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https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss.
https://www.telegraph.co.uk/news/health/news/9507843/Patient-complaints-rise-over-surly-GP-receptionists.html
Aug 30, 2012 · The biggest increase involved complaints relating to the attitiude of receptionists, to the phone lines being engaged or the lack of appointments, the Daily Mail reported. There were 9,924...
https://www.dailymail.co.uk/news/article-2195488/Grumpy-receptionists-problems-making-appointment-fuel-surge-patients-complaints-GPs.html
Aug 29, 2012 · Complaints against family doctors’ surgeries have risen by almost ten per cent in a year – not least because of a surge in grievances over ‘surly’ receptionists. Many patients also complained …
https://www.verywellhealth.com/how-to-complain-or-provide-feedback-to-your-doctor-2615013
Aug 13, 2019 · If your complaint is that you spend too much time in the waiting room, consider balancing that inconvenience against the benefit of the extra one-on-one time that you get with your doctor. If your doctor delivers babies, expect delays. OB-GYNs, primary care providers, or even pediatricians may get called at the last minute for a delivery.
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1919596-To-complain-about-this-GP-receptionist
» To complain about this GP receptionist? Start new thread in this topic Watch this thread Flip this thread ... what would your objective be for such a complaint? I think it won't make your life any better but might make it slightly worse if, as you say, it makes her take against you. ... as you say, it makes her take against you. Can ...
https://www.express.co.uk/life-style/health/391706/Complaints-about-doctors-receptionists-soar
Apr 14, 2013 · NHS data recorded a 10 per cent rise in complaints against GP surgeries with 53,590 written complaints filed last year, a 25 per cent jump from 2007/8. At …
https://www.mumsnet.com/Talk/am_i_being_unreasonable/3488493-receptionists-at-the-doctor-s-surgery
My GP surgery is amazing, receptionists are lovely. When you ring you are greeted by a recording of the lead practice doctor who tells you that you will be asked about why you have called so that they can best direct you whether that is to a GP or a nurse. I rang up and got a smear test appointment within 4 days.
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
efore making a complaint, you could raise your concerns verbally with either the GP or practice manager. 1. If the concern you raised cannot be sorted out by the end of the following day, then you can make a formal complaint to the practice. 2. Call 0345 015 4033 or …
https://www.physicianspractice.com/staff/addressing-complaints-rude-medical-practice-staff
Apr 13, 2015 · First things first: When more than one patient comes to you in a short period of time with the same complaint about a member of your staff, you need to sit up and listen. The fact that these people shared their observations with you is indicative of a change in behavior that needs your attention.Author: Sue Jacques
https://www.theguardian.com/society/shortcuts/2016/oct/11/do-nhs-receptionists-put-you-off-seeing-your-doctor
Oct 11, 2016 · GP Dr Helen Appleton says receptionists face conflicting pressures from time-pressed GPs and nurses, and the demands of patients who want appointments immediately, and not …
https://community.babycentre.co.uk/post/a27303169/complaints_about_doctors_receptionists
There's been quite a lot in the local news recently about doctors' receptionists. Apparently, the amount of complaints about them has been on the rise, ranging from them being rude and lacking compassion to complaints about them asking inappropriate questions. In response, receptionists in Bradford are being sent on a customer care course.
https://www.letter-samples.com/complaint-about-doctor.html
Complaint to or about Doctor Write this type of letter to complain to or about a doctor. Include any pertinent details in your letter, such as the doctor's name and the specifics of your complaint. [Your letterhead, if desired; if not, your return address]
https://healthyliving.azcentral.com/how-to-write-an-effective-complaint-letter-about-a-doctor-12130699.html
This leads you to a form where you can input as much information as you know about your doctor, first or last name, license number, city/county, etc. After doing so, this database wil pull up any records that exist of documented complaints and actions taken by the board against your doctor previously.
https://www.medicare.gov/claims-appeals/file-a-complaint/filing-complaints-about-a-doctor-hospital-or-provider
You may have a complaint about improper care (like claims of abuse to a nursing home resident) or unsafe conditions (like water damage or fire safety concerns). To file a complaint about improper care or unsafe conditions in a hospital, home health agency, hospice, or …
https://beyondthereceptiondesk.wordpress.com/2011/08/08/receptionist-training-dealing-with-a-complaint/
Aug 08, 2011 · Receptionist Training: Dealing with a Complaint. Posted on August 8, 2011 by administrator • Posted in Receptionist Training , The Receptionist • Tagged and people. Positve , company complaints , complaints policy , customer complaints , dealing with a complaint and how to do it right! , Policies , Procedures , professional manner ...
https://answers.yahoo.com/question/index?qid=20100112200211AAkyQtp
Jan 12, 2010 · Go directly to the Doctor.....chances are since her sis is the hiring manager, none of the complaints have ever gotten to the Doctor. But do not expect that your one complaint will have much of an effect or change , especially if this lady does a great job "behind the scenes" while filing or doing the other paperwork required of her job.
https://www.beckershospitalreview.com/hospital-management-administration/patients-no-1-complaint-front-desk-staff.html
Patients' No. 1 complaint? Front-desk staff . Kelly Gooch - Tuesday, April 26th, 2016 Print ... In summary, the study found that fewer than 1 in 20 online complaints cite diagnosis, treatments and ...
https://legalbeagle.com/13601268-how-to-file-a-complaint-against-a-medical-office.html
Oct 25, 2017 · If you've found reason to file a complaint against a medical office, file it with the hospital or health care system affiliated with your particular medical office. Call the medical office where you received your medical care. Ask to speak with the office manager and try to resolve the problem with the office manager before taking further action.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
In the event of a complaint about more than one organisation – perhaps a complaint that includes issues about your GP, local hospital and ambulance service – you'll only need to make one complaint. The organisation that receives your complaint must then co-operate with the others to ensure you receive a co-ordinated response.
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