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https://www.lawsociety.com.au/for-the-public/making-a-complaint
Through its co-regulatory role with the NSW Legal Services Commissioner (NSW Commissioner), the Law Society investigates complaints against solicitors referred by the Commissioner. It also deals with complaints about people engaging in legal practice when not qualified or associates of law practices.
https://www.lawsociety.com.au/for-the-public/making-a-complaint/making-or-facing-a-complaint
Who may complain? Any person or body may make a complaint about a solicitor. There need not be any formal relationship between the solicitor and the complainant. All complaints about solicitors must be made to or by the NSW Legal Services Commissioner.
https://www.lawsociety.com.au/practising-law-in-NSW/discipline-and-disqualification/complaints-process
If the Commissioner refers the complaint to the Law Society Council, the Law Society’s Professional Standards Department will assign an investigator to the case. If a complaint is referred, both the solicitor and the complainant receive notification from the Professional Standards Department and regular updates about the progress of the complaint.
http://www.olsc.nsw.gov.au/Pages/lsc_complaint/olsc_making_complaint.aspx
Complaints must be made in writing by the complainant or a person on his/her behalf. The complaint must name the solicitor or barrister complained about and describe the alleged conduct that is the subject of the complaint. Download a complaint form or alternatively you can write a letter setting out the details of your complaint.
https://www.lawsociety.com.au/practising-law-in-NSW/discipline-and-disqualification/disciplinary-decisions
Register of Disciplinary Action – the Legal Services Commissioner’s index of disciplinary action taken against barristers and solicitors in NSW. Bar Association Decisions – inspect a list of recent Bar Council, tribunal and court decisions concerning disciplinary action taken against legal practitioners.
https://www.lawaccess.nsw.gov.au/Pages/representing/dealing_with_your_lawyer/complaints_about_a_lawyer.aspx
Make a complaint to the Office of the Legal Services Commissioner (OLSC) If talking to your lawyer has not resolved the issue, you can try making a complaint about the lawyer to the Office of the Legal Services Commissioner (OLSC). OLSC may seek to resolve consumer disputes, and has power to investigate complaints raising conduct issues.
http://www.olsc.nsw.gov.au/Pages/lsc_complaint/olsc_type_complaint.aspx
Types of complaints The Legal Profession Uniform Law (NSW) 2014 (LPUL) empowers the Office of the Legal Services Commissioner (OLSC) to assess complaints about the conduct of solicitors and barristers as either "consumer matters" or "disciplinary matters."
http://www.olsc.nsw.gov.au/
May 29, 2015 · Welcome to the Office of the Legal Services Commissioner The Office of the Legal Services Commissioner (OLSC) is an independent statutory body that deals with complaints about lawyers under the Legal Profession Uniform Law Application Act 2014. The OLSC consists of the Legal Services Commissioner and staff who advise and assist the Commissioner in the exercise of his …
http://www.olsc.nsw.gov.au/Pages/lsc_complaint/lsc_complaint.aspx
The OLSC receives all complaints about solicitors and barristers practising in New South Wales. The OLSC also attempts to resolve consumer matters and costs disputes between clients and their solicitor or barrister in relation to complaints involving costs, billing etc.
https://www.lawsociety.org.uk/for-the-public/using-a-solicitor/complain-about-a-solicitor/
If you have complained to your solicitor about poor service and you are not satisfied with their response, you can contact the Legal Ombudsman. The Legal Ombudsman deals with poor service, such as: delayed or unclear communication
https://www.lawsociety.com.au/for-the-public/making-a-complaint/complaint-process
to close the complaint against the solicitor that the solicitor has engaged in unsatisfactory professional conduct and make appropriate orders, or to refer it to NCAT for determination if the Professional Conduct Committee is of the opinion that the conduct amounts to professional misconduct or unsatisfactory professional conduct more appropriately dealt with by NCAT.
http://www.olsc.nsw.gov.au/Pages/lsc_faqs.aspx
Complaints about licensed conveyancers who are not lawyers should be referred to NSW Fair Trading. If your complaint is about a lawyer who acted on a conveyance, you should contact the OLSC who may deal with your complaint in-house or refer it to NSW Fair Trading. If I have a complaint about a Migration Agent, where do I go?
https://www.fairtrading.nsw.gov.au/buying-products-and-services/buying-services/legal-and-conveyancing
The Office of the Legal Services Commissioner (OLSC) is an independent statutory body that can help with complaints about solicitors and barristers in NSW. Disputes can relate to poor communication, costs, mistakes, delays and poor service.
https://www.legalaid.nsw.gov.au/publications/factsheets-and-resources/how-to-complain-to-legal-aid-nsw
If you have a complaint about our service, a staff member, or a private lawyer funded by Legal Aid NSW, contact the office or person you are dealing with. We will listen to you, and where we can, we will try to resolve your complaint immediately.
https://www.justice.nsw.gov.au/Documents/Contact%20us/Freq%20Ask%20Ques/complaints-about-lawyers.pdf
The OLSC receives all complaints about solicitors and barristers in New South Wales. The OLSC also oversees the investigation of complaints about the conduct of practitioners and plays a major role in resolving consumer disputes. The OLSC handles complaints in four ways: by answering telephone inquiries by resolving consumer disputes
https://www.lawsociety.org.uk/get-in-touch/complaints/
Find out how to complain about a solicitor. Our internal complaints process. If at anytime you have cause for complaint, the first step is to contact the relevant unit manager, either in writing or by telephone. We will acknowledge your complaint within five working days of receipt and will provide a detailed response within 20 working days of the acknowledgement.
https://www.ombo.nsw.gov.au/complaints/making-a-complaint
If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.. If you would like to discuss this matter with our Community Services Intake team, please contact them between 9am to 4pm on 02 9286 1000 or toll free on 1800 451 524 or use the ONLINE COMPLAINTS ...
https://www.legalaid.nsw.gov.au/contact-us/feedback-complaints/complaints
If your complaint is about our service or other non-legal issues you can complain to the NSW Ombudsman on 9286 1000 or 1800 451 524 (free call outside of Sydney). If your complaint is about a lawyer you can complain to the Office of the Legal Services Commissioner on 9377 1800 or 1800 242 958 (free call outside Sydney) TTY (02) 9377 1855.
http://www.lawreform.justice.nsw.gov.au/Documents/Publications/Reports/Report-70.pdf
NSW Law Reform Commission: REPORT 70 (1993) - SCRUTINY OF THE LEGAL PROFESSION: COMPLAINTS AGAINST LAWYERS · a more simple, streamlined structure, with the central intake of all complaints (including disputes about fees and costs), a central source of advice and assistance, and a single Legal Services
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