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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · The figures mean on average 571 written complaints were made every day. The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care. It shows a 9.7 per cent increase in written complaints to GP and dental practices 4 compared with the previous year.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the commitments the NHS has made …Author: Department of Health And Social Care
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
NHS hospital complaints. ... Before you’re discharged, you have the right to ask for a review of the decision which has been made about whether you qualify for NHS continuing healthcare; discrimination, for example, you’re not given proper treatment because of your disability or age. This is against the law; hospital visits. For example ...
https://www.nursingtimes.net/news/reviews-and-reports/rise-in-complaints-made-against-under-pressure-midwives-06-09-2018/
Complaints against midwives in NHS secondary care services in England have risen more sharply than any other profession, new data reveals. NHS Digital figures, published today, show 3,785 written grievances were lodged against midwives working in hospital and community health settings during 2017-18, a rise of 11% from 3,411 the previous year.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward ...
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent to share the complaint with that service in order to investigate it. It will speed up the process if you include the following line in your complaint: ... NHS England will acknowledge all complaints no later than the third working ...
https://www.bma.org.uk/advice/employment/complaints/dealing-with-complaints
May 30, 2019 · Complaints and disciplinary action. The NHS complaints process requires a clear separation of complaints from disciplinary action. Where a decision is made to embark upon a disciplinary investigation, action under the complaints procedure on any matter which is the subject of that investigation must stop.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · Complaints made by one NHS body against another. Complaints made by employees relating to their work for an NHS body. Oral complaints resolved to the complainant's satisfaction within one working day. Complaints about something that has previously been complained about and resolved.
https://www.ombudsman.wales/blog/2018/08/17/record-nhs-complaints-made-to-ombudsman/
Complaints made to the Public Services Ombudsman for Wales about Welsh NHS bodies hit a record high last year, new figures show. The Ombudsman’s Annual Report and Accounts for 2017/18 reveal that complaints against NHS bodies (which include Health Boards and Trusts, GPs and dentists) increased by 7% on the previous year – rising from 863 to ...
https://www.eveningexpress.co.uk/fp/news/local/more-than-700-complaints-made-against-nhs-grampian-in-first-six-months-of-year/
More than 700 complaints were made against NHS Grampian in the first six months of the year. The health board received a total of 764 complaints and 244 compliments between January and June ...
https://nhscomplaintsadvocacy.org/raising-concerns/
Formal complaints about the NHS are usually made in writing, however NHS providers should be able to take your complaint verbally if required. If your complaint is about a hospital this should be made to the Chief Executive of the NHS Trust. You can also choose for the Commissioner of the service you are complaining about to handle your ...
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · Other reasons for complaints in this period included staff attitude and behaviour, which were factors in two out of 10 complaints. The report outlines how many unresolved complaints the Parliamentary and Health Service Ombudsman investigated for every acute trust in England and the final decision made.
https://www.ombudsman.org.uk/making-complaint
Complaints about the NHS in England: Quarter 1 2019-20; Performance against our Service Charter 2018/19 Quarter 4 (January to March) Performance against our Service Charter 2019/20 Quarter 1 (April to June) Performance against our Service Charter 2019/20 Quarter 2 (July to September)
https://www.youtube.com/watch?v=ldnHs7Fdsm4
May 10, 2011 · The NHS Complaints procedure was revamped in 2009 and in many ways it is much easier now to make a formal complaint. More about the new NHS Complaints Procedures introduced in …
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