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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the ...
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... you can speak to a member of staff. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services ...Author: Department of Health And Social Care
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
The care you receive in a NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a NHS hospital. This information applies to all patients in NHS hospitals. It also ...
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward ...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.theguardian.com/society/2011/feb/23/hospital-patients-rude-staff-long-waits
Feb 22, 2011 · The NHS's quality of care is under fresh scrutiny after a survey of patients found one in five had experienced problems such as rude staff, a lack of compassion and long waits for treatment.Author: Denis Campbell
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
The Ombudsman can consider complaints about the care and treatment patients receive from the NHS in Wales. Complaints from patients or their representatives should, in the first instance, be brought to the attention of the relevant local Health Board or Trust.
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · *NHS Digital 1 must be quoted as the source of these figures *Regional data are available within this report 14 September 2017 There were 208,400 written complaints received by the NHS during 2016/17 2 - up 4.9 per cent on the previous year, NHS Digital figures released today show.. The figures mean on average 571 written complaints were made every day.
https://www.telegraph.co.uk/news/health/news/11061573/Complaints-to-NHS-about-staff-attitude-rise.html
Aug 29, 2014 · Today’s report also shows a rise over the last year in the number of written complaints made against NHS hospitals and community services. “I’m sure staff who manage NHS complaints will …
https://www.bmj.com/content/309/6948/145.2
Jul 16, 1994 · More complaints were made against the NHS last year than ever before, and they included many which the health service ombudsman said highlighted a “neglect of management.” In his latest annual report the ombudsman, William Reid, attacked the “pitiful and shabby” way in which NHS authorities dealt with complaints. Nearly a quarter of all grievances investigated by the ombudsman …Author: J Warden
https://www.bma.org.uk/advice/employment/complaints/dealing-with-complaints
May 30, 2019 · Dealing with complaints made against you. ... The NHS also has a duty of care towards it staff and your employer should offer you access to occupational health services and should ensure that proper confidentiality procedures are put in place so as to limit any damage from malicious complaints.
https://www.westminsterinsight.com/event/3454/Improving_Complaints_Handling_in_the_NHS_for_Patients_and_Employees
Supporting NHS employees who have a complaint against them Understanding the impact of complaints on staff, resources and patient care to improve organisational development Developing actionable strategies to support and resolve complaints
https://nhscomplaintsadvocacy.org/raising-concerns/
Disciplinary action against any NHS staff member. The NHS Complaints Procedure cannot be used to take disciplinary action against a member of staff; This could however, happen under a separate procedure as a result of an investigation into your complaint. Private healthcare complaints.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology. You will also receive an explanation of any lessons learned or changes that will ...
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
NHS Complaints. How to raise a concern about the NHS in Wales . ... If this does not help, or you do not want to speak to the staff, you can contact the health board or trust’s concerns team. ... Complaints/Concerns; NHS Wales Trusts . Welsh Ambulance Service NHS Trust - Putting Things Right. Public Health Wales - How to Raise a Concern.
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