Complaints Hospitals Nsw

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How to make a complaint - NSW Health Care Complaints ...

    https://www.hccc.nsw.gov.au/Complaints/How-to-make-a-complaint/Default
    The Commission has 60 days to assess your complaint. For complaints about registered health practitioners, such as doctors or nurses, the Commission must consult with the relevant health professional council in NSW before making a final decision. All parties involved will be notified of the final decision in writing within 14 days.

Complaints - NSW Health Care Complaints Commission

    https://www.hccc.nsw.gov.au/Complaints/Complaints
    Complaints. The Commission receives and deals with complaints about individual health practitioners, such as doctors, optometrists and acupuncturists, and health service organisations, such as hospitals in NSW.

Complaints and concerns Sydney Children's Hospitals Network

    https://www.schn.health.nsw.gov.au/hospitals/parents-carers/complaints-and-concerns
    The Health Care Complaints Act 1993 NSW. Government Information (Public Access) Act 2009 (GIPA Act—replacing Freedom of Information Act). The Anti Discrimination Act 1977 NSW. Like to provide feedback on this page? ... Sydney Children’s Hospitals Network is a service of NSW Health, part of NSW …

NSW Health Care Complaints Commission healthdirect

    https://www.healthdirect.gov.au/partners/nsw-health-care-complaints-commission
    The Health Care Complaints Commission is an independent body that deals with complaints about health service providers in NSW. This includes complaints about hospitals, medical centers, doctors, nurses or any other health service provider.

Your feedback - Patient care, treatment and concerns

    https://www.health.nsw.gov.au/patientconcerns/Pages/feedback.aspx
    It is important for you and your family to say what you think about the health services you receive in New South Wales - especially if you were not satisfied with them. There are four ways you can raise any questions or concerns about your treatment in hospital or community health service:

Complaints and Compliments - Northern NSW Local Health ...

    https://nnswlhd.health.nsw.gov.au/about/northern-nsw-local-health-district/complaints-and-compliments/
    Complaints and Compliments here are a number of ways you can submit compliments or complaints to us. They can be written or verbal. Consider the following options and select the one that best suits your purpose. After hours complaints should be directed for interim management to the ‘on-call’ senior manager of the particular facility or […]

Complaints about health care in NSW surge, with one ...

    https://www.smh.com.au/national/nsw/complaints-about-health-care-in-nsw-surge-with-one-practitioner-triggering-16-investigations-20171123-gzrfrx.html
    Nov 23, 2017 · Complaints about health care in NSW surge, with one practitioner triggering 16 investigations. ... "Treatment constitutes the largest single source of complaints in NSW public hospitals…

Patient care, treatment and concerns - NSW Health

    http://www.health.nsw.gov.au/patientconcerns/Pages/default.aspx
    Patient expectations. What can you reasonably expect as a patient at a health care facility in NSW? You can expect appropriate treatment for your condition, the best possible care at all times, to be treated with respect, to talk to someone immediately about your concerns.

Complaints - NSW Ombudsman

    https://www.ombo.nsw.gov.au/complaints
    Our complaint handling work is aimed at exposing and eliminating conduct that is illegal, unreasonable, unjust or oppressive, improperly discriminatory, based on improper or irrelevant grounds, based on a mistake of law or fact, or otherwise wrong.

Complaint Management Guidelines - Ministry of Health

    https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/GL2006_023.pdf
    Public Health Units, Public Hospitals, Private Hospitals and Day Procedure Centres, Private Nursing Homes, Tertiary Education Institutes ... complaints handling in the NSW public health system, specifically in health care facilities T. 6 providing direct services to consumers.

Feedback and complaints - Health Consumers NSW

    https://www.hcnsw.org.au/for-patients-carers-families/feedback-and-complaints/
    NSW Health Care Complaints Commission. If the issue is not adequately resolved, consumers have a right to pursue resolution of their complaint through their independent, state-based healthcare complaints authority. In NSW, this is the Health Care Complaints Commission. The Commission:

Managing Complaints and Concerns about Clinicians

    https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2018_032.pdf
    Managing Complaints and Concerns about Clinicians Summary This Policy Directive provides a standard approach for the management of serious complaints and concerns about clinicians working in NSW Health. This Policy and its Procedures are to be used in conjunction with the applicable Policy Directives’

NSW Health looks at hospital complaints process after ...

    https://www.abc.net.au/news/2019-04-18/hospital-mistreatment-claims-not-investigated-patients-claim/11026656
    Apr 18, 2019 · Patients at NSW hospitals claim investigators at the state's health watchdog are ignoring complaints about substandard hospital care, following an ABC investigation into the agency.

Comments Queries and Feedback - Northern NSW Local Health ...

    https://nnswlhd.health.nsw.gov.au/about/northern-nsw-local-health-district/complaints-and-compliments/comments-queries-and-feedback/
    To help esnure your comment, enquiry or feedback gets to the right person as quickly as possible, please tell us which hospital, site or community area that you are wanting to provide this information for.

John Hunter Hospital, Newcastle Service NSW

    https://www.service.nsw.gov.au/nswgovdirectory/john-hunter-hospital-newcastle
    This is a NSW Government Directory listing. Use the information provided to contact the organisation.

NSW healthcare complaints on the rise, system under ...

    https://www.abc.net.au/news/2017-05-08/nsw-healthcare-complaints-on-the-rise/8505720
    A record 6,075 people in New South Wales were unhappy with medical treatments they received in 2015-16, a Health Care Complaints Commission report shows, with medical practitioners the most ...

SWSLHD Camden and Campbelltown Hospitals - - Patient ...

    https://www.swslhd.health.nsw.gov.au/ccq/liaison.html
    If you have any concerns regarding the care you or your family receive at Camden and Campbelltown Hospitals, you are encouraged to speak with the Patient Liaison Officer. Their role is to help you and your family to resolve complaints, investigate any concerns raised and follow up to ensure appropriate changes to organisational protocols and ...

Health Care Complaints Commission - Wikipedia

    https://en.wikipedia.org/wiki/Health_Care_Complaints_Commission
    The New South Wales Health Care Complaints Commission (commonly referred to as the ' HCCC '), is an independent statutory body created by the Parliament of New South Wales, Australia to receive, assess, resolve or prosecute complaints relating to health service providers in New South Wales. The HCCC plays a unique role in maintaining the integrity of the NSW health care system by receiving and ...

Contact Blacktown & Mount Druitt hospitals - WSLHD

    https://www.wslhd.health.nsw.gov.au/Blacktown-Mount-Druitt-Hospital/Contact-Us
    Mount Druitt NSW 2770 (02) 9881 1555 (main telephone) (02) 9881 1677 (bookings & admissions) ... carer or family member at Blacktown or Mount Druitt hospitals, we want to know what matters to you. ... We aim to investigate and resolve complaints within 35 days. Once the complaint is resolved, you will be informed of any decisions made and ...



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