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https://www.transportation.gov/airconsumer/
Apr 18, 2019 · The ACPD reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education. If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar.
https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.
https://airconsumer.dot.gov/escomplaint/ConsumerFormConfirmation.cfm
Complaints are also routinely reviewed to determine the extent to which carriers are in compliance with our regulations. We also use these complaints to track trends or spot areas of concern which we feel may warrant further action in the future. Thank you for taking the time to contact us. Sincerely. Aviation Consumer Protection Division (DOT ...
https://cms8.dot.gov/individuals/aviation-consumer-protection/air-travel-consumer-reports-2020
Air Travel Consumer Reports for 2020 Overview. The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
https://cms8.dot.gov/individuals/aviation-consumer-protection/january-2020-air-travel-consumer-report
Jan 16, 2020 · The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. Data Included in this Report. Flight Delays: November 2019
https://cms8.dot.gov/individuals/aviation-consumer-protection/seating-accommodations
Aviation Consumer Protection What's New Rules, Guidance, ... Press Release: DOT Relaunches Air Consumer Website ... If you believe your rights under the Air Carrier Access Act are being or have been violated, ask to speak with a Complaints Resolution Official (CRO). A CRO is the airline’s expert on disability accommodation issues.
https://cms8.dot.gov/airconsumer/annual-report-disability-related-air-travel-complaints
These annual reports to Congress, which cover disability-related complaints that U.S. and foreign passenger air carriers operating to, from, and within the U.S. received during the calendar year, as reported to the U.S. Department of Transportation (Department or DOT) by those carriers. Reports. 2018 Report on Complaints Received By Airlines in ...
https://www.transit.dot.gov/funding/procurement/third-party-procurement/airline-passenger-complaints
Mar 16, 2016 · Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD). You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint. Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.
https://cms7.dot.gov/bts/individuals/aviation-consumer-protection/privacy
Mishandling the private information of consumers may be considered an unfair or deceptive practice. DOT has the authority to investigate complaints and take action against airlines and ticket agents for unfair or deceptive practices. This authority includes imposing civil penalties where appropriate.
https://fas.org/sgp/crs/misc/R43078.pdf
Airline Passenger Rights: The Federal Role in Aviation Consumer Protection Congressional Research Service 1 Introduction The deregulation of the airline industry in the United States in 1978 eliminated governmental control over most business practices of airlines. However, the …Author: Rachel Y. Tang
http://www.benedelman.org/dot-complaints/
Nov 16, 2016 · How to file and pursue a consumer complaint against an airline – and the DOT “formal complaint” process. In the United States, there are seven basic options for a consumer who wishes to pursue a dispute with an airline, travel agent, or tour operator: ... For those inclined to proceed with formal DOT complaints, ...
https://www.bts.dot.gov/newsroom/air-travel-consumer-report-october-2019-numbers
Dec 17, 2019 · They may also mail a complaint to the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590. Consumers who want on-time performance data for specific flights should call their airline’s reservation number or their travel agent.
https://www.npr.org/sections/thetwo-way/2017/04/10/523271440/have-an-airline-complaint-don-t-call-the-airline-tell-the-dept-of-transportation
Apr 10, 2017 · "All complaints are entered in DOT's computerized aviation industry monitoring system, and are charged to the company in question in the monthly Air Travel Consumer Report.
https://www.gao.gov/products/GAO-19-76
Nov 20, 2018 · Remember when a passenger was forcibly removed from an overbooked flight? Recent customer service issues like this have prompted Congress to question if the Department of Transportation is doing enough to protect passengers. We summarized airline consumer protections and trends in DOT service data (like on-time flights) and passenger complaints.
https://www.bts.dot.gov/newsroom/december-2016-airline-on-time-performance/
Nov 27, 2017 · In addition, the consumer report contains a tally of aviation service complaints filed with DOT’s Aviation Consumer Protection Division by consumers regarding a range of issues such as flight problems, baggage, reservation and ticketing, refunds, customer service, disability, and discrimination.Location: 1200 New Jersey Ave, SE
https://thepointsguy.com/2017/10/file-complaint-with-dot/
Oct 26, 2017 · Discrimination isn’t the only basis for filing a complaint. You can also file a complaint with the DOT for a number of other reasons, including safety and security, service and more. In general, though, filing a complaint with the Department of Transportation should be one of your last moves.Author: Emily Mcnutt
https://www.oig.dot.gov/hotline
Non-Department of Transportation employees who report allegations may specifically request confidentiality. Additional Safety Hotlines and Consumer Resources Aviation safety-related complaints, such as an aircraft incidents and accidents or violations of the Federal Aviation Regulations (FAR) may be directed to FAA’s Aviation Safety Hotline .
https://www.gao.gov/products/gao-20-258
Aviation Consumer Protection: ... While the Department of Transportation (DOT) receives few complaints on lavatory inaccessibility, consumer groups told GAO that the lack of an accessible lavatory on single-aisle aircraft presents challenges for persons with reduced mobility. For example, some passengers take precautionary measures to avoid the ...
https://thepointsguy.com/2014/11/how-and-when-to-file-a-dot-complaint/
Nov 25, 2014 · However, the other two categories do fall within the reach of the DOT. In either case, start at this site, which provides additional information for both types of complaints. You then use the same web form to file the complaint with the DOT’s Aviation Consumer Protection Division. Provide as much information as possible to document your problem.Author: Nick Ewen
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