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https://www.hospitalitynet.org/opinion/4087001.html
Unclean Rooms This is a common issue with lower end hotels, but a complaint like this can happen even to the best hotels out there. Whether the room hasn't been adequately cleaned, or there are bed...
https://www.travelpulse.com/news/hotels-and-resorts/hotel-guests-most-common-complaints.html
Jul 03, 2017 · ALICE is a hospitality app that streamlines performance and maintenance efficiency throughout hotels, luxury residential locations, co-working spaces, vacation rentals and concierge services. It recently made findings available of the top ten most prevalent requests and complaints from guests at hotels running the ALICE app.
https://www.restaurant-hospitality.com/industry-experts/five-simple-responses-common-customer-complaints
Customer complaint: Rude service. Your customer says: “Your staff was rude and totally unprofessional.” You say: “You are right to expect courteous, respectful and professional staff.” Customer complaint: Too many rules. Your customer says: “Your policies are rigid. Your company is …
https://impos.com.au/blog/hospitality-issues-2017/
Jun 07, 2017 · The growth in the industry and increased competition could be a contributing factor to your hospitality business’ ability to attract and retain customers. Nearly half of owners, managers and staff surveyed said they experience this challenge. This common complaint can …
https://www.igi-global.com/article/handling-customer-complaints-hospitality-industry/52046
Handling Customer Complaints in the Hospitality Industry: 10.4018/jcrmm.2011010105: Drawing on associated literature and empirical research, this paper examines the engagement and expertise of hotels in handling customer complaints. This isCited by: 5
https://returncustomer.com/7-common-customer-complaints-and-how-to-respond/
Customer Complaint: “You don’t seem to care.” Response: “I do care, and I am going to do what I can to make this right.” This is the #1 customer complaint. Actions speak louder than words. If a customer catches a whiff of apathy, they will be offended. Right the ship by proving you are actively working to resolve their complaint.
https://upserve.com/restaurant-insider/most-common-restaurant-complaints/
Aug 14, 2018 · The Six Most Common Restaurant Guest Complaints (And How to Fix Them) Ask guests to dish on the things that most annoy them in restaurant dining and get ready for a long list. In the digital age, when a bad experience goes live in the time it …
https://www.nestleprofessional.com.au/trends/8-everyday-problems-food-service-industry-contend
Nov 12, 2018 · Common Problem #5: Staff. Supporting and retaining employees can save your business time and money, as well as keeping valuable skills that may be difficult to replace. Top Five Tips in retaining hospitality staff: Be firm, fair and flexible – staff need to know what your minimum expectations of them are from day one.
https://www.clock-work.co.uk/blog/general/most-common-hotel-complaints-top-10
The problem for much of the hospitality industry is that aside from the occasional snotty review on TripAdvisor, many customers will say nothing. So this month, we thought we’d lay things a little bare by looking at ten of the most common hotel issues raised by guests.
https://www.hospitality-school.com/step-by-step-guest-complaint-handling-procedure-practical-training/
Here is step by step guest complaint handling guideline for hotel or restaurant staffs.. Step-1: When a guest with a complaint or request approaches you, follow the basic steps of Making It Right.
https://www.business.qld.gov.au/running-business/consumer-laws/customer-service/complaints/common-complaints-solutions
There are a number of common complaints that customers make relating to products and services. Having procedures in place that find solutions to common complaints will help you resolve issues quickly and efficiently. Seek outcomes that will satisfy your customers, and make sure these are feasible and affordable for your business.
https://www.hospitalitynet.org/news/4029554.html
Nov 29, 2006 · At the recent ISHC Annual Conference held in Miami, Florida, ISHC members participated in a series of roundtable discussions to identify the ISHC Top Ten Issues in the Hospitality …
https://restaurantengine.com/common-problems-restaurants-face/
You can help increase your chance of success by understanding seven of the surprisingly common problems restaurants face and developing strategies to combat these issues. Common Problem #1: The Menu. One of the most common problems restaurant owners face is the menu. A …
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