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https://www.ccts-cprst.ca/for-consumers/complaints/
Complaints process explained. We regularly examine our complaint handling process to ensure that it is thorough, fair and efficient. Here’s how the process works. Assessment When we receive a complaint…
https://www.ccts-cprst.ca/for-consumers/complaints/information-we-need-to-help-you/
For the CCTS to process your complaint, you must provide us with all of the following required information : your name, address, contact number, and if possible, the account number assigned by the service provider to which your complaint relates the name of the service provider to which your complaint relates
https://www.ccts-cprst.ca/
The CCTS is pleased to announce that Total Cable Services, iTeraTEL, and POYNT360 are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers
https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/
To ensure reasonable access to the CCTS, particularly for persons with disabilities, we may accept complaints by telephone. Please be prepared to provide us with all of the required information contained in Information we need to help you. If you want to make a complaint …
https://www.telus.com/en/support/article/ccts-and-cprst-feedback-and-contact-information
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it …
https://crtc.gc.ca/eng/phone/cprstccts.htm
The CCTS also addresses complaints about television services provided to individuals, including cable, Internet Protocol television and satellite television providers. To ensure that the CCTS’s services are available to you, the Commission requires all phone, internet, television and other telecommunications companies that offer services within the mandate of the CCTS to become participating service providers.
https://www.ccts-cprst.ca/for-consumers/
Accessibility. The CCTS is committed to being responsive to the diverse needs of the public. We strive to provide all people with an equal opportunity to obtain, use and benefit from
https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you and your service provider before you begin.
https://crtc.gc.ca/eng/phone/plaint.htm
You should feel free to file a complaint with the CRTC or CCTS, without fear of retaliation from the telephone company. Privacy The CRTC sends your complaint, as well as your name, address, and telephone number, to the telephone company so it can investigate and resolve your complaint.
https://crtc.gc.ca/eng/info_sht/g8.htm
The CCTS. If your complaint relates to the services provided by your cable, IPTV or satellite provider and you have already taken steps to resolve the complaint directly with the service provider, the CRTC may forward your complaint to the CCTS. Following up. If the company doesn't respond within 20 calendar days, the CRTC sends a written reminder.
https://www.ccts-cprst.ca/contact-us/
For general inquiries You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9am-8pm Eastern Time. Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 Email: [email protected] Fax: 1-877-782-2924 Mail: P.O. Box 56067 - Minto Place RO, Ottawa, ON K1R 7Z1 For service providers Telecom and TV service providers with questions about …
https://community.koodomobile.com/other-80596/can-i-file-my-complaint-to-ccts-regarding-this-issue-7795982
You can file any complaint, the issue is whether ccts or crtc accepts your complaint or not. A Koodo customer, opinions are my own.
https://www.bvcomm.com/complaints/
To file a complaint, please email or call toll-fee at 1-877-990-2919. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.
http://8com.ca/complaints
If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
https://www.centurylink.com/aboutus/legal/ccts.html
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service …
https://www.cbc.ca/news/business/ccts-complaints-up-mid-year-report-1.4612148
Complaints about telemarketing and unsolicited messages aren't investigated, either, as Gary MacIsaac of Vancouver learned after he wrote to the CCTS last fall. In his complaint, he describes ...
https://forums.redflagdeals.com/complaint-made-ccts-about-fido-2134898/
Oct 24, 2017 · Complaint Made to CCTS about Fido There is a billing issue with Fido in terms on bill discount. The customer service basically treated me like a beggar and told me to accept it. Long story short, I made a complaint to the CCTS on October 10th.
https://crtc.gc.ca/eng/contact/
Many questions or complaints are resolved at this stage. If your issue remains unresolved, please contact the Commission for Complaints for Telecom-television Services (CCTS) for assistance. The CCTS is an independent organization dedicated to working with you and your telecommunications service provider to resolve complaints relating to your telecommunications services.
https://www.cbc.ca/news/business/cellphone-wireless-complaint-ccts-1.3955921
The telecoms must also remind customers about the CCTS once their complaint escalates to a certain level within the company. In 2015, the organization tried to survey 133 providers to see if they ...
https://support.bell.ca/Resolve-a-concern
Find out how to share a service complaint about your local or long distance service, mobile telephone service, television service or Internet service.
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