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https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs
Data on Written Complaints in the NHS 2019-20 Quarter 2 [NS] This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2009-10
Aug 25, 2010 · Data on Written Complaints in the NHS - 2009-10. ... The number of written complaints about hospital and community health services has increased by 13.4 per cent from 89,139 in 2008-09 to 101,077 in 2009-10. This is the largest increase since data was first published annually (1997-98). ...
https://cdn.ps.emap.com/wp-content/uploads/sites/3/2017/09/Data_on_Written_Complaints_in_the_NHS_2016-17_Report.pdf
All NHS Written Complaints: (Hospital and Community Health Services and Primary Care) Table 1a: All NHS Written Complaints, 2006-07 to 2016-17, England . The total number of all reported written complaints in 2016- 17 was 208,415. The NHS England region local offices with the highest overall percentage increases in written complaints were:
http://swemgovdocs.blogs.wm.edu/2010/09/03/data-on-written-complaints-in-the-nhs-2009-10/
Sep 03, 2010 · Reports that the number of written complaints about hospital and community health services in England increased by 13.4% from 89,000 in 2008-09 to 101,000 in 2000-10. This is the largest increase since data was first published annually in 1997-98. Provides details about service areas which drew the most complaints. From the National Health ...
https://www.sciencedirect.com/science/article/pii/S0195670112001302
Formal complaints to the NHS. The number of written complaints about NHS hospital and community health services has increased annually by an average of 1.1% since 1997/8. However, the largest yearly increase of 13.4% occurred recently, rising from 89,139 in 2008/9 to 101,077 in 2009/10.Cited by: 12
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20Complaints%20Report%202017-2018.pdf
NHS Digital collects data from all NHS organisations and produces a quarterly national report on this data. The distinction between a ‘concern’ and a ‘complaint’ can be challenging, both are expressions of dissatisfaction and require a response. Formal complaints are those that require a degree of investigation and a written response.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4112446/
May 29, 2014 · Patient letters of complaint. Patient complaints usually refer to an ‘expression of grievance’ and ‘dispute within a health care setting’. 10 They are often formal letters written to a healthcare organisation (or regulator) after a threshold of dissatisfaction with care has been crossed. 11 Typically, complaints are made by patients or families. 12 To resolve complaints, healthcare ...Cited by: 180
https://www.bmj.com/content/341/bmj.c4735
Sep 01, 2010 · NHS foundation trusts should be forced to submit data on patients’ complaints to the NHS Information Centre, as other trusts have to do, critics have said. The call is in response to data published on 25 August by the NHS Information Centre showing that 18 of the 130 foundation trusts did not submit any information on patients’ written complaints because, unlike for traditional NHS trusts ...Author: Adrian O’Dowd
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
How to complain to the NHS You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution . The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation .
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.Author: Department of Health And Social Care
https://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
NHS Complaint Regulations (2009). All concerns, whether resolved by the next working day or not, will be recorded and reported and are reviewed, collated and analysed along with the data recorded from complaints. 1.4.2 Complaint A complaint can be defined as any expression of dissatisfaction, or a perceived grievance or injustice.
https://www.nursingtimes.net/roles/nurse-managers/using-compliments-to-measure-quality-18-02-2011/
Using compliments to measure quality. ... A compliments grid was created based on themes from the complaints department annual report 2009-10. This recorded the number of compliments received, and the ways staff were thanked across the trust. ... Department of Health (2009b) The Local Authority Social Services and National Health Service ...
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints/Pre-2009-10/FamilyHealthServiceComplaints-by-LocalHealthBoard-ServiceArea
StatsWales > Health and social care > NHS performance > Complaints > Pre 2009-10 > Family Health Service complaints by Local Health Board and service area ... Open Data; Hlth1704: Complaints about Family Health Services in Wales ... Services are provided in a variety of ways but all written complaints received about the services have been included.
https://www.ombudsman.org.uk/sites/default/files/NHS_Complaint_stats_report_2014-15.pdf
Overview of complaints about acute trusts 2 Complaints totals are the sum of complaints about inpatient and outpatient acute services and A&E services. Data taken from the Health and Social Care Information Centre (HSCIC) report ‘Data on Written Complaints in the NHS 2013‑14’ available at:
https://www.westhertshospitals.nhs.uk/foi_publication_scheme/documents/trust_policies/G029-Complaints_Concerns_Handling_Policy_v3.pdf
Health 2009). NHS Constitution (Department of Health 2009). Health and Social Care Act 2012. Being Open – communicating patient safety incidents with patients and their carers (NPSA, 2009). Review of the NHS Hospital Complaints System – Putting Patients Back in …
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints/Pre-2009-10/HospitalAndCommunityHealthServicesComplaints-by-Subject-Year
Information is compiled from the KO41(A) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
https://cdn.ps.emap.com/wp-content/uploads/sites/3/2011/02/220211Using-compliments-to-measure-quality.pdf
Author Sally Ashton is project lead for the Productive Mental Health Ward programme, 2Gether Foundation Trust, Gloucester. Abstract Ashton S (2011) Using compliments to measure quality. Nursing Times; 107: 7, 14-15. Collecting positive feedback can increase
https://blogs.bmj.com/bmj/2019/09/13/anthony-montgomery-connecting-healthcare-professionals-wellbeing-and-clinical-practice/
Sep 13, 2019 · The logic of connecting healthcare professionals’ wellbeing and the enhancement of clinical practice should be obvious when we consider the substantial evidence-base which shows that how we perform is symbiotically linked with how we feel. [1,2] The fact that this connection has received inadequate attention in medical curricula and professional development is rooted in the myth of the ...
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