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https://say.telstra.com.au/customer/general/forms/Email-Complaint
Telstra 24x7 App. Telstra.com. MAKE A COMPLAINT. We will acknowledge your complaint within one business day of receiving it. If we can't resolve your complaint immediately, we'll provide you with a complaint reference number and provide you with regular updates on the status of your complaint. We aim to resolve your complaint within 10 business ...
https://forums.whirlpool.net.au/archive/1380958
Apr 10, 2013 · The major complaint with Telstra/Bigpond is getting the information passed on. For example recently at a location always had average NextG reception, got to terrible with external aerial. Knowing exactly which tower it was tried and tried and tried and tried for weeks to get the tower fixed.
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process
The manager of your complaint will deal with you directly to discuss your complaint and the resolutions you’ve been offered. If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services.Arabic: Complaints Handling Process in Arabic (PDF)
https://forums.whirlpool.net.au/archive/681785
Aug 14, 2011 · CSR's no matter if their working for telstra / bigpond directly or outscourced cant lodge formal complaints anyway. CSR has to give 2 resolutions, then it will get esc to a floor manager, floor manager gives another 2 further resolutions, if cust still wants to bitch they lodge a comlpaint …
https://crowdsupport.telstra.com.au/t5/Home-Broadband/Telstra-Complaint-Handling/td-p/793399
Telstra Complaint Handling Telstra's complaint handling procedures are an absolute joke. Last week, for the thousandth time this year, I was unable to access the NBN due to a planned outage for 2 days (why can't Telstra advise their customers of these planned outages?) - in frustration I asked a question on the online chatline - what a debacle!
https://www.telstra.com.au/small-business/support/contact-us/make-a-complaint
Telstra asks that if you do have a complaint, you give us the chance to resolve it before going to the TIO. If you contact the TIO in relation to a complaint, please provide the TIO with your Telstra complaint reference number (supplied to you when you initially raised the complaint with Telstra).
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/Lodging-a-complaint-with-Telstra/ta-p/68188
If you would like further investigation from Telstra. If you are not satisfied with the resolution or the investigation of your complaint, it will be escalated to the next level of management, or a Case Manager in a specialised customer relations area. The manager of your complaint will deal with you personally to discuss your complaint and the resolutions you have been offered.
https://crowdsupport.telstra.com.au/t5/Home-Broadband/How-can-I-escalate-a-complaint-in-Telstra/td-p/419801
I moved to a new place in November 2014. I formally requested to Telstra to transfer my ADSL internet and phone services to my new property on 14 November 2014 (almost 3 months ago). Due to the delays in the completion of my connection, I lodged a formal complaint with Telstra n 7th December 2014. (...
https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Direct-email-address-to-make-a-complaint/td-p/693770
This is the first time I am experiencing this type of customer service from Telstra, where no one can help. I rarely have issues with Telstra customer service and when I do have an issue this was resolve swiftly or I was pointed to the right direction.
https://www.telstra.com.au/contact-us
Feedback & Complaints. Good or bad, we'd love to hear from you ... Telstra 24x7 app. Manage you Telstra services when you're out and about. Download Telstra 24x7 app. Find a store. Find your nearest Telstra store or Wi-Fi hotspot. Find now. Multilingual customer service. If you'd like to speak with us in your preferred language, we've got you ...
https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint
Telstra asks that if you do have a complaint, you give us the chance to resolve it before going to the TIO. If you contact the TIO in relation to a complaint, please provide the TIO with your Telstra complaint reference number (supplied to you when you initially raised the complaint with Telstra).Arabic: Complaints Handling Process in Arabic …
https://www.telstra.com.au/support/category/broadband
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https://exchange.telstra.com.au/free-calls/
Calls to Telstra customer service and complaints lines now free By David Thodey July 2, 2010 In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.
https://www.my.telstra.com.au/myaccount/home
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https://exchange.telstra.com.au/how-to-get-in-touch-with-telstra/
Apr 20, 2012 · How to contact Telstra with a complaint: Complete our online complaints form or call 13 2200 and say “complaint”. You’ll be transferred to a dedicated complaints handling …
https://complaintsweb.com/bigpond.com/
bigpond.com complaints and reviews. Contact Information., Phone number: +1800220033, +61 2 9242 0570.Submit your complaint or review on bigpond.com.
https://crowdsupport.telstra.com.au/t5/Home-Broadband/Telstra-Complaint-Handling/td-p/786535
Telstra's Complaint Handling Process is a complete failure. I have lodged 3 complaints on-line - 6.10.18 SR 1-1706808840235 no acknowledgement received. 6.10.18 SR 1-17 10939703208 acknowledged via auto email. 14.10.18 SR 1-17 20572470494 no acknowledgement received. It is now 27.10.18 and I have ye...
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