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https://www.bt.com/help/home/complaints.html
If you don't have all the details, you can still make a complaint via Which?. They'll pass it to the relevant regulator – either Ofcom or the Information Commissioner's Office (ICO). Although you won't receive any direct feedback about your complaint, your information will help in the fight against companies who are breaking the rules.
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · While Ofcom doesn’t deal with individual complaints, it may investigate mobile networks if there’s a pattern of complaints. As such, it’s worth using Ofcom’s monitoring form for complaints relating to call costs, billing problems, mobile use abroad, voice and data allowance,...
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue. Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place. Nuisance calls and messages. Complain about phones or internet services. Complain about TV, radio, a website or an app.
https://www.a516digital.com/2018/01/pay-tv-complaints-up-bt-tv-still-worst.html
Jan 19, 2018 · In contrast, only 2 complaints per 100,000 were received about Sky TV's service. However, despite coming top, complaints about BT TV have dropped - in 2016, Ofcom was receiving 20 complaints per 100,000 subscribers. Virgin Media was the second most complained about service, with TalkTalk TV narrowly put in third place.
https://community.bt.com/t5/Email/Complain-to-Ofcom/td-p/1870893/page/3
The BT charge of £7.50 per month for customers ending their broadband but wishing to retain their email address is clearly anti-competitive. Ofcom say "Ofcom wants all consumers to be confident that they can switch their broadband provider with the minimum of fuss." So, tell them about the excessiv...
https://www.telegraph.co.uk/bills-and-utilities/phone/bt-make-customer-services-listen-complaint/
Jan 20, 2020 · How to complain directly. BT's customer service team is on 0800 800 150 (or 0330 123 4150 if calling from a mobile). You can also complain via online chat or e-form here – you'll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/billing
Tell Ofcom. If you have had billing problems, please let us know by filling out our short monitoring form. Although Ofcom does not investigate individual complaints, your help in highlighting problems plays a vital part in our work and we may investigate a company if monitoring data reveals a particular problem.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://www.ispreview.co.uk/talk/threads/how-do-you-complain-to-openreach-and-who-regulates-them.34627/
Feb 05, 2018 · Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. You really have nothing to lose by trying out AAISP and everything to gain.
https://www.ofcom.org.uk/research-and-data/multi-sector-research/telecoms-complaints-data
This document presents data on the number of complaints made by residential consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter July 2019 to September 2019. The four services covered in this report are: fixed line telephony (landline), fixed broadband (fixed broadband), pay-monthly mobile telephony (pay-monthly mobile) and pay TV (pay TV).
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
To enable Ofcom to correctly record your complaint, please only tick the box(‘s) relevant to your issue. Data submitted to us is used to monitor the industry and needs to be accurate :
https://ofcomforms.secure.force.com/formentry/SitesFormCSLEOnDemandComplaints
If you want to complain about advertising on an on demand service you should contact the Advertising Standards Authority. Please note that Ofcom will not normally consider a complaint about a programme on a video on demand service unless you have complained to the video on demand service provider first.
https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
Ofcom’s complaints data is a great way for consumers to look past introductory deals, free gifts and prices in order to better-understand the level of customer service they’ll receive once ...
https://www.theguardian.com/business/2017/jun/28/bt-complaints-broadband-pay-tv-plusnet-ee-sky
Jun 28, 2017 · “BT’s main complaint drivers related to faults, service and provision issues, followed by issues around complaints handling and issues with billing, pricing, and charges,” said Ofcom.
https://www.resolver.co.uk/companies/bt-complaints
How do I make a BT complaint using Resolver? If you want to make a complaint about BT using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint.
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