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https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
How to complain if you're unhappy with your GP or doctor's surgery 1 Complain about your GP surgery. Your feedback is important in making sure... 2 Contact the NHS in your region. Depending on where you live in the UK,... 3 Get help with your complaint. NHS Advocacy can give you free,... 4 ...
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
The complaints process. The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board. Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure.
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · As complaints can be made to the practice up to a year after the reason for the complaint, it is possible that complaints will arise after the locum GP has moved on. Practices should ensure that locums involved in the complaints process are given every opportunity to respond to complaints and it is important that there is no discrepancy between ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
If your complaint is about services such as hospital care, mental health services, out-of-hours services and community services such as district nursing, contact your local clinical commissioning group. If your complaint is about public health organisations (those who provide services which prevent disease,...Author: Department of Health And Social Care
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What happens next. When you’ve made your complaint, we will: send an email to let you know that we’ve received it (as long as you’ve provided a valid email address). Our complaints process has 3 stages: Stage 1 – complaints go to the team leader of the individual or team that your complaint …
http://www.healthscotland.scot/contact-us/comments-and-complaints
other services or health boards. NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about …
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery. If you don't want to complain directly or your complaint hasn't been resolved, contact your local health board.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/nhs-complaints-process-flowchart/
Health NHS and social care complaints Complaining about the NHS Tips and tools to help you complain NHS complaints process flowchart. NHS complaints process flowchart. This advice applies to England Print Did this advice help? Yes No ...
https://ama.com.au/tas/health-complaints
You may prefer to discuss your concerns with another doctor in the practice or the practice manager. If you are unhappy with these responses, or you think the care you received was not of a good standard, then you may consider contacting the Health Complaints Commission. The Health Complaints Commissioner is an independent and accessible ...
https://www.england.nhs.uk/contact-us/complaint/
When making a complaint, you can choose to complain to either of the following: The healthcare provider. This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. The commissioner. This is the organisation that pays for the service or care you received.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent to share the complaint with that service in order to investigate it. It will speed up the process if you include the following line in your complaint:
https://www.oho.qld.gov.au/make-a-complaint/
When making a health service complaint, it’s important you include as much information as you can. If at any stage you’d like to speak to one of our staff about making a complaint, call 133 OHO (133 646), Monday to Friday 8.30am to 4.30pm. You can lodge your …
https://www.avant.org.au/resources/start-a-practice/patients/complaint-resolution/
The following is a simple guide on what to do and what not to do if you receive a complaint about you or your staff. Improving your practice. Every practice should have a protocol for dealing with complaints, which includes the following principles. Figure: Process and relationship of complaints to the doctor. Handling the complaint
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. Making a complaint. If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
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