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https://www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care/hacc-program-for-younger-people/hacc-program-guidelines/hacc-quality-and-service-development/quality/hacc-program-complaints-policy
HACC PYP users may have a complaint about a service provided by a government agency, or a complaint about the department as the administering department. In these cases, the user may complain to the relevant minister or an independent body. There are a number of independent bodies available in Victoria to resolve complaints.
https://hcc.vic.gov.au/make-complaint
Get started Start Did the incident you are complaining about happen in Victoria? Who are you complaining about? Is your complaint about a registered practitioner? When did the incident occur? Have you tried to resolve the complaint with the provider or organisation?
https://www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care
The HACC Program for Younger People provides services for people with with disabilities and their carers. HACC and the NDIS. Information about how the NDIS and HACC relate in Victoria. Reporting and data. Home and Community Care service providers in Victoria must report quarterly data to the Department of Health & Human Services.
https://ww2.health.wa.gov.au/Articles/F_I/HACC-complaints-management
A complaints management policy is in place to give guidance to service providers who are funded by the HACC Program in Western Australia. Consumers of HACC support services can submit a complaint (Healthy WA) and have it dealt with objectively and without fear of retribution.
https://www.odsc.vic.gov.au/making-a-complaint/thinking-about-making-a-complaint/
home and community care (HACC) services; If you are not sure if your complaint is about a Victorian disability service provider, you can still contact us. Even if we can’t handle your complaint, we may be able to help you find the right place to go. Benefits of making a complaint
http://healthywa.wa.gov.au/Articles/F_I/HACC-how-to-make-a-complaint
HACC – how to make a complaint. HACC service providers should encourage you to provide feedback about the support you are receiving by: providing you with a copy of the WA HACC or service provider’s complaints policy
http://docs2.health.vic.gov.au/docs/doc/CE6BAC7F8FD8CBD4CA257D17000F5B83/$FILE/Home%20and%20Community%20Care%20(HACC)%20response%20service%20guidelines%20July%202014.pdf
HACC response service providers must develop appropriate quality assurance practices, which incorporate the Community Care Common Standards Guide, the HACC Statement of Rights and Responsibilities and the HACC program Complaints Policy. The HACC response service will be included in community care common standards quality reviews.
https://www.dss.gov.au/sites/default/files/documents/11_2014/xxxv_complaints_scheme_hacc_-_print_ready.pdf
The Aged Care Complaints Scheme and the Commonwealth HACC rogram This fact sheet outlines the role of the Aged Care Complaints Scheme in resolving complaints about Commonwealth HACC services. The Commonwealth funds HACC services in all states and territories, except Western Australia and Victoria for people aged 65 and over and Aboriginal
https://www.ombudsman.vic.gov.au/complaints/
Complaints If you think you’ve been treated wrongly by a Victorian public organisation, we can see if your problem can be fixed. ... The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their Elders past, present and emerging. We acknowledge their sovereignty was never ...
Meet Mel: Student Who Found Her Fit “I have always wanted to go to college and HACC was a right fit for me.” Learn how Mel found her fit at HACC.
http://www.wimmerapcp.org.au/wp-gidbox/uploads/2014/03/Vic-HACC-Quality-review-resource2012.pdf
The Victorian Home and Community Care (HACC) Quality Review Resource (‘the resource’) has been developed as a supplement to the Community Care Common Standards (CCCS) guide and documents. It supplies the context for implementation of the CCCS in Victoria and outlines specific
http://conditions.health.qld.gov.au/HealthCondition/condition/12/70/342/hacc-your-rights-and-responsibilities
Nov 10, 2017 · HACC - Your rights and responsibilities. Category: Health Consumer Information. Topics: Community Support Services, Complaints. Send by email View as PDF Send by post A guide to help you understand your rights and responsibilities as a Home and Community Care (HACC) client. ... The right to make a complaint. As someone using HACC services, you ...
https://ww2.health.wa.gov.au/Articles/F_I/HACC-Home-and-Community-Care-Program
The WA Home and Community Care (HACC) Program is currently undergoing a significant period of reform. As of 1 July 2018 services for older people (people aged 65 and over and Aboriginal and/or Torres Strait Islander people aged 50 and over) were transitioned and are now funded and managed by the Commonwealth Department of Health through the Commonwealth Home Support Programme …
https://www.dhhs.vic.gov.au/
Ambulance Victoria is an essential service providing fast, world-class treatment and transport to Victorian’s facing life threatening medical emergencies. We are committed to working with Ambulance Victoria to improve the way the service supports the community and its paramedics.
http://mda.org.au/wp-content/uploads/2016/07/Linkages-1.pdf
Program. HACC is funded jointly by the Commonwealth and State governments under the Home and Community Care Act 1985, and is also governed by the provisions of the Amending Agreement in relation to the provision of financial assistance by Commonwealth of Australia to State of Victoria Home and Community Care HACC Program 1998.
https://www.hacc.edu/ProgramsandCourses/All-HACC-programs.cfm
Connect with HACC; Explore YOUR Career; Request Information; Apply for Admissions; Contact a Welcome Center; Placement Testing; Meet with an Advisor; New Student Orientation; HACC ID and Password FAQs ; Transfer Information; Programs & Courses . Find your program here! View All Programs; Program & Class Descriptions; About HACC Programs; Class ...
https://www.ahaconsulting.com.au/projects/hacc-quality-assessment-vic/
AHA was engaged to conduct quality assessments of Department-funded HACC service providers in Victoria against the National Service Standards. AHA conducted more than 1,000 site visits and assessments of service providers, over three assessment rounds. The HACC Program supports people to live independently in their own homes.
https://www.australianageingagenda.com.au/2015/09/17/three-year-funding-certainty-for-victorian-hacc-providers/
Sep 17, 2015 · The Commonwealth and Victorian Governments signed an agreement yesterday for the transfer of the Home and Community Care Program (HACC) in Victoria to the Federal Government, delivering three years of funding certainty to existing providers.
https://www.ahaconsulting.com.au/projects/hacc-community-care-common-standards-cccs-quality-reviews-victoria/
AHA conducted quality reviews of all HACC-funded organisations in Victoria, other than those with ACHS/QIC accreditation, against the Community Care Common Standards (CCCS). AHA conducted quality reviews against the CCCS of funded service providers: Review of organisations that receive HACC funding but no Commonwealth Community Care (CCC) funding.
http://conditions.health.qld.gov.au/HealthCondition/condition/12/69/656/what-is-the-home-and-community-care-hacc-prog
Jun 09, 2017 · HACC services are for people who need help to continue living at home in the community because: they are frail older people who have difficulty with everyday tasks, such as showering, getting dressed or doing housework, OR they are a younger person with a moderate to severe disability, AND they are at risk of having to go into a nursing home or aged people's hostel.
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