Gp Complaints Scotland

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Complain about a GP, pharmacy, dentist or hospital in ...

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your complaint. The NHS board must tell you how to do this when they send you the final decision.

Who to complain to - info for patients in Scotland

    https://www.gmc-uk.org/-/media/documents/DC6514_Who_to_complain_to___Scotland.pdf_57958049.pdf
    NHS Boards will not investigate a complaint which has already been investigated by a GP practice. The Scottish Public Services Ombudsman . If you are not happy about how the NHS has handled your complaint you can refer the matter to the Scottish Public Services Ombudsman (SPSO) or …

How to complain if you're unhappy with your GP or doctor's ...

    https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
    If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss.

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about their own health and the health of the people they care for. Visit NHS inform to complain about a GP, pharmacy, dentist or hospital in Scotland

Making a Complaint

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.

Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    NEW NHS COMPLAINTS PROCESS: As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from …

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.. Find out more in our Information Centre

NHSScotland public facing model complaints handling ...

    http://www.healthscotland.scot/publications/nhsscotland-public-facing-model-complaints-handling-procedure
    Jul 14, 2017 · NHSScotland public facing model complaints handling procedure; NHSScotland public facing model complaints handling procedure. Guidance. ... This document tells you about NHSScotland's complaints procedure, how to make a complaint to us here at NHS Health Scotland and what you can expect from us when we are dealing with your complaint. Documents.

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    If there are special circumstances, the Ombudsman may be able to extend the time limit. There are fact sheets on the SPSO website about how to make a complaint about the NHS in Scotland and also about making a complaint about removal from a GP or dentist's register. These can be found on the SPSO website at www.spso.org.uk.

index NHS 24

    https://www.nhs24.scot/
    NHS 24 - Scotland's national telehealth and telecare organisation. We're one of Scotland's 7 special health boards. Find out about how we're run, our values and our performance.

BMA - Complaints in primary care

    https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
    Dec 07, 2018 · As complaints can be made to the practice up to a year after the reason for the complaint, it is possible that complaints will arise after the locum GP has moved on. Practices should ensure that locums involved in the complaints process are given every opportunity to respond to complaints and it is important that there is no discrepancy between the way the process treats locums, salaried GPs or …

How to raise concerns or complaints about a GP practice

    https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
    efore making a complaint, you could raise your concerns verbally with either the GP or practice manager. 1. If the concern you raised cannot be sorted out by the end of the following day, then you can make a formal complaint to the practice. 2. Call 0345 015 4033 or visit www.ombudsman.org.uk for more information. If you have had a final response from

Complaints Procedure - NHS Highland

    https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
    As part of the NHS Highland Complaints Handling Procedure we are required by Scottish Government to ask people their views of the complaints procedure.   This will also help to improve our response to, and the handling of, complaints. We may therefore contact you at a later date to ask you of your experiences.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

Complaints NHS Lanarkshire

    https://www.nhslanarkshire.scot.nhs.uk/complaints/
    You can make a complaint if you are, or are likely to be, affected by something that NHS Lanarkshire or primary-care service provider such as GP or dentist has done or failed to.



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