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Dental Complaints Service 37 Wimpole Street London W1G 8DQ Please read about What we can help with for further information about the role of the Dental Complaints Service. For other organisations that may be able to assist you, please visit our helpful links page.
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
What we do The General Dental Council (GDC) is the UK-wide statutory regulator of the dental team. Our organisation Find out about who we regulate, our statutory functions and our 2020 - 2022 corporate strategy - Right time Right place Right touch.
https://www.gdc-uk.org/raising-concerns/raising-concerns-about-dental-treatment/should-i-raise-a-concern/dental-complaints-service
As private patients do not have access to the protections provided by the NHS complaints system, the General Dental Council (GDC) makes the Dental Complaints Service (DCS) available to provide a free and impartial mechanism for resolving patient complaints about private dental care.
https://www.gdc-uk.org/docs/default-source/files-for-egdc/customercomplaintsbooklet-(1).pdf
GENERAL DENTAL COUNCIL www.gdc-uk.org . How to make a complaint about the General Dental Council . If we make a mistake or our service does not meet your expectations, we want to know so that we can take action.
https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients
You are complaining about private dental care provided in the UK ... The only organisation that the DCS will disclose information to without your consent is the General Dental Council (GDC). ... dental records and radiographs relating to your complaint to the Dental Complaints Service (DCS). ...
https://contactus.gdc-uk.org/Complaint/Process/1
The General Dental Council (GDC) can look into serious concerns about the ability, health or behaviour of a dental professional that suggest the professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession.
https://www.gdc-uk.org/contact-us
What we do The General Dental Council (GDC) is the UK-wide statutory regulator of the dental team. Our organisation Find out about who we regulate, our statutory functions and our 2020 - 2022 corporate strategy - Right time Right place Right touch.
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
If your complaint is not resolved satisfactorily, you may want to consider contacting the General Dental Council, which sets standards of conduct and regulates all dental professionals in the UK. It may be able to investigate your concerns. You can also contact the Dental Complaints Service on 020 8253 0800 (Monday to Friday, 9am to 5pm) or visit its website for more information. Read the answers to more questions about dental health…
What we do The General Dental Council (GDC) is the UK-wide statutory regulator of the dental team. Our organisation Find out about who we regulate, our statutory functions and our 2020 - 2022 corporate strategy - Right time Right place Right touch.
https://www.dcnz.org.nz/patients-the-public-and-employers/concerns-and-complaints-for-patients/
Complaints to the Dental Council You can make a written complaint to the Dental Council about an oral health practitioner at any time. If the complaint indicates that a health consumer has been affected, we must refer the complaint to the HDC for first consideration. The HDC may or may not proceed to investigate the complaint.
https://standards.gdc-uk.org/Assets/pdf/Standards%20for%20the%20Dental%20Team.pdf
General Dental Council Standards for the Dental Team ... 5 Have a clear and effective complaints procedure 6 Work with colleagues in a way that is in patients’ best interests 7 Maintain, develop and work within ... training updates issued by the Resuscitation Council (UK).
https://www.dentalprotection.org/docs/librariesprovider4/dental-advice-booklets/dental-advice-booklet-complaints-handling-england.pdf
outcome. In the UK, the NHS has created a complaints system (available free of charge) for patients who are dissatisfied with NHS treatment. In addition the Dental Complaints Service can assist private dental patients and dental professionals resolve complaints about private dental services (dentalcomplaints.org.uk).
https://contactus.gdc-uk.org/
Concern about a dental professional Concern about illegal or unregistered practice Dental Complaints Service - resolution service for private dental treatment complaints I want to complain about the General Dental Council
https://olr.gdc-uk.org/SearchRegister/SearchResults
To confirm whether a dental professional is registered with us and able to practise in the UK, you can search our Registers below. These are updated daily. We do not hold information on whether a person works in the NHS or private practice.
https://ddujournal.theddu.com/issue-archive/issue-4/gdc-complaints---picking-apart-the-process
The General Dental Council (GDC) is responsible for the registration of dentists, dental hygienists, dental therapists, dental technicians, clinical dental technicians, orthodontic therapists and dental nurses in the UK. If a complaint about a registrant is made to the GDC, it is statutorily obliged by the 1984 Dentists Act to investigate.
https://www.which.co.uk/consumer-rights/advice/how-can-i-complain-about-a-dentist
All NHS and private dentists practicing in the UK should be registered with the GDC, as it regulates dental professionals across the UK. The GDC does not get involved in complaints that are being managed locally, does not resolve complaints and does not award compensation. You can visit their website if you want to report your dentist.
https://standards.gdc-uk.org/pages/principle5/casestudies/casestudy1.aspx
If despite your best efforts to resolve the complaint the patient remains dissatisfied, tell them about other avenues that are open to them such as the Dental Complaints Service or the local NHS (or equivalent health service) complaints procedures.
https://www.dcnz.org.nz/i-practise-in-new-zealand/complaints-and-notifications/
Complaints received by the Dental Council If we receive a complaint about the conduct of a practitioner that has affected a health consumer, we must refer it to the Health and Disability Commissioner ("Commissioner") in the first instance. We cannot take action on a conduct issue while the Commissioner is considering a complaint.
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