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https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect …Location: Brisbane City QLD 4000
https://www.health.gov.au/health-topics/aged-care
Feb 17, 2020 · Health topics; Aged care . Aged care provides support to older people to help them with everyday living and other needs. Find out about what services we fund, how older Australians can access them, and what service providers need to do to deliver our aged care programs.
https://www.agedcarecrisis.com/opinion/articles/416-review-of-the-aged-care-complaints-investigation-scheme
Oct 30, 2009 · Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009 This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively.
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub322.pdf
Department of Health & Ageing, the Aged Care Complaints Investigation Scheme (CIS) and/or the Aged Care Ombudsman about aged care complaints and concerns. Advocacy assistance and support is provided in several ways: • Telephone advice leading to self-advocacy • Telephone advocacy directly to care management or senior staff on
https://agedcarecrisis.com/images/subs/sub_CIS_Aug09.pdf
Re: Complaints Investigation Scheme (CIS) Introduction Aged Care Crisis (ACC) supports any adjustments/changes to the Aged Care Act (1997), including the Investigation Principles 2007, which will provide further protection for vulnerable frail older people. ACC is …
https://www.mycommunitydirectory.com.au/Outlet/100336/Aged_Care_Complaints_Investigation_Scheme
General Ageing Services The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. ...Location: Brisbane City QLD 4000
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub138-attachment1.pdf
Submission to the Department of Health and Ageing, Office of Aged Care Quality and Compliance Review of the Aged Care Complaints Investigations Scheme The National LGBT Health Alliance welcomes the Department of Health and Ageing’s review of the aged care complaints investigations scheme. We call on the Department to explicitly address the
https://www.bmartin.cc/dissent/documents/health/agereport2009b.html
Mistrust in the outcome of a complaints investigation can be a powerful motivation for further examination through external review of the decisions. Creating a professional and trustworthy complaints scheme requires dedication and focus. -----The scheme as currently designed is fragmented throughout many layers in the Department. (Page 30)
https://www.health.gov.au/
Information for the general public and the health and aged care workforce about the Australian Government's health policies, ... Ageing and aged care. We provide information on aged care services to older people, carers, service providers, assessors and other health professionals. ...
https://apo.org.au/node/21021
Apr 19, 2010 · The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.Cited by: 1
http://anf.org.au/documents/submissions/ANF_Sub_Aged_Care_CIS_Review.pdf
Australian Nursing Federation Submission to Department of Health and Ageing in response to Discussion paper on Aged Care Complaints Scheme: Proposed Complaints management Framework March 2011 1. Introduction The ANF provided a submission to …
https://www.ombudsman.gov.au/__data/assets/pdf_file/0008/30113/review_of_the_aged_care_complaints_investigation_scheme.pdf
The Commonwealth Ombudsman has jurisdiction to investigate complaints about Australian Government agencies. It has no direct jurisdiction over aged care service providers but it does have jurisdiction over the Department of Health and Ageing (the Department), and its Aged Care Complaints Investigation Scheme (CIS), as well as
https://au.linkedin.com/in/louise-nava-22484113
View Louise Nava’s profile on LinkedIn, the world's largest professional community. ... Resolution Officer, Aged Care Complaints Scheme at Department of Health and Ageing Sydney, Australia 6 connections. ... Resolution Officer, Aged Care Complaints Scheme at Department of Health and Ageing. Investigation Officer, Complaints Investigation ...Title: Resolution Officer, Aged Care …
https://www1.health.gov.au/internet/main/publishing.nsf/Content/fraud
Fraud investigation Fraud against the Australian Government is defined as 'dishonestly obtaining a benefit, or causing a loss, by deception or other means'. We have investigators in each state who investigate fraud by health professionals against the Medicare program, the Pharmaceutical Benefits Scheme and other government program.
https://naca.asn.au/wp-content/uploads/2018/11/Respolving-Aged-Care-Complaints-June-2009.pdf
The Aged Care Complaints Investigation Scheme (CIS) is operated by the Commonwealth Department of Health and Aging (DoHA) to resolve complaints about Commonwealth funded aged care services (nursing home or hostel and community aged care packages). Information pertaining to the Aged Care CIS is available on the Departmental website.
https://www.dss.gov.au/sites/default/files/documents/12_2014/d1035-what_can_it_do.pdf
Complaints Scheme Phone 1800 550 552* Write Aged Care Complaints Scheme Department of Health and Ageing GPO Box 9848 In your capital city Online agedcarecomplaints. govspace.gov.au All information in this publication is correct as at April 2013 D1035 April 2013 * 1800 calls are free from fixed lines; however calls from mobiles may be charged.
https://www.australianageingagenda.com.au/2011/09/01/a-spring-clean-for-the-complaints-scheme/
Sep 01, 2011 · The Department of Health and Ageing (DoHA) says the name change is important because it provides a clearer indication that concerns can be resolved in a range of ways, and not just by investigation. ... complaints-investigation-scheme, department-of-health-and-ageing, doha.
http://www.cha.org.au/images/submissions/CIS.%20Aug%2009.pdf
The current Complaints Investigation Scheme (CIS) is structurally flawed and poorly administered. Its underlying philosophy and operation is punitive, divisive and disenfranchises all involved. This has resulted in the power for the Department of Health and Ageing to commence regulatory action against
https://www.anao.gov.au/sites/default/files/201213%20Audit%20Report%20No%2010.pdf
Managing Aged Care Complaints Department of Health and Ageing Australian National Audit Office. ANAO Audit Report No.10 2012–13 Managing Aged Care Complaints 2 …
https://www.parliament.nsw.gov.au/committees/DBAssets/InquirySubmission/Body/47714/Submission%200085.pdf
Department of Health & Ageing, the Aged Care Complaints lnvestigation Scheme (CIS) andlor the NSW Aged Care Ombudsman about aged care complaints and concerns. Advocacy assistance and support is provided in several ways: Telephone advice leading to self-advocacy Telephone advocacy directly to care management or senior staff on
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