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https://www.providesupport.com/blog/10-reasons-customers-complain/
Jul 07, 2014 · 10 Reasons Why Our Customers Complain 1. Not Keeping Promises. If you give a promise ensure you keep it. 2. Poor Customer Service. When customer service representatives are not trained properly,... 3. Transferring From One CSR to Another. Poor staff training leads to calls or chats being... 4. ...
https://www.linkedin.com/pulse/20140708042638-195077651-10-reasons-why-our-customers-complain
Jul 08, 2014 · With the Internet becoming part of our lives users prefer complaining publicly about services or products. According to Conversocial 88% of consumers are less likely to buy from companies who leave complaints unattended.
https://returncustomer.com/7-common-customer-complaints-and-how-to-respond/
The 7 Most Common Customer Complaints and How to Respond. It is inevitable in every industry. At some point, a customer is going to complain. Dissatisfaction can occur for a wide variety of reasons, some the company’s fault, some stemming from a customer’s misunderstanding, but all need to be resolved in a satisfactory manner.
https://careerbright.com/entrepreneur/major-causes-customer-dissatisfaction-can-prevent
Poor service can cause 78% of customers to give up on dealing with you altogether. Only 4% of dissatisfied customers complain. The rest will disappear seemingly out of nowhere. You’re up to 70% more likely to sell to an existing customer than a new one, so increasing customer retention is vital. Also, consider that bad experiences are often shared online, so this can tarnish your business even …
https://www.aarp.org/money/scams-fraud/info-07-2011/10-most-common-consumer-complaints.html
A list of the most common complaints from consumers. 6. Impostor scams. Scammers pretend to be with a government agency or related to the consumer in order to lure them into a scam such as a foreign lottery or a prize/sweepstakes offer.
https://www.superoffice.com/blog/customer-complaints-good-for-business/
Oct 07, 2019 · A customer complaint highlights a problem, whether that’s a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.
https://bizfluent.com/facts-5143574-types-customer-complaints.html
Some of the costliest complaints are those that happen in public. In the age of social media, it’s common for customers to air their grievances on Twitter or other social channels so other customers and prospects can see the discussion unfold. Online review platforms are another public arena where you may get a complaint.
https://www.management-blog.com/2013/10/the-causes-of-customerclient-dissatisfaction.html
Some of the most common causes of complaints may stem from the following issues:- - Delays an queues - Prices - Opening and closing times of facilities - In accurate/misleading information or lack of information - Advertised facilities or services...
http://www.zoetraining.com/articles/20171215-six-causes-of-poor-customer-service-strategies-for-improving-customer-service-management
Nov 27, 2017 · When I was describing to my daughter a recent customer service horror story, she noted the absurdity of it because the situation was “totally preventable.” Many causes of customer service complaints are preventable but some are not – even the companies with the best reputations for satisfaction still receive complaints.
https://www.business.qld.gov.au/running-business/consumer-laws/customer-service/complaints/common-complaints-solutions
The following list suggests some solutions to a number of common complaints. Faulty product. Investigate the fault with the manufacturer. Offer a replacement item or replacement model. Repair the product if it is under warranty. Consider replacing the product even if it is no longer under warranty.
https://joinhomebase.com/blog/3-common-customer-complaints/
3 Common Customer Complaints And What To Do About Them. Back To Business. John Waldmann. These days, a reputation for bad customer complaints can spread like wildfire. With so many online review sites — Yelp, Foursquare, TripAdvisor, etc — a story of bad service has a bigger audience than ever. ... Here are some of the most common ...Author: John Waldmann
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