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http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://www.complaintboard.com/optus-complaints-l15573.html
Hey just a quick complaint about optus and its new promo Always win and enter . I just recharged and got sent my promotional code then got delayed to use it by 7 hrs then got told it had been used i spend alot on recharging and apparently im in the gold draw but how ever i win nothing but silver prizes which are txt credit inwhich i cant even ...
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · Sorry about the long reply but you need to be aware that Optus don't always jump when TIO are involved. I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply.
https://www.prepaidservices.com.au/complaints-policy
If you believe that any complaint raises wider telecommunications policy issues or is outside the jurisdiction of the TIO, then you may wish to raise it with the Australian Communications and Media Authority (ACMA). To lodge a complaint with the TIO you can call on 1800 062 058 or write to: TIO PO Box 276 Collins Street West MELBOURNE VIC 8007
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Optus said it was committed to reducing complaint numbers and it hoped recent changes would be reflected in the TIO's report next year.
https://www.accc.gov.au/media-release/optus-penalised-10-million-for-misleading-customers-over-digital-purchases
The Federal Court has ordered Optus pay a $10 million penalty for its treatment of customers who unknowingly purchased games, ringtones and other digital content through its third-party billing service, following action by the ACCC. Optus admitted that the company misled consumers and breached the ASIC Act when it billed customers for third party-produced content which they mistakenly bought ...
https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://offer.optus.com.au/Redirect.aspx?EQ=o0yKWs-bplKYeRxy9NCSbvkzVSqU7UDVJzPNpOjtjBCOLYYhgVbVXQIG2s4kA_AcGaCXhxD5i5qFpGcfQKFubvgf0JnQk1h3lgrh5GgtM4bTSvyK1y7g1TtlyEwSIVC6SchB8jgCdnafFApxUin84qA4uTMoYg08wjDQUpMou8bT4di7mf5rTZPZIBZ2FyrXQ6gRhRrfHf3VbkqP6u0joK_ZG9pGi9BFcsUyFOdT5aWllB6FdBu_RT199sjIlrs9Aopm0rilYKlzQsfqvaEn52oOCgKfDd2ujzk-9odqWxp7jhSBoxqFlU8H7N0zQp4ql_cx-CtvFctf0LzKFO8gvHc8cjnC3KoXgWxw6Rs1
To lodge a complaint with the TIO you can call 1800 062 058 (1800675692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.zdnet.com/article/complaints-rising-against-telstra-optus-vodafone-tio/
Aug 09, 2017 · Complaints rising against Telstra, Optus, Vodafone: TIO. Complaints about Telstra, Optus, Vodafone, and Amaysim all rose over the quarter, according to the …Author: Corinne Reichert
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · I quit Optus after I was left for several days without any internet service – again. After being repeatedly cut off from the phone service I had to go to an internet cafe to try to get someone at Optus to take my complaint. Again. They couldn’t care less. James Mason January 30, 2017 at 5:40 pm
https://gethuman.com/contact/Optus
The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus, compared by speed and customer recommendations.
https://devicehelp.optus.com.au/apple/watch-series-5-watchos-6/
Check out our interactive guides and learn how to understand and use the features of your device. Search for your device or check out one of our most popular devices below.
https://www.smh.com.au/business/companies/optus-customers-hit-back-over-world-cup-fiasco-with-35pc-surge-in-complaints-20181016-p50a0v.html
An Optus spokeswoman said the telco remains “committed to reducing complaint volumes and providing positive experiences to our customers” and had invested in customer-focused initiatives ...
https://www.zdnet.com/article/telstra-optus-vodafone-complaints-rise-as-zero-recorded-for-pivotel/
Telstra, Optus, Vodafone complaints rise as zero recorded for Pivotel. Telstra had a complaints ratio of 9.2 per 10,000 services in operation during the quarter to December, while Optus had 10.6 ...Author: Corinne Reichert
https://www.facebook.com/optus
Optus. 432,400 likes · 3,927 talking about this · 3,073 were here. Yes to having a chinwag. You’ll find us online 24/7 to give you a hand.Followers: 425K
https://devicehelp.optus.com.au/samsung/galaxy-s7-android-6-0/troubleshooting/messages-and-email/i-can-t-make-voice-calls/25/
I can't make voice calls. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. Try making a call later when you're in an area with better network coverage.View our network coverage map.
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
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