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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
The PHSO makes the final decision on complaints that haven't been resolved by NHS England. You can call on 0345 015 4033 or use the PHSO's secure online form to raise your complaint (this only applies to NHS services in England). You can find further information and support for making a complaint from:
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
https://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
NHS complaints procedure. Please note, this page is intended for community pharmacy owners. If you are a patient or member of the public who wishes to raise an issue about a pharmacy, the first step is to speak to a member of the pharmacy team directly.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology. You will also receive an explanation of any lessons learned or changes that will ...
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · *NHS Digital 1 must be quoted as the source of these figures *Regional data are available within this report 14 September 2017 There were 208,400 written complaints received by the NHS during 2016/17 2 - up 4.9 per cent on the previous year, NHS Digital figures released today show.. The figures mean on average 571 written complaints were made every day.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services. If you would like to tell us about this, please use the links below: ...
https://www.nhsbsa.nhs.uk/information-patients/how-complain-about-your-dentist
NHS dental services in England. If you want to complain about NHS dental treatment, you should make your complaint directly to your dentist. If you are not happy with the result, you can find out how to give more feedback: Feedback and complaints about the NHS in England. More information about primary care services is available at:
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.voiceability.org/about-advocacy/nhs-complaints-advocacy/
What is NHS Complaints Advocacy? The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS). Most of us use the NHS at some point in our lives and many of us use them quite regularly.
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
If you are seeking financial redress for, perhaps, lost property, damaged goods or loss of earnings, it would be worthwhile asking the NHS complaints team how to make a claim as NHS Boards have the power to offer financial redress. You can ask the Patient Advice and Support Service (PASS) for help. Time limits for making a complaint
https://www.youtube.com/watch?v=cY0P8d9I9tE
Jan 09, 2015 · If you have a complaint about an NHS healthcare service, this short video will help you direct your complaint to the right place. It also explains where you can get help to make your complaint.
https://www.nhsaaa.net/publications/information-leaflets/
NHS Ayrshire & Arran jobs; Feedback and complaints; Hospitals; Services A to Z; Better Health Latest Updates; Health Inequalities; Better Health Hub; Publications Publications A-Z; Information leaflets; Translated Leaflets A to Z; News Latest news; Latest media responses; Stop …
https://www.gov.uk/government/publications/leaflet-and-poster-on-nhs-dental-services
Apr 26, 2012 · Leaflet and poster on NHS dental services ... Added a link to NHS Choices website, which includes a poster and leaflet outlining dental services and charges from 1 April 2016.Author: Department of Health And Social Care
https://www.bmj.com/content/328/7430/10.5
Jan 01, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and lack of liaison between services.Cited by: 22
https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms
Before you download a complaint form Please make sure that we are the right organisation to look at your complaint and that it is ready for us. If you are not sure, our complaint checker tool 'Can we look into your complaint?' will help you. It only takes a few minutes.
https://www.shb.scot.nhs.uk/board/pfpi/feedbackposters.asp
NHS Shetland is continually looking to make improvements to its services based on feedback received from patients, relatives, carers, public and staff. Here are some examples of how we are using patient feedback, gathered via patient satisfaction surveys for example, to make improvements to services:-
https://www.nhsinform.scot/care-support-and-rights/health-rights/patient-charter/the-charter-of-patient-rights-and-responsibilities
Feedback, complaints and my rights: your rights to have a say about your treatment or care and to have any concerns and complaints dealt with; Who can use the charter. The charter is for everyone who accesses and uses NHS services and support in any part of Scotland. That includes patients, their carers, family members and NHS staff.
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