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https://www.bma.org.uk/connecting-doctors/the_practice/b/weblog/posts/how-to-handle-patient-complaints
Nov 12, 2015 · Details of an advocacy service, e.g., the NHS Complaints Advocacy Service To negotiate a plan, consider if you are able to make contact with the complainant. If yes, speak directly and have a template plan that you complete.
https://www.portsmouthccg.nhs.uk/Downloads/Portsmouth%20CCG/VexatiousComplaints.pdf
To provide staff with a clear and fair process for dealing with situations where a complainant might be considered to be vexatious and to recommend ways of handling those situations. The term “vexatious” covers those people considered to be persistent, habitual or prolific complainants.
https://www.londonambulance.nhs.uk/document-search/habitual-or-vexatious-complainants-or-enquirers-procedure/
NHS complaints procedures, for example through local resolution, conciliation, and involvement of independent advocacy as appropriate. 2.4 Judgement and discretion must be used in applying the criteria to identify potential habitual or vexatious complainants and in deciding the action to be taken in specific cases.
https://www.hrlaw.co.uk/site/infobank/infobankarticle/top_tips_for_dealing_with_vexatious_or_serial_complaints
Top tips for dealing with vexatious or serial complaints Many employers have had to deal with the kind of employee who persists unreasonably with their complaints, or makes complaints in order to make life difficult for the employer rather than genuinely to resolve a grievance.
https://www.bmj.com/content/324/7330/167.2
Jan 19, 2002 · EDITOR—A letter in GMC News asked what the General Medical Council's strategy was for dealing with frivolous complaints.1 It generated a far from reassuring reply2 that is at odds with what the NHS ombudsman believes is needed.3 The time taken for most complaints to be dealt with is already a matter for concern, and doctors increasingly face suspension by their employer when under ...Cited by: 10
https://www.cntw.nhs.uk/content/uploads/2017/01/CCC-PGN-02-VexatiousComplainant-V01-ExtRevOct16-Iss4-IssMay16.pdf
vexatious, in that they persist unreasonably with their complaints, or make complaints in order to make life difficult for Northumberland, Tyne and Wear NHS Foundation Trust (the Trust) rather than genuinely to resolve a grievance.
https://www.mddus.com/resources/resource-library/risk-alerts/2013/march/serial-complainers
Mar 28, 2013 · MDDUS advice in dealing with vexatious complainants is first to open a dialogue. Invite the patient to attend the practice for a discussion and try to get at the root of the problem. Sometimes there may be some underlying issue, such as a previous grievance.
https://www.gmc-uk.org/-/media/documents/Vexatious_complaints_final_March_2017.pdf_69839920.pdf
If a complaint is deemed to be vexatious, the Head of CRT will respond directly to the complainant explaining why it is thought to be so, and explaining that the complaint will be closed with no further action. The Head of CRT will also consider if the making of a vexatious complaint also requires the application of a restriction on communication under
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment.
https://www.wwl.nhs.uk/Library/FOI/Requests/2016_2017/Oct_2016/TW10-021_SOP_2_Handling_Habitual_Vexatious.pdf
2.1 Complaints about Wrightington, Wigan and Leigh NHS Foundation Trust services are dealt with in accordance with Trust complaints procedures. During this process Trust staff inevitably have contact with a small number of complainants who absorb a disproportionate amount of Trust resources in dealing with their complaints. The
http://www.hacw.nhs.uk/EasySiteWeb/GatewayLink.aspx?alId=8936
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https://www.gloucestershireccg.nhs.uk/wp-content/uploads/2014/07/66_GCCG_Complaints-and-Feedback-Policy-20_04_17.pdf
1.3. This document gives staff a clear framework on how to deal with complaints and feedback about NHS staff and services in Gloucestershire. It also provides contextual information on national regulations as well as confirming how GCCG meets those regulations. It also incorporates the ‘Vexatious Complainants’ policy. 1.4.
https://www.nhsggc.org.uk/media/241729/nhsggc_complaints_policy.pdf
NHS Greater Glasgow and Clyde Complaints Policy and Procedure . Foreword . Our complaints policy and procedurereflects NHS Greater Glasgow and Clyde’s commitment to welcoming all forms of feedback, including complaints, and using them to improve services, to address complaints in a personcentred way and to respect the rights -
https://ico.org.uk/media/for-organisations/documents/1198/dealing-with-vexatious-requests.pdf
Dealing with vexatious requests (section 14) 20151218 Version: 1.3 ICO lo Dealing with vexatious requests (section 14) ... reference, as our experience of dealing with section 14(1) complaints suggest that these are some of the typical key features of a vexatious request. 24. Please bear in mind that this is not a list of qualifying criteria.
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · The practice should also inform their LMC if they feel that the complaints system is being abused. However, this does not diminish concerns about vexatious complaints that are made to NHS England. Once again, if the practice feel they are being unfairly treated by NHS England, they should make their concerns known to their LMC.
https://scottishborders.moderngov.co.uk/Data/Scottish%20Borders%20Council/201404241000/Agenda/Item%20No.%2011%20-%20Vexatious%20Complaints%20%20Correspodence%20Policy%20Guidelines%20Appendix%202.pdf
Guidelines for the Vexatious Complaints & Correspondence Policy 4 t) make the same complaint repeatedly, perhaps with minor differences, after the complaints procedure has been concluded, and insist that the minor differences make these 'new' complaints which should be put through the full complaints procedure
https://www.croftons.co.uk/insight/2017/03/22/dealing-with-vexatious-complainants/
Mar 22, 2017 · Having a specific policy and robust procedures can help better identify unreasonable, persistent or vexatious complaints, ensure complaints are dealt with quickly and fairly, distinguish between genuine complaints and customers who are difficult and unreasonable, protect staff from exposure to unnecessary stress, and give staff confidence to tackle behaviour by, for example, …
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1122077/
Jan 19, 2002 · GMC must recognise and deal with vexatious complaints fast. ... Editor —A letter in GMC News asked what the General Medical Council's strategy was for dealing with frivolous complaints. 1 It generated a far from reassuring reply 2 that is at odds with what the NHS ombudsman believes is needed. 3 The time taken for most complaints to be dealt ...Cited by: 10
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