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http://ww2.health.wa.gov.au/Articles/A_E/Complaint-management
Complaint management. This information refers to consumer complaints relating to the provision of health care. It is not related to health care staff complaints. Staff with a complaint should proceed through the relevant grievance process. Who can make a complaint? Complaints about provision of health care (or lack of it) can be made by anyone.
https://www.ombo.nsw.gov.au/__data/assets/pdf_file/0004/25375/Complaint-management-framework-June-2015.pdf
Complaint management framework June 2015 i Foreword As recognised in the Australian and New Zealand Standard Guidelines for complaint management in organizations (AS/NZS 10002:2014), everybody has the right to complain. An effective complaint management system enables us to correct errors, identify system improvements
https://www.health.gov.au/resources/publications/my-aged-care-complaint-management-process-for-service-providers
My Aged Care Complaint Management Process – for Service Providers . This fact sheet explains how service providers can make a complaint about My Aged Care if they have a concern.
http://www1.health.nsw.gov.au/pds/ActivePDSDocuments/GL2006_023.pdf
Complaint Management Guidelines Summary To provide an operational framework for dealing with a complaint in accordance with the Complaint Management Policy (PD2006_073). These guidelines provide interpersonal strategies for dealing with consumers at the first point of …
http://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2006_073.pdf
complaint management policy. • Reviewing reports provided by health services on complaint data and trend analysis. • Ensuring a statewide report on complaint information is produced annually. • Providing advice to the system in response to specific queries about complaint management.
http://www.gov.ai/documents/health/COMPLAINTS%20MANAGEMENT%20PROCESS.pdf
Prepared by the Directorate of Health Services Quality Management - December, 2012 Page 2 of 5 increase community confidence in decision making; provide transparency and accountability. 7. THE COMPLAINT MANAGEMENT PROCESS The complaint management process allows the health service to use patient/client feedback to
https://ww2.health.wa.gov.au/~/media/Files/Corporate/Policy%20Frameworks/Clinical%20Governance%20Safety%20and%20Quality/Policy/WA%20Health%20Complaint%20Management%20Policy/OD589-WA-Health-Complaint-Management-Policy.pdf
professionals working in Western Australia 5 • Clinical Risk Management Guidelines for the Western Australian Health System 7 • WA Health Misconduct and Discipline Policy 3. This Policy recognises that there are a number of health complaint management agencies
https://www.ombudsman.sa.gov.au/wp-content/uploads/Complaint_Management_Framework.pdf
Complaint management framework March 2016 i Foreword As recognised in the Australian and New Zealand Standard Guidelines for complaint management in organizations (AS/NZS 10002:2014), everybody has a right to make a complaint about government services. Willingness to correct errors and learn from mistakes is essential to improvement of services and
https://www.capterra.com/complaint-management-software/
Zendesk is the leading cloud-based complaint management software built for better customer relationships. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams use Zendesk to lower their support costs and increase customer satisfaction.
https://www.health.gov.au/resources/publications/my-aged-care-complaint-management-process-for-assessors
My Aged Care Complaint Management Process – for Assessors . This fact sheet explains how assessors can make a complaint about My Aged Care if they have a concern.
http://www.oph.health.wa.gov.au/Patients_Visitors/pdf/Complaint%20Management%20Form.pdf
Note to Staff: Please forward to the Safety and Quality Co-ordinator, Management Services within 48 hours Complaint documents are not to be filed on patient’s medical record Owner: Safety and Quality Co-ordinator Date of Review: Jan 2012 Department of Health Government of Western Australia Complaint Management Form . Complainant Details
https://www.softwareadvice.com/crm/complaint-management-comparison/
Complaint management software is increasingly sold as a component of a larger integrated suite. This trend is a logical direction, given that CM software works closely with other company software applications and suites, such as those used for customer relationship management , help desk and call center management .
https://www.health.qld.gov.au/__data/assets/pdf_file/0031/665095/qh-pol-450.pdf
Department of Health Customer Complaint Management Standard Department of Health Customer Complaint Management Guideline Quick Guide for Customer Complaint Management AS/NZS 10002:2014 Guidelines for complaint management in organisations Queensland Ombudsman’s online Policy and Procedure Guide
http://www.wacountry.health.wa.gov.au/fileadmin/sections/consumer_advice_complaints/DOH_P_ComplaintsManagement.pdf
Western Australian Health Complaint Management Policy 2009 1 Acknowledgements This is the third edition of the Western Australian Health Complaint Management Policy.The Office of Safety and Quality in Healthcare (OSQH) would like to thank the following networks and organisations
https://www.mhc.wa.gov.au/getting-help/making-a-complaint-about-a-service/
Making a complaint about the Mental Health Commission. To make a complaint about the work of the Mental Health Commission, including its policy work, commissioning, delivery of services at Next Step Drug and Alcohol Services or the Alcohol and Drug Support Service, please fill in the form at this page.
https://www.ombudsman.gov.au/How-we-can-help/private-health-insurance
The Commonwealth Ombudsman protects the interests of private health insurance consumers. We carry out this role in many ways, including: assisting health fund members to resolve complaints through our independent complaint-handling service; identifying underlying problems of private health funds or …
https://www.doh.wa.gov/LicensesPermitsandCertificates/FileComplaintAboutProviderorFacility/ComplaintForms
Forms to file a complaint against a health care provider or facility. This includes forms in the Spanish language, and the complaint form for the Nursing and Medical Commission professions.
i-Sight Case Management Software for Investigations including HR, Employee Relations, Incident Reporting, Ethics & Compliance. See our resource center for a variety of free tools including webinars, templates, case studies and more.
http://www.avant.org.au/uploadedFiles/Content/Resources/Member/Risk-200912-Dealing-With-Patient-Complaints.pdf
Australia’s Leading MDO Receiving a complaint from a patient can be very confronting and stressful. Complaints may come to you directly, via a colleague or from your practice administrator. A complaint can be made as a result of your personal behaviour, your professional behaviour, the behaviour of a colleague or even that of the practice staff.
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