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https://www.qld.gov.au/education/international/qualifications/complaints
Apr 21, 2017 · Schools. The Department of Education Complaints Management procedure applies to complaints about Queensland Government schools and the services provided to students through them. Students studying at a Queensland Government school on an individual student visa can also follow the Education Queensland International complaints and appeals process.
https://qed.qld.gov.au/working-with-us/det-induction/det/human-resources/complaints
Jan 23, 2019 · Public service employees can make formal statements of complaint about unfair or unreasonable decisions, or conduct and behaviour that adversely affects them. These are sometimes called grievances. Managing employee complaints outlines the process involved in formally making a complaint as well as the responsibilities and obligations of each party to the grievance.
https://qed.qld.gov.au/contact/customer-compliments-complaints
A customer complaint involves an expression of dissatisfaction about the service or action of the department, or its staff, when the customer is directly affected by the service or action. For more information about what is and is not a customer complaint, see our Customer complaints management framework (PDF, 1.4MB) and Excluded complaints factsheet (PDF, 227KB) .
http://ppr.det.qld.gov.au/corp/governance/Pages/Customer-complaints-management.aspx
For customers who wish to make a customer complaint, please: • complete the form on the Queensland Government – complaints and compliments webpage • call 13QGOV (13 74 68) within Australia • call +61 7 3328 4811 (+10 hours UTC) for international callers • visiting one of QGov’s counters. For departmental staff who would like more information about the framework, policy or ...
https://www.ombudsman.qld.gov.au/how-to-complain/the-complaints-process/common-complaints/state-schools
If you haven’t been able to resolve your complaint with Education Queensland, you can make your complaint to us. We can also take complaints about Grammar schools as defined under the Grammar Schools Act 2016. Before this Office will investigate complaints about those schools, you should first complain to the school and board and seek a response.
https://education.qld.gov.au/curriculum/school-curriculum/animals-in-education/complaints
Aug 16, 2019 · Complaints. At times, a person, whether a member of the public or associated with the school, may have concerns regarding the care and treatment of an animal under a school's care. These concerns may be voiced as a formal animal welfare complaint to Biosecurity Queensland or RSPCA Queensland or may be expressed directly to a member...
https://www.ombudsman.qld.gov.au/how-to-complain/make-a-complaint/out-of-jurisdiction-categories/private-education-and-training-providers
You have a complaint about a private education or training provider... We cannot help you with your complaint but there is another organisation that may be able to help you.
http://ppr.det.qld.gov.au/pif/policies/Documents/Customer-Complaints-Management-Framework.pdf
An expression of dissatisfaction about the service or action of the department, or its staff, by a person who is directly affected by the service or action of the department, and includes complaints related to: • a decision made, or a failure to make a decision, by a public service employee of the department • an act, or failure to act, by the ...
https://schoolreviews.education.qld.gov.au/
The Department of Education regularly reviews Queensland state schools to ensure they're delivering a quality education to students. All Queensland state schools are reviewed at least once every 4 years. Community feedback is an essential part of the reviews, with parents, students and the community encouraged to have their say.
https://www.complaints.services.qld.gov.au/
Feb 07, 2018 · Complaints and compliments. Your feedback helps the Queensland Government deliver quality services. Online feedback form * I would like to ...
https://www.data.qld.gov.au/dataset/customer-complaints-department-of-education-and-training
Customer complaints - Department of Education Details of the department of Education customer complaints under s219A of the Public Service Act 2009 (Qld).
https://earlychildhood.qld.gov.au/contact-us/complaints
Accessing information the department holds. A parent, educator, staff member or other member of the public may request access to documents held by the government in relation to an early childhood education and care service.
https://www.qld.gov.au/families/babies/childcare/contacts/regional
Oct 26, 2018 · The Department of Education’s regional offices are staffed by teams of early childhood development and regulatory specialists, including authorised officers. If you have a question about regulation of early childhood education and care services, or initiatives such as connect 4 children*, kindergarten participation, or transition-to-school statements, please contact your nearest regional office.
https://eqi.com.au/for-students/policies-procedures/complaints-appeals
Jan 24, 2020 · Education Queensland International - Complaints & appeals process. You will find our Complaints Policy and Appeals Policy outlined in the Standard terms and conditions.. You should always try to resolve dissatisfaction with your school in the first instance.
https://earlychildhood.qld.gov.au/contact-us
May 21, 2019 · You can contact us by email at [email protected] (please include your contact phone number). Complaints. If you would like to make a complaint about an education and care service or access information the department holds, please go to the complaints section of this site.
https://www.education.vic.gov.au/hrweb/workm/Pages/conduct.aspx
The Department has developed comprehensive guidelines to assist with managing complaints, unsatisfactory performance and misconduct involving employees. The guidelines are not intended to regulate the day-to-day management of ordinary workplace issues and challenges.
https://www.pega.com/customers/queensland-department-education-platform
"The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."
https://www.education.vic.gov.au/school/principals/spag/community/Pages/parentcomplaints.aspx
The complaints intranet page contains practical advice for school staff about issues to consider when managing parents' concerns and complaints. Parent Complaints (requires logon) For Parents. School complaints- a website for parents outlining the Department's complaint process. Includes advice on how to raise concerns.
https://www.education.wa.edu.au/contact
Education regional offices. Provide information on local public school options, special programs and services such as school psychology, behaviour centres, home education …
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