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https://www.iata.org/en/policy/consumer-pax-rights/consumer-protection/
The interpretative guidelines are an important step to ensure that EU 261 is applied with greater consistency across Europe. The industry’s issues with EU 261, however, remain unsolved. Revisions to the regulation proposed in March 2013 would help to provide a better balance between passenger rights and airline obligations.
https://en.wikipedia.org/wiki/Airline_complaints
Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during …
https://consumer.findlaw.com/travel-rules-and-rights/how-to-file-a-complaint-against-an-airline.html
Passenger complaints filed with the Federal Aviation Administration (FAA) and the U.S. Department of Transportation are recorded. These complaints are then used to evaluate individual airlines and the wider airline industry. For example, the Department of Transportation publishes a monthly Air Travel Consumer Report that relies on customer ...
https://fas.org/sgp/crs/misc/R43078.pdf
Airline Passenger Rights: The Federal Role in Aviation Consumer Protection Congressional Research Service Summary The 1978 deregulation of the airline industry in the United States eliminated federal control over many airline business practices, including pricing and domestic route selection. However, theAuthor: Rachel Y. Tang
https://www.aviationcomplaints.gov.au/airline-customer-service
If the issue is not resolved directly with the airline, the Airline Customer Advocate (ACA) provides free and independent service to eligible customers of major Australian airlines. The ACA facilitates the resolution of unresolved complaints for Jetstar, Qantas, Regional Express, Tigerair and Virgin Australia. Submit a complaint on airline services
https://oag.ca.gov/consumers/general/airlines
Tracking an Airline’s Performance. The DOT publishes a monthly Air Travel Consumer Report that is designed to assist consumers with information on the quality of services provided by the airlines. The report contains detailed information about flight delays, mishandled baggage, oversold flights, and other consumer complaints.
https://repository.lib.fit.edu/bitstream/handle/11141/1108/LU-THESIS.pdf?sequence=1&isAllowed=y
research of consumer complaints in commercial airline industry because a majority of the predominant research concentrates on the consumer complaint behaviors in market places such as restaurant, hospital, hotel, and shopping mall.
https://www.usatoday.com/story/todayinthesky/2013/04/08/airlines-on-time-complaints/2063257/
Apr 08, 2013 · The U.S. airline industry has gotten better but passenger complaints are on the rise. ... Nonetheless, consumer complaints were up from 1.19 per 100,000 passengers in 2011 to …
https://airconsumer.dot.gov/escomplaint/ConsumerFormConfirmation.cfm
Complaints are also charged to the company in question in our monthly complaint report, which is distributed to the industry and made available to the news media and the general public so that both consumers and air travel companies can compare the complaint …
https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.
https://www.npr.org/sections/thetwo-way/2017/04/10/523271440/have-an-airline-complaint-don-t-call-the-airline-tell-the-dept-of-transportation
Apr 10, 2017 · "All complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report.
https://www.marketwatch.com/story/consumers-gripes-with-airlines-have-skyrocketed-2017-06-15
Jun 26, 2017 · The uptick in consumer complaints also came as the airline industry began to grapple with a host of high-profile embarrassments, including the violent removal of a …
https://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/a-blowback-in-indias-booming-aviation-industry-surge-in-consumer-complaints/articleshow/61705471.cms
Nov 19, 2017 · A blowback in India's booming aviation industry: Surge in consumer complaints For the second time this year, air travel volume breached the one crore monthly mark, with 1.04 crore passengers flying domestic airlines in October.
https://www.arcjournals.org/pdfs/ijmsr/v3-i10/8.pdf
Complaints A complaint from a consumer is an overt manifestation of dissatisfaction (Resnik, &Hermon, 1983). A complaint has been defined as an action taken by an individual, which involves communicating ... To make the inventory of common complaints in airline industry,Author: Maria Fatima De Souza alias Fatima Sousa, Purva Hegde Desai
https://www.usa.gov/travel-complaint
Complaints About Travel. You can direct most complaints related to travel to: Your state consumer protection office. The Federal Trade Commission (FTC) Your local Better Business Bureau. Consult a licensed attorney, or file a case in a local small claims court if …
https://www.iata.org/en/policy/consumer-pax-rights/
Consumer & Passenger Issues The aviation industry recognizes that regulation benefits consumers and the industry alike by providing clarity and certainty for all. But where regulation is poorly designed or enforced, it can induce confusion rather than clarity and add expense without creating value.
http://www.ipedr.com/vol76/012-ICEFR2014-F105.pdf
Airline industry is highly competitive and customers are most important factor of the traveling process. Besides enhancing service quality, flight safety. Customer satisfaction is the most important strategies of the airlines (Fried, 1989; Gardner, 2004; Zaid, 1995) [1], [2], [3]. Customer complaints serve as a critical
https://www.choice.com.au/travel/on-holidays/airlines/articles/airline-complaints-the-need-for-an-ombudsman-120218
Budget airline Jetstar received 40% of all complaints made to CHOICE's flight delay and cancellations tool, prompting calls for the creation of an industry ombudsman to help enforce the rights of consumers.. The survey findings follow a damning report from the Australian Competition and Consumer Commission (ACCC) that questioned the legalities of the redress programs used by airlines.
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