hill Interest are not to be closed by the plan. Such complaints should be returned as a “CMS Issue” request for final closure by CMS. While plans may find it necessary to contact a complainant to address the …
http://www.inovaare.com/products/operation/complaint-tracking-module/
Inovaare’s Complaint Tracking Module enables you to comprehensively manage your end-to-end CTM process, timeliness and help you remain compliant with any changes in CMS mandates and rules. Our module includes the ability to download cases from CMS’ HPMS system and upload required files to systematically update HPMS, saving time and effort.
https://www.insurancelibrary.com/medicare-insurance/what-is-a-medicare-ctm
Jun 18, 2013 · Medicare CTM stands for Medicare Complaints Tracking Module. It was developed by the Centers for Medicare and Medicaid Services (CMS) as a repository for complaints made about Medicare Part C and Medicare Part D. CTM was developed to capture, track and resolve complaints against Part C and Part D Medicare.
https://mhk.com/april-2018-compliance-newsletter/
CTM Module and SOP Updated On March 9, 2018, CMS released updated Complaints Tracking Module (CTM) standard operating procedures via an HPMS memo: CMS will be deploying technical system enhancements to the Complaints Tracking Module (CTM) effective April 16, 2018.
https://bluepeakadvisors.com/cms-shifts-sales-and-marketing/
Aug 21, 2017 · Most marketing complaints are assigned to plans to review and close, according to the Updated Complaints Tracking Module (CTM) Standard Operating Procedures HPMS memo (February 24, 2017). However, marketing misrepresentations are designated as …
https://www.smpresource.org/Handler.ashx?Item_ID=A8335B96-6C29-4C4E-8258-F89E6FBC2E50
Module •The Complaint Tracking Module (CTM) is a CMS system to directly enter in complaints for Medicare part D and Medicare Advantage plans •Plans respond within a designated timeframe, reducing the need to make multiple calls to plans, regional CMS office or 1-800 MEDICARE •A CTM SHIP SOP manual is available for reference, there is also a CMS/CTM contact at the regional office
https://www.jofdav.com/jobs/21476809-complaint-tracking-module-ctm-coordinator
Job Description: Responds to member, provider, CMS, SPAP and SHIP inquiries received via phone, CTM (Complaint Tracking Module) and email regarding PDP, CCP and Medicaid lines of business, including Claims, CIU, Enrollment, Pharmacy, Billing, Case Management, and Appeals in a professional, timely, accurate and caring manner- while consistently meeting all CMS guidelines and requirements.
https://www.randstadusa.com/jobs/search/72/477264/complaint-tracking-module-coordinator_tampa/
Dec 23, 2019 · job summary: GENERAL JOB INFORMATION Title: CTM Coordinator JOB SUMMARY Responds to member, provider, CMS, SPAP and SHIP inquiries received via phone, CTM (Complaint Tracking Module) and email regarding PDP, CCP and Medicaid lines of business, including Claims, CIU, Enrollment, Pharmacy, Billing, Case Management, and Appeals in a professional, timely, …Work Location: 33634, Florida
https://network.experience.com/tampa-fl/complaint-tracking-module-coordinator/D600DBB9DE9F44039537EFE03D74C05F/job/
Responds to member, provider, CMS, SPAP and SHIP inquiries received via phone, CTM (Complaint Tracking Module) and email regarding PDP, CCP and Medicaid lines of business, including Claims, CIU, Enrollment, Pharmacy, Billing, Case Management, and Appeals in a professional, timely, accurate and caring manner- while consistently meeting all CMS ...Work Location: Florida
https://careers.usacares.org/tampa-fl/complaint-tracking-module-coordinator/19C311D6A028423EB901C87969F85B57/job/
Responds to member, provider, CMS, SPAP and SHIP inquiries received via phone, CTM (Complaint Tracking Module) and email regarding PDP, CCP and Medicaid lines of business, including Claims, CIU, Enrollment, Pharmacy, Billing, Case Management, and Appeals in a professional, timely, accurate and caring manner- while consistently meeting all CMS ...Work Location: Florida
https://jobs.wellcare.com/search/jobdetails/ctm-coordinator/2eafaaa8-359e-44cc-8ef7-5dd71806ba47
Feb 21, 2020 · Responds to member, provider, CMS, SPAP and SHIP inquiries received via phone, CTM (Complaint Tracking Module) and email regarding PDP, CCP and Medicaid lines of business, including Claims, CIU, Enrollment, Pharmacy, Billing, Case Management, and Appeals in a professional, timely, accurate and caring manner- while consistently meeting all CMS ...
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