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https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2016-17
Sep 14, 2017 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017 covering both ...
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2017-to-2018-quarter-3
Mar 07, 2018 · This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about …
https://www.healthwatch.co.uk/blog/2019-06-19/what-does-nhs-data-about-complaints-tell-us
Jun 19, 2019 · The latest figures published by NHS Digital about written complaints in hospital and community health services paint a blurry picture. While the number of complaints made has remained relatively stable over the last four years, as has the distribution of complaints across service areas, there have been changes in complaints about particular issues.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
The care you receive in a NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a NHS hospital. This information applies to all patients in NHS hospitals. It also ...
https://www.ombudsman.org.uk/news-and-blog/blog/trends-complaints-about-nhs-trusts
Sep 04, 2018 · Today we published our first quarterly health complaints statistics report, Complaints about the NHS in England: Quarter 1 2018-19.It presents data about the NHS complaints we have received, assessed and investigated from April to the end …
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2019-20-quarter-2
Dec 05, 2019 · Data on written complaints in the NHS 2019-20 Quarter 2 ... The NHS complaints procedure is the statutorily based mechanism for dealing …
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.ombudsman.org.uk/sites/default/files/2018-08/Complaints_about_the_NHS_in_England-Quarter_1_2018-19_Final.pdf
This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1 2018-19). It includes data about the NHS complaints sooner, without the need for an investigation. we received, assessed and investigated during this When we resolve a complaint in this way, we period.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology. You will also receive an explanation of any lessons learned or changes that will ...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...
https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.
https://www.surreyandsussex.nhs.uk/concerns-and-complaints-form/
Reporting concerns and complaints on behalf of another patient If your complaint concerns a relative, please include the full name, address, and date of birth of that person. Please note in this instance signed patient consent will be required or alternatively a copy of Lasting Power of Attorney.
https://healthwatchenfield.co.uk/news/healthwatch-england-publishes-report-about-nhs-complaints/
All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level. Our analysis shows just 1 in 8 hospitals trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes reporting on complaints.
https://www.nhslanarkshire.scot.nhs.uk/complaints/
NHS Lanarkshire aims to resolve complaints quickly and as close to the point of service as possible. This could mean an on-the-spot apology and an explanation if something has clearly gone wrong, and immediate action to resolve the problem. The NHS has a two-stage complaints procedure.
https://www.theguardian.com/society/2013/aug/29/nhs-hospitals-complaints-increase
Aug 29, 2013 · NHS hospital complaints rise by 1.9% ... year because some GP practices failed to submit data, it did note that hospital and community health ... announced a review of NHS complaints ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
overview of complaints handling in the NHS, setting and monitoring standards, supporting change, and analysis of complaints data. The Government rejected the last recommendation but accepted many of the Select Committee’s findings. The Francis report. Despite the implementation of the two tier complaints system, Robert Francis did not feel
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