Complaints Policy Nhs 2009

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NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.

Complaints, Concerns and Compliments Policy - CPFT

    https://www.cpft.nhs.uk/Documents/Complaints%20Concerns%20and%20Compliments%20Policy.pdf
    The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 set out to sustain public confidence in the regulation of healthcare professionals. These regulations are the legislative framework for managing complaints against NHS bodies, all statutory

The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
    15 for the handling and consideration of any complaints made on or after 1st April 2009. (2) The reference in sub-paragraph (1)(a) to the National Health Service (Complaints) Regulations 2004 is a reference to those Regulations as they had effect on 31st March 2009 and as …

The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/contents/made
    These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.

Introduction to the NHS complaints procedure - The MDU

    https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
    May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).

Complaints Policy - surreyandsussex.nhs.uk

    https://www.surreyandsussex.nhs.uk/wp-content/uploads/2018/06/Complaints-Policy-para-4-6-revision-agreed-December-2017.pdf
    4.14. NHS Complaints advocacy NHS complaints advocacy has a statutory role in helping complainants at each stage of the process. The service is independent of the NHS, free and confidential. The purpose of the service is to: advise people how to complain; support people through the formal complaints process;

Concerns and complaints policy and procedures - uhs.nhs.uk

    http://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
    and National Health Service Complaints (England) Regulations 2009, and meets the requirements of the NHS Constitution. The policy makes clear what people should expect when they complain (NHS Constitution) and supports a culture of openness, honesty and transparency (Duty of Candour). Trust

MANAGING CONCERNS AND COMPLAINTS POLICY ... - …

    https://www.solent.nhs.uk/media/1297/managing-concerns-and-complaints-policy.pdf
    Managing Concerns and Complaints Policy and Procedure Page 7 of 27 5. COMPLAINTS THAT CANNOT BE DEALT WITH UNDER THIS POLICY 5.1 The Following Complaints will not be dealt with under the NHS Complaints Regulations 2009  A Complaint made by any NHS organisation or private or independent provider or responsible body.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care

Dignity in care - Complaints - scie.org.uk

    https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
    The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning.

Complaints Policy and Procedures - NHS Milton Keynes CCG

    http://www.miltonkeynesccg.nhs.uk/resources/uploads/files/NHS%20MK_N%20Complaints%20Policy%20_%20Procedure%20final%20version.pdf
    3.3 NHS MK&N Complaints Service The Complaints Service is part of a widerange of services (known as the Commissioning Support ub) that provides services to NHS MK&N Cluster H Organisation and CCGs approaching authorisation.

Complaints Policy and Procedure - enhertsccg.nhs.uk

    https://www.enhertsccg.nhs.uk/sites/default/files/documents/Sep2015/ENHCCG-Complaints-Policy-2015-FINAL.pdf
    Complaints Policy and Procedure – version 1 NHS East and North Hertfordshire Clinical Commissioning Group Page 5 of 45 5.2 Timescales for making a complaint 14 5.3 Framework for dealing with complaints 14 5.4 Risk Assessment 14 5.5 First Stage – Local Resolution 15 5.6 5.7 Second Stage – Handling and Consideration of Complaints

Complaints Policy and Procedure - …

    https://www.farehamandgosportccg.nhs.uk/Downloads/Final%20complaint%20policy.pdf
    3.5 From April 2009 there is a single approach for dealing with complaints about the NHS and Adult Social Care Services. The complaints approach is structured around three main principles: listening, responding and improving.

Complaints Policy (Complaints, Concerns, Comments and ...

    https://www.eastamb.nhs.uk/Policies/corporate/complaints-policy.pdf
    EEAST must comply with the NHS Complaints (England) Regulations 2009 and also meet the Care Quality Commission registration requirements as specified in Regulation 19.

Our Complaints Procedure The Local Authority Social ...

    https://www.mydentist.co.uk/docs/default-source/Patient-information/Customer-feedback/complaints-leaflet_england-v1-0.pdf
    If you would like assistance in making a complaint NHS patients may wish to contact the advocacy service POhWER on 0300 456 2370 or the Dental Complaints Service (Private Patients only) Helpline. 020 8253 0800. There may be other advocacy services in the area and details of these can be

The NHS Complaints Regulations - Dental Protection

    https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
    The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.

Damning report finds ‘serious failings’ in NHS mental ...

    https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
    Mar 20, 2018 · Denis Campbell Health policy editor. ... In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to …Author: Denis Campbell

Customer Care and Complaints Policy - NHS Dorset CCG

    https://www.dorsetccg.nhs.uk/wp-content/uploads/2019/03/Customer-care-and-complaints-policy.pdf
    This document sets the policy for NHS Dorset Clinical Commissioning Group with regard to its legal obligation to comply with the provisions of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (SI 20009/309)1.



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