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https://www.olg.nsw.gov.au/strengthening-local-government/conduct-and-governance/council-complaint-statistics
Local councils are independent bodies, elected by and accountable to their communities and therefore we encourage councils to resolve most complaints at the local level. We have three statutory complaint handling roles. First, we examine complaints for breaches of the pecuniary interest provisions within the Act. Second, we examine public interest disclosures made to the Chief Executive under ...
https://www.ombo.nsw.gov.au/what-we-do/our-work/local-government
Local government. Many of the everyday services we all rely on are provided by local councils. We have been overseeing complaints about councils for over 35 years, and in that time we have developed a good understanding of the unique issues and challenges of local government.
https://www.olg.nsw.gov.au/strengthening-local-government/supporting-and-advising-councils/directory-of-policy-advice/complaint-handling
A complaint is an expression of dissatisfaction with the council’s policies, procedures, charges, employees, agents or the quality of the services it provides. Routine complaints Councils should have processes in place for managing complaints that include the following features:
https://www.ombo.nsw.gov.au/complaints
Our complaint handling work is aimed at exposing and eliminating conduct that is illegal, unreasonable, unjust or oppressive, improperly discriminatory, based on improper or irrelevant grounds, based on a mistake of law or fact, or otherwise wrong.
https://www.esc.nsw.gov.au/inside-council/council/council-policies/policies/Complaints-Policy.pdf
Alternatively customers can email [email protected] and have the matter appropriately assigned to a member of staff for investigation and resolution. Please see Council’s Customer Service Policy for more information. 5 Type and Seriousness of Complaints Complaints to Council will vary in …
https://www.newcastle.nsw.gov.au/Council/Contact-Us/Compliments-Complaints-Feedback
Complaints We are committed to providing an environment in which concerns and complaints are treated seriously, impartially and resolved as quickly as possible. If you are dissatisfied with a Council service, process or staff member and would like to make a formal complaint, please complete the online form.
https://lgnsw.org.au/files/imce-uploads/346/Gloucester-Shire-Council-Complaints-Handling-Policy-LGNSW-Amalgamation-Toolkit.PDF
Complaints Handling Policy Council has adopted a Complaints Handling Policy which details the Policy's objectives, principals, methods and processes; and ... Department of Local Government (NSW) Sydney Office: Level 9, 323 Castlereagh Street, Sydney ... By including Council's Complaints procedure on Council's website and providing a ...
http://www.cessnock.nsw.gov.au/council/news/complaints
A Complaints Handling Policy has been adopted by Cessnock City Council to increase community understanding of how Council handles complaints and to improve customer experience. Council’s General Manager, Lotta Jackson said the adoption of the Policy is positive for both the community and staff, with it allowing for better transparency.
https://www.cityofsydney.nsw.gov.au/council
Sydney Your Say Read more about Sydney Your Say. Publications and updates Read more about Publications and updates. Contact us Read more about Contact us
https://www.newcastle.nsw.gov.au/Council
The City of Greater Newcastle grew out the amalgamation of 11 independent Council areas in 1938. These separate municipalities developed mostly through coal discoveries and all, with the exception of Carrington, were 'private towns' which grew from land grants to different companies and individuals.
https://www.fairfieldcity.nsw.gov.au/forms/form/151/en/compliments_complaints_feedback
Compliments, Complaints, Feedback Online forms: Compliments, Complaints, Feedback If you would like to give Council your feedback on any aspect of the services, projects or activities we provide, please complete and submit the on-line form below.
https://www.midcoast.nsw.gov.au/Contact
Telephone enquiries - 6591 7222 Water & Sewer 24 hour service faults information - 1300 133 455 Email - [email protected] Use our Easy Contact Form Make a …
https://www.wollondilly.nsw.gov.au/council/contact-us/
Customer Requests, Feedback and Complaints: You can make a Customer Request online by completing the Online Customer Request form If you are deaf, or have a hearing or speech impairment: Contact us through the National Relay Service; Give them Wollondilly Shire Council's Number; For more information, visit the National Relay Service website.
https://www.centralcoast.nsw.gov.au/
Find what's happening in the Central Coast at your Council, Theatres, Libraries, and Galleries. With workshops, exhibitions, book clubs, and children's events there is something for everyone.
https://www.centralcoast.nsw.gov.au/council/contact
Jan 08, 2019 · Need to get in touch with Council? Visit this section to give feedback, make an enquiry, report a problem and find information on our services and service centres. Need to get in touch with Council? Visit this section to give feedback, make an enquiry, report a problem and find information on our services and service centres. ... Wyong NSW 2259 ...
https://www.cumberland.nsw.gov.au/contact-council
Email: [email protected]; Council values all feedback, because it helps us to improve our services. There are a number of ways to provide feedback …
https://www.cumberland.nsw.gov.au/compliments-and-complaints
Council may be unable to validate a complaint or seek further information to progress a complaint when the source of the complaint is unknown. Anonymous complaints, therefore, may not be investigated. Confidentiality. We welcome complaints from the community and our professional contacts about our service. All complaints are dealt with ...
https://www.georgesriver.nsw.gov.au/Contact-Us
If you wish to report an issue regarding Council services, please submit an online service request. If you wish to report an injury, please submit an injury report form. Feedback. You can provide us feedback, a compliment, suggestion or complaint by completing the Feedback Details Form at the bottom of this page. Our Service Centres
https://www.bmcc.nsw.gov.au/contact/make-a-complaint
Council will also accept and respond to complaints lodged over the telephone or at our Katoomba and Springwood offices during normal working hours. Staff will assist you in the completion of the complaints form, if required. Please note that Council cannot deal with complaints under these particular guidelines if made anonymously.
https://www.liverpool.nsw.gov.au/council/internal-ombudsman
Liverpool City Council provides and manages venues to benefit the local community. The links below provide detailed information about a range of Council venues. ... or by posting it to the Internal Ombudsman, Liverpool City Council, Locked Bag 7064, Liverpool, NSW 1871. ... the Internal Ombudsman can deal with complaints by Council staff which ...
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