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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
You can make a complaint to them if: you’re unhappy with the care you get in a NHS hospital or in a private hospital with a contract to provide NHS services, and you don’t want to raise your concern directly with the hospital. If you’re unhappy with the way that a CCG deals with your complaint, you can report them to NHS England.
https://nhscomplaintsadvocacy.org/writing-a-letter-of-complaint/
If your complaint is about a hospital or an ambulance service, contact the Complaints Manager or the Chief Executive of the NHS Trust. If you are not clear where to send your complaint, ask for advice from the Patient Advice and Liaison Service (PALS) or the Complaints Department at the hospital or from your local NHS Complaints Advocacy service.
https://www.indy100.com/article/everyone-should-read-this-brilliant-nhs-complaint-letter--ZJIobZIUfx
Jul 03, 2015 · In June, Yael Biran fell and broke her elbow, so she headed to her local NHS hospital. But the mother-of-two, an animator from south-east-London, was so disappointed with aspects of the care she Everyone should read this brilliant NHS 'complaint' letter indy100Author: Matthew Champion
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
The complaints process The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
If you’re still unhappy after talking informally about the problem, or if the complaint is something that can’t be sorted out straight away, you can make a complaint under the NHS complaints procedure. The first stage is called local resolution. You can address your complaint …
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/Letter-of-complaint-about-NHS/
Letter of complaint about NHS. This letter template is for complaining about an NHS service for yourself. If you are complaining on behalf of someone else, use Letter of complaint about NHS on behalf of someone else. To read more about making a complaint see Complaining about the NHS and Tips for writing a letter of complaint.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
When making a complaint, you can choose to complain to either: the healthcare provider: this is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. the commissioner: this is the organisation that paid for the service or care you received.Author: Department of Health And Social Care
https://www.england.nhs.uk/contact-us/complaint/
When making a complaint, you can choose to complain to either of the following: The healthcare provider. This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. The commissioner. This is the organisation that pays for …
https://bcuhb.nhs.wales/contact-us/complaints/
What is a complaint? A complaint is when you feel unhappy about any service provided by the NHS. By telling us about your complaint, we can apologise to you, investigate and try to put things right. We will also learn lessons and improve services where they need to be better.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, you can complain to the commissioner of that service – either NHS England or the area clinical commissioning group (CCG).
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · The complaints procedure is entirely necessary; it prevents negligence and promotes transparency of care, and patients should always retain the right to make a complaint, and to highlight...
https://www.nhslanarkshire.scot.nhs.uk/complaints/
You can make a complaint if you are, or are likely to be, affected by something that NHS Lanarkshire or primary-care service provider such as GP or dentist has done or failed to. If you are complaining for another person, NHS Lanarkshire or your health service provider will need to check that the person has agreed to you making the complaint on their behalf.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · There are different complaints procedures for: NHS 24. the Golden Jubilee National Hospital. the Scottish Ambulance Service. The State Hospital.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. To make a complaint, contact the feedback and complaints team at your local NHS health board.
https://www.gov.uk/government/publications/nhs-hospitals-complaints-system-review
Oct 28, 2013 · Review of the NHS Hospitals Complaints System: Putting Patients Back in the Picture (in Word format) MS Word Document , 3MB This file may not be suitable for users of assistive technology.Author: Department of Health And Social Care
https://www.ageuk.org.uk/information-advice/health-wellbeing/health-services/nhs-complaints/
You can complain directly to the person or organisation concerned. All NHS organisations must have a complaints procedure explaining who to contact, how they investigate and respond to a complaint, and what further action you can take if you remain dissatisfied. They should also tell you how to access an NHS complaints advocacy service.
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